Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Front Desk Clerk job

Residence Inn by Marriott jobs

Company

Skills

Benefits

Job Description

Position Description

Job Purpose:

To greet guests in a pleasant, professional and efficient manner. Accommodate guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages. Keep records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Job Responsibilities:
  • Display good customer relation skills and take initiative to greet guests in a friendly manner.
  • Register and assign rooms to guests of the hotel without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.Record guest comments or complaints, referring customers to managers as necessary.
  • Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
  • Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
  • Transmit and receive messages using equipment such as telephone, fax, switchboard or computer.
  • Verify customers' credit, and establish how the customer will pay for the accommodation as stated in the SOP. Account for all cash and make deposits in accordance with hotel and company policies.
  • Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications.
  • Ensure uniform and appearance is clean and professional, maintain confidentiality of proprietary information and protect company assets.
  • May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in the hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
  • If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b) assign work and ensure proper performance of assigned employees.
  • Other duties as assigned.

Job Skills:
  • Speak effectively- Talk to others to convey information effectively.
  • Active Listening - Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension - Understand written sentences and paragraphs in work related documents.
  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Communicate well with many different kinds of people.Service Orientation - Actively look for ways to help people.
  • Change easily and frequently from one activity to another such as from typing, to searching in a directory, to using a telephone or computer.
  • Use eyes, hands, and fingers accurately while operating a phone system or computer keyboard.Mathematics - Use mathematics to solve problems.

Job Qualifications:

Education
  • High School Diploma or equivalent.

Experience
  • Minimum three (3) months hospitality, general office, accounts receivable or customer service experience. Hospitality industry preferred.


Benefits and EEO

Full-time associates are eligible for the following benefits:
  • Paid Time Off
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-term and long-term disability
  • Company paid life with employee paid supplemental options
  • Matching 401-k for eligible participating associates
  • Company Hotel Travel Discounts

Working for Atrium Hospitality offers more than a great job; it offers the ability to make a difference in a meaningful way every day. Whether you are a recent graduate, new to the industry, or an experienced professional, Atrium provides extraordinary opportunities for growth and competitive compensation and benefits in an exciting, customer-centric workplace.

Atrium Hospitality is an Equal Opportunity/Affirmative Action Employer
Minorities/Females/Individuals with Disabilities/Protected Veterans
Click
here to view EEO is the Law
Associated topics: beach, bell attendant, inn, luggage, madison, rapids, rocklin, service representative, spa, terrace

TASKS

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • CoordinationAdjusting actions in relation to others' actions.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Employee DiscountHealth Insurance
Dental InsuranceVacation & Paid Time Off
Disability InsuranceVision Insurance

Residence Inn by Marriott

Type

Company - Private

Location

Multiple locations

Industry

Hospitality/Travel

Founded

1975

Job Filters

Facilities AttendantResidence Inn by MarriottIdaho Falls, ID
Summary of Duties and Responsibilities/Essential Functions: Note: Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. Guest Services...Read more
Event Coordinator (Residence Inn-Idaho Falls)Residence Inn by MarriottIdaho Falls, ID
Summary of Duties and Responsibilities/Essential Functions: Note: Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.Oversees all the...Read more
Job Title: Facilities Attendant (Houseman) Full Time FLSA Status: Non-exempt/hourly, eligible for overtime pay Summary of Duties and Responsibilities/Essential Functions: Note: Per the Americans with Disabilities Act, essential functions are the basic job...Read more
Join one of the premiere hospitality organizations in the world. Your main focus will be to help every guest have a memorable stay at our hotel. You can become part of our business family, enjoy competitive pay, an excellent benefits and travel discount...Read more
Join one of the premiere hospitality organizations in the world. Your main focus will be to help every guest have a memorable stay at our hotel. You can become part of our business family, enjoy competitive pay, an excellent benefits and travel discount...Read more

Closed Job Filters

Now Hiring Hotel Maintenance Technician Great Opportunity to bring your engineering career to our hotel where you can make a difference in our guest experience daily. Our hotel will provide you theRead more
Front Desk AgentResidence Inn by MarriottBothell, WA
Residence Inn by Marriott Bothell, a leader in the hospitality industry, is offering an exciting opportunity for a guest-focused, friendly, outgoing individual to greet and assist guests as our FrontRead more
Housekeeper | Encargado de HabitacionesResidence Inn by MarriottWashington DC, DC
Starting pay rate: $14.00 per hour Does a clean room and a beautifully made bed give you joy and fill you with satisfaction? The Dirt Destroyers at Residence Inn by Marriott Washington DC/Foggy BottomRead more
Housekeeper | Encargado de HabitacionesResidence Inn by MarriottWashington, DC
Starting pay rate: $14.00 per hour Does a clean room and a beautifully made bed give you joy and fill you with satisfaction? The Dirt Destroyers at Residence Inn by Marriott Washington DC/Foggy BottomRead more
Area Sales ManagerResidence Inn by MarriottFramingham, MA
The Area/Dual Sales Manager will be responsible for collaborating and motivating a sales team and consistently delivering sales results for the Residence Inn Framingham and Residence Inn Norwood. AreaRead more
Similar jobs in the area
Front Desk ClerkKMG HotelsJoplin, MO
Comfort Inn and Quality Inn is looking for a part time or full time front desk person. Frequently standing up behind the desk and front office areas.Read more
Front Desk ClerkLa Quinta Inns & SuitesJoplin, MO
We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information...Read more
POSTAL CLERK NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is...Read more
Front Desk ClerkDays InnCarthage, MO
Ultimately, you will help create a pleasant and memorable stay for our guests. Perform all check-in and check-out tasks. Manage online and phone reservations.Read more
gig jobs
Food CourierDoorDashPittsburg, KS
Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. As a Dasher, you can be your own boss and enjoy the...Read more
Ensure high quality customer service. Ensure a smooth flow of customers through the store. Answer, screen, and forward incoming phone calls in accordance with NVI protocol. Process and understand managed care plans. Obtain and document information fr...Read more
Company Description America's Best Contacts & Eyeglasses is part of National Vision, Inc., one of the largest and fastest-growing optical retailers in the United States. Headquartered in metro Atlanta, we have more than 800 stores in 31 states plus the...Read more
The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, paid training is provided for all job openings. There...Read more
About Us - Professional Support Consists of dozens of physician clinics and a variety of specialty services Freeman has more than 300 physicians representing more than 60 specialties Clinics located in Missouri, Kansas and Oklahoma Job Summary As directed...Read more
The Receptionist is responsible for delivering exceptional customer service and communicating effectively with management, customers and co-workers. Specifically, the Receptionist is expected to: - Market and grow the business - Provide exceptional c...Read more
We're a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the...Read more
Show more jobs
500+ more jobs

Similar jobs

Job Position: Medical Receptionist Location: Joplin, MO Years' Experience Required: Employment Type: Full Time Benefits: Complete Benefits Package to include generous paid time off and a 401k Business: Outpatient Therapy Clinic Position Purpose: This...Read more
We're a Good Family to Know:Preferred Family Healthcare (PFH) is a community-based healthcare organization that offers a full array of integrated services, serving more than 100,000 individuals each year in nearly 100 locations throughout Missouri...Read more
Overview The Receptionist is responsible for delivering exceptional customer service and communicating effectively with management, customers and co-workers. Specifically, the Receptionist is expected to: Market and grow the business Provide exceptional...Read more
The Larson Group Peterbilt, one of the largest award winning dealer groups in the county, is looking for an Inventory Control Clerk to join our successful organization at our Joplin, MO location. The Primary responsibility of the Inventory Controller is to...Read more
Position Summary The Records Clerical Assistant is a 12-month, half-time position (approximately 20 hours per week). The Assistant is responsible for the clerical duties of the Records Department. The Assistant reports directly to the Records Manager...Read more
*What would you do? - The Specifics* * Ensure high quality customer service. * Ensure a smooth flow of customers through the store. * Answer, screen, and forward incoming phone calls in accordance with NVI protocol. * Process and understand managed care...Read more
Job Position: Medical ReceptionistLocation: Joplin, MOYears' Experience Required:Employment Type: Full TimeBenefits: Complete Benefits Package to include generous paid time off and a 401kBusiness: Outpatient Therapy ClinicPosition Purpose:This position is...Read more
Job Position: Medical ReceptionistLocation: Joplin, MO Years Experience Required: Employment Type:Full TimeBenefits: Complete Benefits Package to include generous paid time off and a 401kBusiness: Outpatient Therapy ClinicPosition Purpose:This position is...Read more
Colaw RV is looking for a Receptionist to join our team!Requirements: Answer & direct incoming phone calls to internal personnel & /or departmentsAssist with ordering and stocking of parts inventoryReceive parts invoicesApply price stickers to various...Read more
We’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the...Read more