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Front Desk - Guest Experience job

Marriott International jobs

Company

Salary

Skills

Company Description

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6,000 properties, you’ll find us in your neighborhood and in more than 122 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Job Description


Posting Date Jan 05, 2020
Job Number 20001500
Job Category Rooms and Guest Services Operations
Location Marriott Irvine Spectrum, 7905 Irvine Center Drive, Irvine, California, United States VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Summary
 
     Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
     No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
 
 Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Estimated annual salary
$36,409
average
Minimum
$27,292
Maximum
$51,209

TASKS

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Marriott International

Type

Company - Public (MAR)

Size

10000+ employees

Revenue

Over $10B

Location

Bethesda, MD

Industry

Hotels
Motels
& Resorts

Founded

1927

CEO

Arne M. Sorenson

Job Filters

Who this job will appeal to: The Marriott Hotels, Resorts & Suites brand looks for people who excel in their role, and are committed to delivering excellent experiences for guests, so guests get more out of their stay beyond work. People who create...Read more
Franchised Assistant Front Office ManagerMarriott InternationalJersey City, NJ
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Kitchen Attendant (Full-Time)Marriott InternationalSan Diego, CA
Posting Date Dec 09, 2019 Job Number 19172105 Job Category Food and Beverage & Culinary Location The Westin San Diego Gaslamp Quarter, 910 Broadway Cir, San Diego, California, United States VIEW ON MAP Brand Westin Hotels & Resorts Schedule Full-time...Read more
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Posting Date Feb 13, 2020 Job Number 20021629 Job Category Rooms and Guest Services Operations Location W Atlanta - Buckhead, 3377 Peachtree Rd NE, Atlanta, Georgia, United States VIEW ON MAP Brand W Hotels Schedule Full-time Relocation? No Position Type...Read more
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Posting Date Jan 31, 2020 Job Number 20015918 Job Category Procurement, Purchasing, and Quality Assurance Location The Ritz-Carlton, Fort Lauderdale, 1 North Fort Lauderdale Beach Blvd, Fort Lauderdale, Florida, United States VIEW ON MAP Brand The Ritz...Read more

Closed Job Filters

CookMarriott InternationalWestlake, TX
Posting Date Sep 23, 2019 Job Number 19124180 Job Category Food and Beverage & Culinary Location Dallas/Fort Worth Marriott Solana, 1301 Solana Blvd, Bldg. 3, Westlake, Texas, United States VIEW ONRead more
Lead Host / HostessMarriott InternationalMURFREESBORO, TN
Posting Date Nov 14, 2019 Job Number 19160174 Job Category Food and Beverage & Culinary Location Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United StatesRead more
Guest Service RunnerMarriott InternationalTorrance, CA
Posting Date Nov 24, 2019 Job Number 19165740 Job Category Rooms and Guest Services Operations Location Torrance Marriott Redondo Beach, 3635 Fashionway, Torrance, California, United States VIEW ONRead more
Posting Date Mar 27, 2018 Job Number 18000VBE Job Category Food and Beverage &Culinary Location The Ritz-Carlton Reynolds, Lake Oconee, Greensboro, Georgia VIEW ON MAP Brand The Ritz-Carlton ScheduleRead more
Gourmet Coffee Attendant - Part-TimeMarriott InternationalNewport Beach, CA
Posting Date Jan 22, 2020 Job Number 20004874 Job Category Food and Beverage & Culinary Location Lido House, Autograph Collection, 3300 Newport Boulevard, Newport Beach, California, United States VIEWRead more
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