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Front Desk Area Specialist job

FirstService ResidentialWest Palm Beach, FL
FirstService Residential jobs

Company

Salary

Skills

Benefits

Company Description

FirstService Residential is a provider of residential property management services. It oversees more than 7,000 residential and commercial associations across 21 US states and three Canadian provinces. It provides a wide variety of essential property services, from concierge through maintenance to security and more.The managed communities include condominiums and cooperatives, single-family homes, and rental and commercial properties. Career areas with the company include community services, community management, and corporate. Working for FirstService Residential, you will find opportunities for moving up the ladder, or across the continent. As a full-time associate, you will be offered a variety of benefits and perks to promote the wellbeing of you and your family.

Job Description

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America's foremost property management firm. We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Bilingual: English & Spanish preferred.

Must have flexible scheduling, availble to work ant shift!

POSITION SUMMARY:

This Job Description/Duties Summary is general in nature and may be changed, added to or reduced from time to time as needed. This position requires adaptability to different situations and the hours may change in the future. Must possess strong leadership, communication and time management skills. Must be detail oriented and have the ability to multi-task. Responsible for quality, consistency and overall customer service presentation to residents and guests. Maintains excellent knowledge of emergency response and access control procedures, electronic security control systems, logs, records and forms of each building in span of control.

POSITION RESPONSIBILITIES:

* Assists in vacation, sick time, leave of absence, and last minute shift assistance coverage.

* Adheres to company policy in all assigned Properties.

* Needs to have reliable form of transportation and communication.

* While on duty must be in Company approved attire and/or uniform, follow the Company dress code policy, and identification badges must be displayed at all times.

* When on assignment, needs to maintain and treat their work areas in a neat and safe manner. All safety procedures must be adhered to at all times. Any safety issues must be brought to the attention of the Property Manager immediately.

* Responsible for checking the fire alarm panel to ensure that it is in normal status. Reports any indicated troubles in writing to the Property Manager immediately.

* Works according to given schedule from Director of Operations/Front Desk Coordinator, with close supervision.

* Responds to emergency situations in a timely and efficient manner within two hours of notification.

* Reports all complaints/issues to The Director of Operations/Front Desk Coordinator.

* On call 24/7 for emergencies and call outs assigned by Director of Front Desk Operations/Front Desk Coordinator. This includes, but is not limited to weekends, nights, and holidays.

* May be assigned other duties and responsibilities as required.

OPERATING SKILLS, KNOWLEDGE & ABILITIES:

Education/Training:

* High school diploma or equivalency required.

* Bachelor's degree from a four (4) year college or University in Hospitality Management preferred.

Experience/Knowledge/Abilities:

Two (2) to three (3) years of supervisory experience preferred.

Computer literacy:

* Proficiency and working knowledge of Microsoft Office Applications including MS Excel, MS Word and MS Outlook preferred.

* Effective written and verbal communication skills.

* Multiple language fluency is desirable.

* Strong customer service, communication and interpersonal skills required.

Special Requirements:

* Ability to lift 30 -- 50 lbs

* Work in an upright standing or sitting position for long periods of time

* Handle, finger, grasp and lift objects and packages

* Reach with hands and arms

* Communicate, receive and exchange ideas and information by means of the spoken and written word

* Ability to quickly and easily navigate the property/building as required to meet the job functions

* Complete all required forms

* Possess knowledge of multi-building operations

* Ability to work extended hours, nights, and weekends based on project requirement

* Driving is required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

SDL2017

Associated topics: art director, chief, co producer, director, editor in chief, film, floor manager, manager, principal editor, production
Estimated annual salary
$31,701
average
Minimum
$23,763
Maximum
$44,588

TASKS

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • CoordinationAdjusting actions in relation to others' actions.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Vacation & Paid Time Off

FirstService Residential

Type

Company - Private

Size

Large

Revenue

$500M to $1B

Location

Multiple locations

Industry

Real Estate Firms
Real Estate Agencies & Brokerages Firms

Founded

1976

CEO

Chuck M. Fallon

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