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Front Office ReceptionistLocation
2 days ago(7/12/2019 11:19 AM)Job ID
Front Office ReceptionistCategory
Administrative/Clerical - Front Office Person
SUMMARYAttends to all visitors and patients, answers incoming calls and maintains an awareness of daily schedule and timeliness. Performs various scheduling-related tasks, filing, and patient communication, correspondence and follow-up. This is a very visible position requiring excellent people skills to interact with the hearing impaired public consistent with company policy and the highest customer service standards. Mon-Thurs (8-5)Friday (8-3)
Greets scheduled patients and walk-ins promptly and attends to their needs, i.e.: scheduling an appointment, completing registration protocol, cleaning & checking hearing aids, diagnostic work & assisting dispenser as necessary, etc.Answers all incoming calls in a pleasant, professional and courteous mannerConsistently handles phone inquiries skillfully, repair requests appropriately, and promotes services and sales of accessories and ALD products.Data entry of all patient information, hearing aid, and audiogram information, etc. into Blueprint for walk-ins, patients with appointments, and any appropriate telephone conversations to keep staff members informed of a patients history.Patient correspondence such as New Patient packets, Quick Review letters, doctor letters, thank you letters, Annual Test letters, etc.Record financial transactions on UpState invoices including charges, cash sales, payments received on account, Battery Club sales, etc.Keeps New Patient packets stocked for all staff to use. Prepares new patient files and mails New Patient packets as needed.Front office maintenance such as keeping reception area neat and inviting, waiting room checked and straightened including coffee, cookies and candy, and personal workspace stocked with needed forms and materials including batteries.Responsible for processing outgoing mail when appropriate i.e., patient requests for batteries, New Patient packets, patient correspondence, etc.Oversees file maintenance, keeping files current and up to date in accordance with practice protocols. Charts are filed daily.Embodies UpState Hearing Mission Statement, providing superior patient care in the delivery of all practice services.Establishes and maintains productive, respectful working relationships with dispensers, support staff, and management.Attends staff meetings.
MINIMUM REQUIREMENTSHigh school diploma or general education degree (GED); or one to three years or related experienceCollege degree preferredMaintains a valid drivers license SKILLS AND EXPERTICEComputer skills are necessary in this position as are professional telephone skillsGood communication skills, excellent customer service skills, and team building skillsFlexible with ability to adapt to changes in routine and priorities PHYSICAL DEMANDSWhile performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, talk and hear. Lifting of 25 pounds is required frequently and occasionally up to 50 pounds.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions,