Genesis job

Ace Technologies jobs

Company

Job Description

Phone & Skype!! Responsibilities: ? Genesys GVP environment setup, troubleshooting and support ? Setup and support Nuance ASR and TTS systems ? Handle Genesys configuration required for GVP ? Application deployments, requesting ACLs/Firewalls, working with third party vendors ? Design, documentation and maintaining test environment relevant to GVP/IVR ? Understanding of tools to monitor, alert, and troubleshoot the solutions. ? Ownership and management of the Genesys Voice Platform ? Ownership and accountability for CCTech environment readiness, ensuring the platform is appropriately scaled to meet business need. ? Support of CCTech initiatives as they relate to the Voice platform, working with the global and regional teams to identify and define deliverables. ? Tier 2/3 Operational support of the end-to-end Contact Centre Voice solution, taking ownership of mitigation, resolution and follow up for impactful P1/P0 incidents and lower priority recurring issues. ? Identifying system and process improvements relating to the Contact Centre Voice Platform and recommending new solutions and system utilization. Qualifications: ? 5+ years of Voice Engineering, telephony experience ? Extensive experience with Genesys 8.x platform architecture ? Knowledge of Genesys Framework (Config + Management ? Knowledge of SIP media gateways and Session Boarder Controllers (Cisco, Acme, SONUS etc) ? Working knowledge on CI/CD tools ? Expert with network and common data centre infrastructure ? Bachelors degree in Computer Science, Engineering or related field Excellent interpersonal, collaboration and communication skills Preferred Skills: ? Extensive experience with Unix/Linux OS system administration, configuration, performance tuning, maintenance and security ? Experience with Genesys / Contact center call routing ? Knowledge of Oracle, Cassandra Database, Experience with Docker and other Cloud style deployments (Kubernetes)

Ace Technologies

Type

Partnership

Size

1-50

Revenue

$5M to $10M

Location

2375 Zanker Rd. Ste. 250San Jose, CA, 95131

Industry

Wholesale Fire Alarm Systems

Founded

2008

CEO

Tim Jones

Job Filters

UX ArchitectAce Technologies, Inc.Charlotte, NC
This is for a UX Architect that will lead the structural design. 5+ years performing in this role. These are roles that work directly with the business to provide superior UX/UI services when designing new applications for Inventory Management (Mobile...Read more
Oracle ERP Cloud Technical ConsultantAce Technologies, Inc.Seattle, WA
Oracle ERP Cloud Technical Consultant. Location : Seattle, WA Duration: 6-12 months looking for an Oracle ERP Cloud Technical Consultant for an exciting cloud-based project based out in Seattle, WA. Responsibilities: Serves as technical expert in...Read more
network_engineerAce Technologies, Inc.Hicksville, NY
Please send your resume to SR Network Deployment (Hicksville NY or Waltham MA) Long term Regarding the Sr. Network Deployment Engineer role, these are some bullet points the interviewers gave me: Strong Communication Skills Relevant Industry Certifications...Read more
Middleware_JbossAce Technologies, Inc.Kansas City, KS
Please share your resume to rahul@acetechnologies.com As we move along on some of our key initiatives we ve discovered a need for a JBOSS expert. Preferably someone with JBOSS EAP 7 expertise as well as RHEL expertise, Preferred: At least 5 years of...Read more
Pega_LSAAce Technologies, Inc.Baltimore, MD
I have a Pega role that I am looking to fill! Do you by chance have any Pega Architects with CSA, SSA or LSA Certifications? for an SSA Certification and the LSA Certification They will hire off of a WebX Interview. Remote and travel to client sites around...Read more

Closed Job Filters

ServiceNow DeveloperAce TechnologiesLas Vegas, NV
To Discuss Please call Avinash at 408-442-3662 ext 4383 or mail at avinashacetechnologies.com 12months Location is San Diego, CA 92127 Your Background Bachelor s Degree in Computer InformationRead more
Salesforce_SFDCAce TechnologiesRaleigh, NC
Please send your resume to rahulacetechnologies.com Work From HOMERemote JOB IDEAL CANDIDATE: Helps with design and development of Salesforce.com based customizations and integrations. Documents andRead more
ServiceNow DeveloperAce TechnologiesLos Angeles, CA
To Discuss Please call Avinash at 408-442-3662 ext 4383 or mail at avinashacetechnologies.com 12months Location is San Diego, CA 92127 Your Background Bachelor s Degree in Computer InformationRead more
Salesforce_SFDCAce TechnologiesTallahassee, FL
Please send your resume to rahulacetechnologies.com Work From HOMERemote JOB IDEAL CANDIDATE: Helps with design and development of Salesforce.com based customizations and integrations. Documents andRead more
Salesforce_SFDCAce TechnologiesJacksonville, FL
Please send your resume to rahulacetechnologies.com Work From HOMERemote JOB IDEAL CANDIDATE: Helps with design and development of Salesforce.com based customizations and integrations. Documents andRead more
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