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Front Office Receptionist In job

American Hearing Aid Associates jobs

Company

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Job Description

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Front Office ReceptionistLocation
US-CA-ChicoPosted Date
2 days ago(7/12/2019 11:19 AM)Job ID
2019-5593Experience (Years)
2Company
Front Office ReceptionistCategory
Administrative/Clerical - Front Office Person

Overview

SUMMARYAttends to all visitors and patients, answers incoming calls and maintains an awareness of daily schedule and timeliness. Performs various scheduling-related tasks, filing, and patient communication, correspondence and follow-up. This is a very visible position requiring excellent people skills to interact with the hearing impaired public consistent with company policy and the highest customer service standards. Mon-Thurs (8-5)Friday (8-3)

Responsibilities

Greets scheduled patients and walk-ins promptly and attends to their needs, i.e.: scheduling an appointment, completing registration protocol, cleaning & checking hearing aids, diagnostic work & assisting dispenser as necessary, etc.Answers all incoming calls in a pleasant, professional and courteous mannerConsistently handles phone inquiries skillfully, repair requests appropriately, and promotes services and sales of accessories and ALD products.Data entry of all patient information, hearing aid, and audiogram information, etc. into Blueprint for walk-ins, patients with appointments, and any appropriate telephone conversations to keep staff members informed of a patients history.Patient correspondence such as New Patient packets, Quick Review letters, doctor letters, thank you letters, Annual Test letters, etc.Record financial transactions on UpState invoices including charges, cash sales, payments received on account, Battery Club sales, etc.Keeps New Patient packets stocked for all staff to use. Prepares new patient files and mails New Patient packets as needed.Front office maintenance such as keeping reception area neat and inviting, waiting room checked and straightened including coffee, cookies and candy, and personal workspace stocked with needed forms and materials including batteries.Responsible for processing outgoing mail when appropriate i.e., patient requests for batteries, New Patient packets, patient correspondence, etc.Oversees file maintenance, keeping files current and up to date in accordance with practice protocols. Charts are filed daily.Embodies UpState Hearing Mission Statement, providing superior patient care in the delivery of all practice services.Establishes and maintains productive, respectful working relationships with dispensers, support staff, and management.Attends staff meetings.

Qualifications

MINIMUM REQUIREMENTSHigh school diploma or general education degree (GED); or one to three years or related experienceCollege degree preferredMaintains a valid drivers license SKILLS AND EXPERTICEComputer skills are necessary in this position as are professional telephone skillsGood communication skills, excellent customer service skills, and team building skillsFlexible with ability to adapt to changes in routine and priorities PHYSICAL DEMANDSWhile performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, talk and hear. Lifting of 25 pounds is required frequently and occasionally up to 50 pounds.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions,

by Jobble

TASKS

  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Schedule appointments and maintain and update appointment calendars.
  • Hear and resolve complaints from customers or the public.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

American Hearing Aid Associates

Type

Company - Private

Size

Small

Revenue

$50M to $100M

Location

Multiple locations

Industry

Marketing/Advertising/PR
Customer Service
Consulting/(Non-Executive) Management

Founded

1995

CEO

Vince Russomagno

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