Job

Company

Description

Salary

Skills

Job Description

Description

The Floor Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports either a General Manager (GM) or Store Manager (SM) in the achievement of sales goals and directs daily store operations as Manager on Duty (MOD). The Floor Lead reports to either a General Manager (GM) or Store Manager (SM).

JOB DUTIES AND RESPONSIBILITES:

Models and holds employees accountable to customer service standards.
Contributes to an environment where employees are informed and capable by supporting training for all employees.
Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
Works as a part of a high-performing team to achieve store’s sales plan. Supports sales driving initiatives, creates daily agendas and directs selling activities as (MOD).
Provides coaching in the moment and performance feedback to employees and communicates performance issues directly to the General Manager or Store Manager.
Directs employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensures selling floor is adequately stocked according to visual standards.
Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.
Completes inventory transactions including but not limited to, receiving, MOS, and RARs. Rings employee transactions.
Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.
Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy.
Additional responsibilities as assigned by General Manager or Store Manager.

ESSENTIAL FUNCTIONS:

Ability to communicate verbally and work cooperatively with employees and customers.
Ability to remain in a stationary position for up to 3 hours at a time.
Ability to move about the work place coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor.
Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and replenish merchandise.
Ability to work a varied schedule to observe employees and customers at different times of the day, week and year.
Ability to ascend/descend ladders in order to retrieve and/or move merchandise.
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.
Regular and predictable attendance.
Ability to lift and/ or move merchandise weighing up to 35 lbs.

EXPERIENCE AND REQUIRED QUALIFICATIONS:

1 year of retail sales and customer service experience. Prior experience as a Sur La Table Sales Associate, preferred.
1 year of retail supervisory experience, preferred.
Proficient in POS Systems.
Some experience with MS Office Suite (Outlook, Word and Excel).
May require Food Handlers Certification.

Sur La Table Core Competencies for Everyone:

Focus on the Customer: You inspire and delight your customers.
Be Genuine: Your communication style is respectful, effective and sincere.
Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action.
Take Ownership: You are committed, responsible and provide solutions.
Achieve Results: You meet and exceed goals and expectations.

This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.

Sur La Table is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, religion, disability, genetic information, sexual orientation, veteran status, or marital status. Sur La Table will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

This job was posted on Sun May 31 2020 and expired on Thu Jun 25 2020.

Tasks

Plan and prepare employee work schedules.

Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.

Inspect work performed to ensure that it meets specifications and established standards.

Perform or assist with cleaning duties as necessary.

Confer with staff to resolve performance and personnel problems, and to discuss company policies.

Establish and implement operational standards and procedures for the departments supervised.

Investigate complaints about service and equipment, and take corrective action.

Maintain required records of work hours, budgets, payrolls, and other information.

Inspect and evaluate the physical condition of facilities to determine the type of work required.

Check and maintain equipment to ensure that it is in working order.

Instruct staff in work policies and procedures, and the use and maintenance of equipment.

Inventory stock to ensure that supplies and equipment are available in adequate amounts.

Select and order or purchase new equipment, supplies, or furnishings.

Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.

Recommend changes that could improve service and increase operational efficiency.

Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.

Screen job applicants, and hire new employees.

Issue supplies and equipment to workers.

Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.

Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.

Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.

Direct activities for stopping the spread of infections in facilities, such as hospitals.

Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.

Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.

Perform financial tasks, such as estimating costs and preparing and managing budgets.

Perform grounds maintenance tasks, such as removing snow and mowing the lawn.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Service Orientation - Actively looking for ways to help people.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management - Managing one's own time and the time of others.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Find out how you match this company

Sur La Table

Niche Retailers & Home Furnishing Retailers

3.3

6 ratings

3.2

Salary & Benefits

2.2

Professional growth

Work-Life balance

3.7

Recognition & Support

3.5

Culture and Values

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Summary

Sur La Table is a Retail company that was founded in 1972 and headquartered in Seattle, WA. They have the vision to provide appetizer, salubrious, and warm services to their customers through their robust staff and impeccable food. To serve the customers, they engage their employees in the provision of different special services such as kitchen gadgets, Gift Registry, Glassware and Bar, Baking, Kitchen, Inspirational Moments, Cooking Classes, cutlery, Gift Cards, Tabletop decor, kitchen appliances, Customer Service, and much more. They entice, enthuse, and appreciate the efforts of their employees and award them myriads of employment benefits such as health insurance, life insurance, paid time off, flexible working hours, and much more. They prefer to incorporate creative, proactive, and enthusiastic candidates who can augment increase the quality of the services. They recruit new employees in different domains such as kitchen assistant, floor lead, culinary assistant, inventory control specialist, customer-focused sales lead, retail assistant lead, and much more. They have 1000 to 5000 employees, who mostly live in the United States and graduate from the Johnson and Wales University.

Company - Private

Large

$100M to $500M

Multiple locations

Niche Retailers, Home Furnishing Retailers

1972

Diane Neal

Company Details

More jobs at this company

Floor Supervisor Interview Questions & Answers

How do you handle conflicts between employees?

Answer

I believe in open communication and addressing conflicts directly. I would listen to both sides, find a resolution, and ensure everyone is treated fairly.

How do you motivate your team to meet targets?

How do you ensure excellent customer service on the floor?

About the Floor Supervisor role

Buildings & Grounds Supervisors Floor Supervisor

As Floor Supervisors, we are responsible for maintaining guestrooms and working spaces safely and orderly. We coordinate regular housekeeping operations. We supervise room attendants to ensure that guests have a good experience. Cleaning the guest rooms, corridors, and core of the floor's house section is also a part of our duty. We check the occupied rooms by giving special attention to guest needs. Working as Floor Supervisors, we are responsible for performing operations as per established standards. We assist the housekeeping manager in training the subordinates. Finally, achieve meaningful results from guest inquiries in a timely and effective way.

Core tasks: