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Front Office Manager - DoubleTree San Jose job

Hilton WorldwideSan Jose, CA

Company

Skills

Job Description

In the heart of Silicon Valley in vibrant San Jose, DoubleTree by Hilton Hotel San Jose is looking for a Front Office Manager. This role is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:* Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation* Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward* Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly* Ensure compliance with Company standards* Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns* Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue* Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events* Complete audit procedures, as needed* Recruit, interview and train team membersWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:* Hospitality - We're passionate about delivering exceptional guest experiences.* Integrity - We do the right thing, all the time.* Leadership - We're leaders in our industry and in our communities.* Teamwork - We're team players in everything we do.* Ownership - We're the owners of our actions and decisions.* Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:* Quality* Productivity* Dependability* Customer Focus* AdaptabilityWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

TASKS

  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Hilton Worldwide

Size

Small

Location

Multiple locations

Industry

Hotels and Motels

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