Front Desk Agent - Hilton Sedona Resort - Hilton Worldwide job

Company

Salary

Skills

Benefits

Job Description

Job Summary

The Hilton Sedona at Bell Rock islooking?for Front Desk Agents to join the Front Office Operations Team!

Looking for someone with open availability to work 8 hourshifts that start & end time may vary based of business needs. Must be ableto work holidays and weekends.

Hourly wage of 13.25 per/hr plus Hilton offers great benefits such as Health, Vision,Dental Insurance, as well PTO - Paid Time Off, and 401K Match, and otherawesome Hilton Perks! A free, meal will be provided during your shift!?

Hilton has been recognized as the #1 Best Company to Work For? in the U.S . by Great Place to Work and Fortune magazine. This is our fourthconsecutive year of recognition on the top 100 list and we are the firsthospitality company to reach the #1 ranking in the list's 21 year history! Whatare you waiting for? Please read the information below, and submit yourapplication!

What will I be doing?

As a Front Desk Agent, you would beresponsible for greeting and registering guests and checking guests out of thehotel in the hotel's continuing effort to deliver outstanding guest service andfinancial profitability. Specifically, you would be responsible for performingthe following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
  • Answers calls originating from external and internal sources. Directs caller to appropriate extension or room. Verifies last name of guest for all room calls. Assists guests with directions or other required information. Directs hotel staff to assist guests, upon request. Communicates to callers in a clear and concise manner. Inputs/writes messages using proper grammar and spelling. Verifies names and telephone numbers.
  • Properly handles all incoming urgent matters or emergencies for the guests and hotel. Works with hotel management and/or security in order to calmly direct appropriate action. Appropriately documents all emergencies.
  • What are we looking for?

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
  • In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
  • What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

    Keywords: (Front Office,?Guest Services, Phone Operator, PBX, Customer Service, Hotel, Hospitality, GSA, Guest Service Agent,?Front Desk, Full Time, Registering, Check in, Sedona, Flagstaff,?Cottonwood)

    EOE/AA/Disabled/Veterans

    Estimated annual salary
    $27,715
    average
    Minimum
    $23,984
    Maximum
    $35,783

    TASKS

    • Greet, register, and assign rooms to guests of hotels or motels.
    • Contact housekeeping or maintenance staff when guests report problems.
    • Issue room keys and escort instructions to bellhops.
    • Make and confirm reservations.

    SKILLS

    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • SpeakingTalking to others to convey information effectively.
    • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
    • CoordinationAdjusting actions in relation to others' actions.

    KNOWLEDGE

    • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    Vacation & Paid Time OffDental Insurance
    401K PlanVision Insurance
    Health Insurance

    Hilton Worldwide

    Size

    Small

    Location

    Multiple locations

    Industry

    Hotels and Motels

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