In the role of Fraud Manager, we monitor reports and other data sources to identify fraud trends and incidents. We build-out new processes and reporting to improve fraud monitoring. Engaging with customers to resolve disputes, escalations, and fraud is our job. We collaborate and guide the Customer Experience team to mitigate risk. We build new operational processes around payment operations, reporting, and fraud. It is our responsibility to identify opportunities to simplify processes, limit risk, and increase operational efficiency. We are responsible for managing a team within the Fraud Department. We oversee all related phases of fraud prevention and detection.
Core tasks:
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