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Front Desk Agent job

Marriott InternationalWest Chester, OH
Marriott International jobs

Company

Salary

Skills

Benefits

Company Description

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6,000 properties, you’ll find us in your neighborhood and in more than 122 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Job Description

Job Description

 

Cincinnati Marriott North is seeking dynamic candidates to fill a full time Front Desk Associate positions.

Responsibilities and Duties

Responsibilities of the Front Desk Agent position include:

-providing exceptional service to guests at all times

-assisting guests efficiently, courteously, and professionally in all guest services related functions

-greets and registers guests, provides room assignments, and accommodate special requests

-answers all incoming internal/external calls using proper etiquette

-has thorough knowledge of reservation system and procedures

-resolves guest challenges and takes appropriate action to ensure guest satisfaction

-processes guest payments and follows proper cash handling procedures

-must be able to stand for 8 consecutive hours

Qualifications and Skills

Previous hotel experience preferred.

Previous customer service experience required.

Benefits

- 401K

-Marriott travel discounts

Job Type: Full-time

Company Description
Cincinnati Marriott North is now privately owned by Columbia Sussex LTD. Come join our team now!
Estimated annual salary
$24,011
average
Minimum
$20,778
Maximum
$31,001

TASKS

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • CoordinationAdjusting actions in relation to others' actions.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
401K Plan

Marriott International

Type

Company - Public (MAR)

Size

Small

Revenue

$5M to $10M

Location

Bethesda, MD

Industry

Hotels
Motels
& Resorts

Founded

1927

CEO

Arne M. Sorenson

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