As Fraud Specialists, we perform security-related functions. We gather support documentation and close and reissue accounts. It is our duty to establish and review cases that are fraudulent. We monitor and process fraud detection queues. We check account activity and place outbound calls when appropriate. Tracking product changes to ensure any system issues is our job. We perform maintenance on daily spend increases. We research issues such as declined authorizations. Maintaining the multiple application credit card functionality is a part of our job. We investigate suspicious activities that can pose a risk to client’s customers.
Core tasks:
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