As a Front Desk Agent, our primary tasks include greeting and checking in guests, managing reservations and room assignments, handling guest inquiries and complaints, processing payments, and coordinating with other hotel departments to provide a seamless guest experience. We play a vital role in setting the tone for a guest's stay and ensuring all their needs are met promptly. Our duties require excellent communication and organizational skills to maintain the daily operations of the front desk. Effective problem-solving abilities are crucial for addressing any issues that arise. We also assist with administrative tasks as needed to support overall hotel operations.
Core tasks:
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