Freedom Mortgage Company Reviews and Ratings
loan service agent
Remote - February 9, 2024
Freedom Mortgage is great place to work and have very caring people on board, I worked with many agent the last 6 years and all professional and caring.
Pros and Cons
Bonuses can be over 800.00 a month in collections
It is a great company and care about its people.
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Customer Advocate
Moorestown, NJ - November 20, 2023
I loved working at Freedom. I was sorry that I got laid off from there. I loved my bosses and co workers.
Pros and Cons
The bosses were great
sometimes no OT when it was busy
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Call Center Supervisor
Marlton, NJ - November 8, 2023
I began my career with Freedom, in the Call Center as a Support Agent. I was promoted within 14 months to Team Lead. A few months later, was contacted and asked to be a Supervisor. The Mortgage industry is ever changing and very competitive, but also very challenging.
Pros and Cons
Overall was a friendly place to work.
Depending on the business needs at the time, possibility of layoffs, would often happen.
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Customer Success Specialist IV
September 14, 2023
This place pays well and that's where the positives end. The training is horrific and non existent! If you need help from leadership, they will not lift a finger. Sometimes a representative needs help with a customer, but their policy won't allow or they just dont want to.
Pros and Cons
They pay well.
No help from leadership.
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Customer Service Agent
March 28, 2023
I worked from home for Freedom Mortgage. Their Supervisors were Outstanding however, As a retired Navy Disable Veteran I would of like to see better accommodations for Doctor's appointments which was mandatory for disable veterans....Other than that, it's a good company to work for.
Pros and Cons
Great Christmas Gift and Training and Train
Disable Vets support
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San Dimas, CA - June 2, 2022
it was busy with lots of room to explore. calls are monitored with the mortgage customers for gauging productivity.
Pros and Cons
free lunch and some perks during holidays
busy environment wnd consistent monitoring.
A year ago
I agree they Micro Manage when using the restroom in which it's a mark against you
A year ago
Great Training, Supervisors, and Colleagues
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Customer Support Specialist
Jacksonville, FL - May 13, 2022
Worked for this company 4 months and was laid off with over 80 people and the explanation was that it was a company decision. Then they turned around and sent me an email asking if I would be interested in returning. I thought this was a good company to work for, but now I don't have any trust in them.
Pros and Cons
Benefits after 30 days
Pay is not as they stated and they are not consistent nor very communicable with their employees
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Loan officer assistant
Chester, PA - April 27, 2022
I have worked twice for Freedom Mortgage, management is horrible. They state that they want to crear a fun environment to work but that’s all fluff.
Pros and Cons
Good pay and free lunches.
Management doesn’t care about life balance.
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Customer Account Specialist
Horsham, PA - March 8, 2022
Freedom Mortgage did not respect your personal time. You might come in and they say mandatory overtime and you had to pick up your children or a doctors appointment. It did not matter. Also on snow days everyone in the world was letting there employee off but you had mandatory overtime.
Pros and Cons
Free parking and in bad weather your car was shielded
Unprofessional management
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January 10, 2022
I worked here close to 3 months and I resigned due to feeling like the job wasn’t for me and I knew I wasn’t gonna improve
Pros and Cons
Good lunch hours, good benefits, excellent pay
Stressful job dealing with the customers
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Customer Account Specialist
September 23, 2021
Freedom Mortgage had not the best manager or supervisor. No sense of people skills. They also did not use plan old good sense.
Pros and Cons
Plenty of overtime and a great parking lot.
They did not respect you or your personal time.
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