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Salary and Benefits

Front Desk Agent
$30K-$36K / yr. (est.)
$30K
$33,543 / year
$37K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Front Desk Agent

What does a Front Desk Agent do?

As a Front Desk Agent, our primary tasks include greeting and checking in guests, managing reservations and room assignments, handling guest inquiries and complaints, processing payments, and coordinating with other hotel departments to provide a seamless guest experience. We play a vital role in setting the tone for a guest's stay and ensuring all their needs are met promptly. Our duties require excellent communication and organizational skills to maintain the daily operations of the front desk. Effective problem-solving abilities are crucial for addressing any issues that arise. We also assist with administrative tasks as needed to support overall hotel operations.

Core tasks:

  • Greeting and checking in guests
  • Managing reservations and room assignments
  • Handling guest inquiries and complaints
  • Processing payments and maintaining accurate records
  • Coordinating with other hotel departments

Insights

How Many Years of Experience Do Professionals Need Before Becoming Front Desk Agent?
On average, people work 3-5 years in other positions prior to becoming a Front Desk Agent.
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Associate Front OfficeMiami, FL - A year ago
I can see both sides... While transferable skills can be valuable, sometimes people are just meant to be Front Desk Agents and should start there from the beginning. 🤷
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Front Desk ManagerSan Francisco, CA - A year ago
🙌 Exactly, Miami! It's not about the years spent in other jobs, but about the dedication and passion for customer service that makes a great Front Desk Agent!
How Long Do Front Desk Agent Employees Typically Stay in Their Roles?
On average, Front Desk Agents works in this position for 1-3 years across multiple employers.
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Customer Service RepresentativeHouston, TX - A year ago
Front Desk Agents should be professional and friendly at all times. It's disappointing when they don't meet expectations.
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Guest Service AgentMiami, FL - A year ago
💔I've had terrible experiences with Front Desk Agents who were rude and unhelpful. They need better training!
What Is the Job Hopper Score for Front Desk Agent Employees?
Moderate job changes in Front Desk Agent, showing some career movement without excessive turnover.
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Fashion DesignerNew York City, NY - A year ago
💃 Darling, in the fashion industry, it's all about reinvention! Those moderate job changes lead to fresh perspectives and endless creativity!
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Branch ManagerSan Francisco, CA - A year ago
🏦 A successful Front Desk Agent knows how to pivot and acquire new skills. They should aim for steady growth in their career, not erratic changes.

Career path

Path to job

Discover a Front Desk Agent's areas of knowledge sorted by their majors.
Explore the list of higher education institutions that a Front Desk Agent typically studied at.
Florida International University
Johnson & Wales University-Providence

Path after job

Community

Demographics

What Is the Age and Gender Ratio of Front Desk Agent Employees?
Gender ratio in Front Desk Agent position: 0.415113017653853 Male and 0.584886982346148 Female. Age ratio in Front Desk Agent position: 16-20: 32%, 21-30: 64%, 31-40: 3%, 41-50: 1%, 51-60: 0%, 60+: 0%. Front Desk Agent position is predominantly female (58.5%) with the largest age group being 21-30 years old, followed by 16-20 years old.
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Front Desk AgentNew York City, NY - A year ago
meh, these numbers don't mean anything. It's just a reflection of who's interested in this kind of job. 😒
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Front Desk AgentSan Francisco, CA - A year ago
yo, shoutout to the age 21-30 gang, repping the Front Desk Agent field! 🙌

Workplaces

Who Are the Top Employers for Front Desk Agent?
Top employers of Front Desk Agent position: Hampton, Hilton, Hilton Garden Inn. People who work in Front Desk Agent position most typically go on to work for the Hampton.
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Front Desk AgentSan Francisco, CA - A year ago
Hilton Garden Inn is the way to go. They have a great work culture and employee benefits. I'd choose them over Hampton any day!
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Front Desk AgentMiami, FL - A year ago
Honestly, it doesn't matter which one you work for. The job is tedious and underappreciated anyways. Find something better!
Hampton
Hilton
Hilton Garden Inn
What Industries Does Front Desk Agent Typically Have Experience In?
Industry Background: The most typical industries of Front Desk Agent: Accommodation, Arts / Entertainment / Recreation, Administrative & Support, Education, Real Estate / Rental / Leasing. Front Desk Agent employees most likely come from a Accommodation industry background.
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Front Desk AgentNew York City, NY - A year ago
Oh, please! Being a Front Desk Agent is a breeze! All you do is check people in and give them keys. It's not rocket science. 😒
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Front Desk AgentSan Francisco, CA - A year ago
I absolutely love working as a Front Desk Agent in the hospitality industry. It's incredibly rewarding to provide exceptional service and create memorable experiences for guests. 😊

Find your job as Front Desk Agent

Discussion about Front Desk Agent

Want to know more about Front Desk Agent position?
Share your thoughts and ideas about Front Desk Agent position with others in our community.
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Do a lot of women work as a Front Desk Agent?
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Isabella Holmes4 years ago
This is a well balanced profession, about half of the people are women.
What is the most common age of a Front Desk Agent?
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Sophie Hayes4 years ago
The typical age is 23 for a Front Desk Agent.
Do I need a lot of experience to be a Front Desk Agent?
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Liam Brown4 years ago
On average, people have 4 years of experience when they start working as a Front Desk Agent
Which industries are highly likely to employ a Front Desk Agent?
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Sophie Hayes4 years ago
For a Front Desk Agent it’s the most likely to work in the Accomodation.
Is it encouraged to have a degree as a Front Desk Agent?
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Liam Brown4 years ago
As a Front Desk Agent you’ll probably need No higher education
Where are you working as a Front Desk Agent?
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Isabella Holmes4 years ago
It’s common for a Front Desk Agent to work for Hampton, Hilton, Hilton Garden Inn, Holiday Inn Express and Marriott
How long do you usually work as a Front Desk Agent before changing to another position?
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Liam Brown4 years ago
A Front Desk Agent typically moves on after 2 years
How frequently people change companies if they work as a Front Desk Agent?
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Liam Brown4 years ago
A typical Front Desk Agent might work for one or two companies.
What occupations do people usually work in before becoming a Front Desk Agent?
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Isabella Holmes4 years ago
Sales Associate, Server or Customer Service Representative are the typical prior positions for a Front Desk Agent
Working as a Front Desk Agent what job titles should I consider to switch to?
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Sophie Hayes4 years ago
Working as Front Desk Agent consider Front Desk Supervisor, Front Office Supervisor or Front Office Manager as a next step in your career.
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Disclaimer

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