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Geek Squad was founded in 1994 and an Agent covered the market on a bicycle. Geek Squad became very successful with this approach and in 2002, the company became part of Best Buy and together provided trusted and expert service for millions of customers. Agents of Geek Squad are available in every Best Buy store and with more than 20,000 Agents throughout the country to help. Geek Squad repairs cell phone and computer, no matter where it is bought. The company also repairs large TVs and appliances in home under Total Tech Support or Geek Squad Protection. In 2004, Geek Squad was spread across the U.S. and Canada and began repairing every appliance including car, home theater and smart home installations. Geek Squad Agents now perform many services, and the uniform varies by the type of service. Agents are available 24/7 by phone or through online and at any Best Buy store.
Departments
What departments Geek Squad employees work at?
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Team
Professional experience
Professional Growth
How many years of experience do Geek Squad employees have before joining?
Years of experience at Geek Squad: Newcomers: 38%, Experiencers: 22%, Experts: 20%, Veterans: 20%. Geek Squad employees have less than 3 years experience on average before joining.
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Professional Growth
Where did Geek Squad employees work before joining?
Where they've worked before Geek Squad: Apple, Best Buy, Comcast. Typical Geek Squad employees have worked at Apple.
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Apple
Best Buy
Comcast
Professional Growth
What industries did Geek Squad employees work in previously?
Industry Background: The most typical industries of Geek Squad: Appliance & Electronics Companies, Niche Retailers, Limited-Service Restaurants, Colleges / Universities, Full-Service Restaurants. Geek Squad employees most likely come from a Appliance & Electronics Companies industry background.
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Professional Growth
Where did Geek Squad employees work before joining?
Past employers' size at Geek Squad: Small: 20%, Medium: 7%, Large: 73%. Most Geek Squad employees have previously worked at large companies.
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Educational background
Educational background
What did employees at Geek Squad study?
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Top educational institutions
Where did employees at Geek Squad study?
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Employee data
Professional Growth
How long do people stay in a role at Geek Squad?
Time employed at Geek Squad: <1: 8%, 1-3: 32%, 4-8: 40%, 9-13: 14%, 14-20: 5%, 20+: 1%. Most Geek Squad employees stay with the company for 4-8 years which is the same as the industry average.
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Culture & Values
How does Geek Squad rank for age & gender diversity?
Gender ratio at Geek Squad: 82.9% Male and 17.1% Female. Age ratio at Geek Squad: 16-20: 1%, 21-30: 72%, 31-40: 20%, 41-50: 5%, 51-60: 1%, 60+: 1%. Geek Squad rates - 10.9% less female than the industry average. Most Geek Squad employees are 21-30, which is below the industry median age range.
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Professional Growth
What are the top roles at Geek Squad?
Top roles of Geek Squad: Geek Squad Agent, Operations Agent, Floor Manager, Agent, Consultant. The top role at Geek Squad is Geek Squad Agent.
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Geek Squad Agent
Operations Agent
Floor Manager
Agent
Consultant
Career advancement
Professional Growth
How does Geek Squad rank for career advancement?
Career advancement at Geek Squad: low. Geek Squad ranks low for career advancement which is same as the industry average.
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Professional Growth
What companies do Geek Squad employees go on to work at?
Future employers of Geek Squad: Apple, AT&T, Best Buy, Comcast, Magnolia Audio-Video. People who work at Geek Squad most typically go on to work for the Apple.
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Apple
AT&T
Best Buy
Comcast
Magnolia Audio-Video
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Discussion about Geek Squad
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Share your thoughts and ideas about Geek Squad with others in our community.
When was Geek Squad founded?
Sophie Hayes4 years ago
1994.
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gender breakdown at Geek Squad?
Benjamin Gardner4 years ago
gender ratio is 17.1% female, 82.9% male.
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What industry is Geek Squad in?
Benjamin Gardner4 years ago
Computer/Internet.
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Where’s Geek Squad’s HQ located?
Sophie Hayes4 years ago
The HQ is at Minneapolis, MN.
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What’s Geek Squad’s yearly revenue?
Benjamin Gardner4 years ago
$100m to $500m
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What’s the name of Geek Squad’s CEO?
Isabella Holmes4 years ago
Hubert Joly.
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How many years does an employee typically spend working for Geek Squad?
Sophie Hayes4 years ago
An employee typically spends 4-8
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what kind of companies did Geek Squad employees work for?
Isabella Holmes4 years ago
Large companies before Geek Squad.
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How often do employees get promoted at Geek Squad ?
Isabella Holmes4 years ago
advancement opportunities are low
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who are employees usually hired by after leaving Geek Squad?
Liam Brown4 years ago
Apple, AT&T, Best Buy, Comcast, Magnolia Audio-Video, Microsoft Corporation, Self Employed, TEKsystems.
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Who are the top previous employers of Geek Squad employees?
Isabella Holmes4 years ago
Apple, Best Buy, Best Buy, Comcast, Staples, Target, US Navy, Walmart.
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What’s the average age at Geek Squad?
Sophie Hayes4 years ago
21-30.
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Where did most of Geek Squad employees go to school?
Isabella Holmes4 years ago
Community College of the Air Force, DeVry University-Arizona, Full Sail University, Northern Virginia Community College, University of Phoenix-Utah.
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When i joined here, no technical experience was mandatory as this was mostly just a sales position, but yeah eventually you do gain technical experience along the way 😌
2 years ago
I hear ya! When I started here, I was worried about my lack of tech skills too. But you pick it up fast tbh
2 years ago
sales without tech experience? Sounds like a nightmare
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There’s always a new challenge ahead but it seemed a bit nerve-wracking when it comes to handling un-happy customers
A year ago
Don't worry, it gets easier with time 😉 And the company provides great training for tough situations
A year ago
True, but just remember, a happy customer is a loyal customer 💰 U got this!
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Consultation agent job here is a great stepping stone toward a new career in IT, specifically in help desk
2 years ago
Ain't no place like this, where u get to work with some of the smartest peeps in tech 🤓
2 years ago
IMO, if u want to start ur IT career, this is the place to b
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A job here can be gr8 entry-level into tech cuz it’s a lot of fast learning
A year ago
Yup U gotta love the fast-paced enviro here 🏃
A year ago
yea so true! I started as an entry-level and now I'm a tech ninja!
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Working in a flexible schedule that matches your availability like weekends, nights, holidays, etc is such a huge plus for a person who wants to control their schedule tbh
2 years ago
That really works 4 me tbh
2 years ago
BTW, has anyone heard if there's any pay differential for working weekends/holidays?
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Repair agent is somewhat a fun job while u r busy doing mobile device repair, PC repair & troubleshooting
A year ago
PC repair is def not for the faint of heart sometimes, but u make it look easy 😎
A year ago
love troubleshooting, it's like solving a mystery every time 🕵
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Exp u get here is a gr8 launching point 4 a career in IT & this is not the end destination but means to a promising position in the career
A year ago
It's a fast-paced environment, but u learn a ton
A year ago
Totally get what u're saying. Geek Squad is like a rollercoaster, but the ride is worth it…
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I guess remote work opportunities r offered here 🤔
A year ago
do they provide any remote work equipment/tools btw? 💻
A year ago
I've been wanting to work remotely for yrs but couldnt find the ri8 fit 4 me
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Am curious to know what are some of the best jobs being offered here
A year ago
There’re various career paths
A year ago
well, they keep posting & u can have a look what they've announced currently :)
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I can count too many benefits here especially access to unlimited phone support with master’s-level clinicians, in-person counseling sessions, Digital self-care platform, incentive pay, employee discount & funds for disaster relief or personal hardship, Savings Builder program, Discounts on auto/home/renters' insurance, pet insurance, commuter benefits, identity theft protection, legal services plan and more
A year ago
Benefits are good that don did not cost u a lot
A year ago
pretty decent benefits they offer tbh
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Geek Squad Agents are do-it-all secret weapons, both in stores & making house calls to customers’ homes
2 years ago
Being a Geek Squad Agent is the best job ever! You never know what you're gonna fix next 🤪
2 years ago
Well, it's never a boring role tbh
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With the ri8 crew & leadership, a job here can be extremely enjoyable
A year ago
eh but it all depends on who u work with tbh
A year ago
It’s an essential ingredient of any workspace to survive longer btw
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what questions one can encounter while appearing in interviews here 🙆
2 years ago
they asked questions about myself, about technology, & about customer service
2 years ago
Very simple for a tech-savvy person
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Home Theater Agent role is sth like free on the road. You can manage your own route 😁
A year ago
Ohhh! Flexibility at its finest 🙌. My job doesn't allow that
A year ago
well do they get chances to move for their fav concerts plays or movie premiers meanwhile :D
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Wondering to know what’s the promotion process is like here ?
2 years ago
Haven’t tried yet
2 years ago
They’ve opportunities 4 their own ppl if they fit them
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LMK What’s the connection b/w Geek Squad & Best Buy?!
A year ago
Geek Squad Inc. is a subsidiary of American & Canadian multinational consumer electronics corporation Best Buy
A year ago
You'll find Geek Squad in every Best Buy store, with 20,000+ Agents across the country ready to help
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Imo what ever dep u choose here, stay should b 6 months at least to get your foot wet in the field 🚶
A year ago
I like this perspective, sometimes we get too caught up in the moment and forget to think long-term 🤔
A year ago
Hm. it’s imp to see if it's the right fit for u or not
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Being in an IT field, i think jobs expectations grow daily esp from the customers' side
A year ago
Sometimes they don't even kno what they want, but gotta pretend like u do 😂
A year ago
Yup, but as long as u stay ahead of the curve, it's all good 🙌
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I want to become their Geek Squad Advanced Repair Agent but not sure about what’re the requirements for this role, any ideas
A year ago
Multitasking abilities required imo
A year ago
they’ve mentioned in their job requirement maybe
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One of the nice things about being here’s U get to go home if U want when ur done with your jobs for the day
A year ago
Being able to clock out when the work is done is the best feeling ever 💯
A year ago
uhh but u cant go home when u have projects meanwhile
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If u really want 2 enjoy working 4 the GS here, shoot 4 a "corporate" position cuz i found it more worthful than sales
2 years ago
Agreed! Sales can be grind sometimes, but Corp def got room 4 growth
2 years ago
Well… both got more challenges & rewards
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Here retail sales associate gets a pay range bw $15.00 - $18.22/hr & thats pretty acceptable imo 🤔
A year ago
Btw, have you guys heard about any pay raises coming up? 🤞
A year ago
it’s average
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Am wondering to know what they actually do 🙆
2 years ago
what a general folk cant do 😁
2 years ago
technical stuff
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I guess one gets to work on weekwnds & holidays here too 🤔
A year ago
It’s up to u how much hrs ur willing to do tbh
A year ago
Am not sure if it’s neede but i work in my schedule
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Being a beginning cadet, i’ve truly learned that clients can be a real pick of the hat, some are amazing and truly understanding; others are downright disrespectful
A year ago
Been there, done that 🙌 As a Cadet u learn quick that ppl are all different, u just gotta find the right way to deal with them
A year ago
Aint that the truth 😒 But the good ones make it all worth it
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Isabella Holmes
Career Advocate
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