As a Front Office Supervisor, you oversee the front desk operations in a hospitality setting, ensuring guests receive exceptional service upon arrival and during their stay. You manage a team of front desk clerks, providing them with guidance and support to maintain high standards of customer service. Your role involves handling guest inquiries, resolving issues promptly, and facilitating smooth check-ins and check-outs. You also collaborate with other departments to ensure a seamless guest experience. Maintaining accurate records and overseeing financial transactions are crucial aspects of your responsibilities.
Core tasks:
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