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3.3
235 ratings
3.6
Salary & Benefits
2.0
Professional growth
3.8
Work-Life balance
3.5
Recognition & Support
3.9
Culture & Values
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Geek Squad was founded in 1994 and an Agent covered the market on a bicycle. Geek Squad became very successful with this approach and in 2002, the company became part of Best Buy and together provided trusted and expert service for millions of customers. Agents of Geek Squad are available in every Best Buy store and with more than 20,000 Agents throughout the country to help. Geek Squad repairs cell phone and computer, no matter where it is bought. The company also repairs large TVs and appliances in home under Total Tech Support or Geek Squad Protection. In 2004, Geek Squad was spread across the U.S. and Canada and began repairing every appliance including car, home theater and smart home installations. Geek Squad Agents now perform many services, and the uniform varies by the type of service. Agents are available 24/7 by phone or through online and at any Best Buy store.

Subsidiary
$100M to $500M
Large
Multiple locations
Electronics Repair & Maintenance Companies
1994
Hubert Joly
What departments Geek Squad employees work at?
DepartmentsRatio
other occupation24.9%
Administrative - Other15.9%
Computer User Support15.1%
Sales - Other8%
Management7.3%
Maintenance / Repair - Other6.9%
Business Operations - Other5.5%
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See what companies are similar to Geek Squad
Advertising
Large size
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Large size
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Team

Professional experience

How many years of experience do Geek Squad employees have before joining?
Years of experience at Geek Squad: Newcomers: 38%, Experiencers: 22%, Experts: 20%, Veterans: 20%. Geek Squad employees have less than 3 years experience on average before joining.
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Where did Geek Squad employees work before joining?
Where they've worked before Geek Squad: Apple, Best Buy, Comcast. Typical Geek Squad employees have worked at Apple.
You comment as
Apple
Best Buy
Comcast
What industries did Geek Squad employees work in previously?
Industry Background: The most typical industries of Geek Squad: Appliance & Electronics Companies, Niche Retailers, Limited-Service Restaurants, Colleges / Universities, Full-Service Restaurants. Geek Squad employees most likely come from a Appliance & Electronics Companies industry background.
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Where did Geek Squad employees work before joining?
Past employers' size at Geek Squad: Small: 20%, Medium: 7%, Large: 73%. Most Geek Squad employees have previously worked at large companies.
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Educational background

What did employees at Geek Squad study?
You comment as
Where did employees at Geek Squad study?
Community College of the Air Force
DeVry University-Arizona
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Employee data

How long do people stay in a role at Geek Squad?
Time employed at Geek Squad: <1: 8%, 1-3: 32%, 4-8: 40%, 9-13: 14%, 14-20: 5%, 20+: 1%. Most Geek Squad employees stay with the company for 4-8 years which is the same as the industry average.
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How does Geek Squad rank for age & gender diversity?
Gender ratio at Geek Squad: 82.9% Male and 17.1% Female. Age ratio at Geek Squad: 16-20: 1%, 21-30: 72%, 31-40: 20%, 41-50: 5%, 51-60: 1%, 60+: 1%. Geek Squad rates - 10.9% less female than the industry average. Most Geek Squad employees are 21-30, which is below the industry median age range.
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What are the top roles at Geek Squad?
Top roles of Geek Squad: Geek Squad Agent, Operations Agent, Floor Manager, Agent, Consultant. The top role at Geek Squad is Geek Squad Agent.
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Geek Squad Agent
Operations Agent
Floor Manager
Agent
Consultant

Career advancement

How does Geek Squad rank for career advancement?
Career advancement at Geek Squad: low. Geek Squad ranks low for career advancement which is same as the industry average.
You comment as
What companies do Geek Squad employees go on to work at?
Future employers of Geek Squad: Apple, AT&T, Best Buy, Comcast, Magnolia Audio-Video. People who work at Geek Squad most typically go on to work for the Apple.
You comment as
Apple
AT&T
Best Buy
Comcast
Magnolia Audio-Video

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Discussion about Geek Squad

Want to know more about Geek Squad?
Share your thoughts and ideas about Geek Squad with others in our community.
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When was Geek Squad founded?
avatar-of-creator
Sophie Hayes4 years ago
1994.
You comment as
gender breakdown at Geek Squad?
avatar-of-creator
Benjamin Gardner4 years ago
gender ratio is 17.1% female, 82.9% male.
You comment as
What industry is Geek Squad in?
avatar-of-creator
Benjamin Gardner4 years ago
Computer/Internet.
You comment as
Where’s Geek Squad’s HQ located?
avatar-of-creator
Sophie Hayes4 years ago
The HQ is at Minneapolis, MN.
You comment as
What’s Geek Squad’s yearly revenue?
avatar-of-creator
Benjamin Gardner4 years ago
$100m to $500m
You comment as
What’s the name of Geek Squad’s CEO?
avatar-of-creator
Isabella Holmes4 years ago
Hubert Joly.
You comment as
How many years does an employee typically spend working for Geek Squad?
avatar-of-creator
Sophie Hayes4 years ago
An employee typically spends 4-8
You comment as
what kind of companies did Geek Squad employees work for?
avatar-of-creator
Isabella Holmes4 years ago
Large companies before Geek Squad.
You comment as
How often do employees get promoted at Geek Squad ?
avatar-of-creator
Isabella Holmes4 years ago
advancement opportunities are low
You comment as
who are employees usually hired by after leaving Geek Squad?
avatar-of-creator
Liam Brown4 years ago
Apple, AT&T, Best Buy, Comcast, Magnolia Audio-Video, Microsoft Corporation, Self Employed, TEKsystems.
You comment as
Who are the top previous employers of Geek Squad employees?
avatar-of-creator
Isabella Holmes4 years ago
Apple, Best Buy, Best Buy, Comcast, Staples, Target, US Navy, Walmart.
You comment as
What’s the average age at Geek Squad?
avatar-of-creator
Sophie Hayes4 years ago
21-30.
You comment as
Where did most of Geek Squad employees go to school?
avatar-of-creator
Isabella Holmes4 years ago
Community College of the Air Force, DeVry University-Arizona, Full Sail University, Northern Virginia Community College, University of Phoenix-Utah.
You comment as
When i joined here, no technical experience was mandatory as this was mostly just a sales position, but yeah eventually you do gain technical experience along the way 😌
avatar-of-creator
2 years ago
I hear ya! When I started here, I was worried about my lack of tech skills too. But you pick it up fast tbh
avatar-of-creator
2 years ago
sales without tech experience? Sounds like a nightmare
You comment as
There’s always a new challenge ahead but it seemed a bit nerve-wracking when it comes to handling un-happy customers
avatar-of-creator
A year ago
Don't worry, it gets easier with time 😉 And the company provides great training for tough situations
avatar-of-creator
A year ago
True, but just remember, a happy customer is a loyal customer 💰 U got this!
You comment as
Consultation agent job here is a great stepping stone toward a new career in IT, specifically in help desk
avatar-of-creator
2 years ago
Ain't no place like this, where u get to work with some of the smartest peeps in tech 🤓
avatar-of-creator
2 years ago
IMO, if u want to start ur IT career, this is the place to b
You comment as
A job here can be gr8 entry-level into tech cuz it’s a lot of fast learning
avatar-of-creator
A year ago
Yup U gotta love the fast-paced enviro here 🏃
avatar-of-creator
A year ago
yea so true! I started as an entry-level and now I'm a tech ninja!
You comment as
Working in a flexible schedule that matches your availability like weekends, nights, holidays, etc is such a huge plus for a person who wants to control their schedule tbh
avatar-of-creator
2 years ago
That really works 4 me tbh
avatar-of-creator
2 years ago
BTW, has anyone heard if there's any pay differential for working weekends/holidays?
You comment as
Repair agent is somewhat a fun job while u r busy doing mobile device repair, PC repair & troubleshooting
avatar-of-creator
A year ago
PC repair is def not for the faint of heart sometimes, but u make it look easy 😎
avatar-of-creator
A year ago
love troubleshooting, it's like solving a mystery every time 🕵
You comment as
Exp u get here is a gr8 launching point 4 a career in IT & this is not the end destination but means to a promising position in the career
avatar-of-creator
A year ago
It's a fast-paced environment, but u learn a ton
avatar-of-creator
A year ago
Totally get what u're saying. Geek Squad is like a rollercoaster, but the ride is worth it…
You comment as
I guess remote work opportunities r offered here 🤔
avatar-of-creator
A year ago
do they provide any remote work equipment/tools btw? 💻
avatar-of-creator
A year ago
I've been wanting to work remotely for yrs but couldnt find the ri8 fit 4 me
You comment as
Am curious to know what are some of the best jobs being offered here
avatar-of-creator
A year ago
There’re various career paths
avatar-of-creator
A year ago
well, they keep posting & u can have a look what they've announced currently :)
You comment as
I can count too many benefits here especially access to unlimited phone support with master’s-level clinicians, in-person counseling sessions, Digital self-care platform, incentive pay, employee discount & funds for disaster relief or personal hardship, Savings Builder program, Discounts on auto/home/renters' insurance, pet insurance, commuter benefits, identity theft protection, legal services plan and more
avatar-of-creator
A year ago
Benefits are good that don did not cost u a lot
avatar-of-creator
A year ago
pretty decent benefits they offer tbh
You comment as
Geek Squad Agents are do-it-all secret weapons, both in stores & making house calls to customers’ homes
avatar-of-creator
2 years ago
Being a Geek Squad Agent is the best job ever! You never know what you're gonna fix next 🤪
avatar-of-creator
2 years ago
Well, it's never a boring role tbh
You comment as
With the ri8 crew & leadership, a job here can be extremely enjoyable
avatar-of-creator
A year ago
eh but it all depends on who u work with tbh
avatar-of-creator
A year ago
It’s an essential ingredient of any workspace to survive longer btw
You comment as
what questions one can encounter while appearing in interviews here 🙆
avatar-of-creator
2 years ago
they asked questions about myself, about technology, & about customer service
avatar-of-creator
2 years ago
Very simple for a tech-savvy person
You comment as
Home Theater Agent role is sth like free on the road. You can manage your own route 😁
avatar-of-creator
A year ago
Ohhh! Flexibility at its finest 🙌. My job doesn't allow that
avatar-of-creator
A year ago
well do they get chances to move for their fav concerts plays or movie premiers meanwhile :D
You comment as
Wondering to know what’s the promotion process is like here ?
avatar-of-creator
2 years ago
Haven’t tried yet
avatar-of-creator
2 years ago
They’ve opportunities 4 their own ppl if they fit them
You comment as
LMK What’s the connection b/w Geek Squad & Best Buy?!
avatar-of-creator
A year ago
Geek Squad Inc. is a subsidiary of American & Canadian multinational consumer electronics corporation Best Buy
avatar-of-creator
A year ago
You'll find Geek Squad in every Best Buy store, with 20,000+ Agents across the country ready to help
You comment as
Imo what ever dep u choose here, stay should b 6 months at least to get your foot wet in the field 🚶
avatar-of-creator
A year ago
I like this perspective, sometimes we get too caught up in the moment and forget to think long-term 🤔
avatar-of-creator
A year ago
Hm. it’s imp to see if it's the right fit for u or not
You comment as
Being in an IT field, i think jobs expectations grow daily esp from the customers' side
avatar-of-creator
A year ago
Sometimes they don't even kno what they want, but gotta pretend like u do 😂
avatar-of-creator
A year ago
Yup, but as long as u stay ahead of the curve, it's all good 🙌
You comment as
I want to become their Geek Squad Advanced Repair Agent but not sure about what’re the requirements for this role, any ideas
avatar-of-creator
A year ago
Multitasking abilities required imo
avatar-of-creator
A year ago
they’ve mentioned in their job requirement maybe
You comment as
One of the nice things about being here’s U get to go home if U want when ur done with your jobs for the day
avatar-of-creator
A year ago
Being able to clock out when the work is done is the best feeling ever 💯
avatar-of-creator
A year ago
uhh but u cant go home when u have projects meanwhile
You comment as
If u really want 2 enjoy working 4 the GS here, shoot 4 a "corporate" position cuz i found it more worthful than sales
avatar-of-creator
2 years ago
Agreed! Sales can be grind sometimes, but Corp def got room 4 growth
avatar-of-creator
2 years ago
Well… both got more challenges & rewards
You comment as
Here retail sales associate gets a pay range bw $15.00 - $18.22/hr & thats pretty acceptable imo 🤔
avatar-of-creator
A year ago
Btw, have you guys heard about any pay raises coming up? 🤞
avatar-of-creator
A year ago
it’s average
You comment as
Am wondering to know what they actually do 🙆
avatar-of-creator
2 years ago
what a general folk cant do 😁
avatar-of-creator
2 years ago
technical stuff
You comment as
I guess one gets to work on weekwnds & holidays here too 🤔
avatar-of-creator
A year ago
It’s up to u how much hrs ur willing to do tbh
avatar-of-creator
A year ago
Am not sure if it’s neede but i work in my schedule
You comment as
Being a beginning cadet, i’ve truly learned that clients can be a real pick of the hat, some are amazing and truly understanding; others are downright disrespectful
avatar-of-creator
A year ago
Been there, done that 🙌 As a Cadet u learn quick that ppl are all different, u just gotta find the right way to deal with them
avatar-of-creator
A year ago
Aint that the truth 😒 But the good ones make it all worth it
You comment as
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Isabella Holmes Career Advocate
Isabella Holmes
Career Advocate
Are you and Geek Squad a perfect pairing? Let's explore your common touchpoints.