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Genesys is a customer experience company located in California, United States. Genesys’s customer service software, Interactive Intelligence manages customer engagement, communication, and collaboration. The company is dedicated to helping brands in managing their customer experience by making the customers of different brands feel valued, heard, and remembered. The company also offers different products to its customers such as chatbots, voice bots, and applications. Anyone who is empathetic and able to give their best is welcome in the company to work. Genesys does not only provide benefits to its customers but they ensure the provision of equality for their employees too. 

Company - Private
Large
Multiple locations
Computer Systems Design Companies, Software Publishing Companies
1990
What departments Genesys | Interactive Intelligence employees work at?
DepartmentsRatio
other occupation47.7%
Software Developers and Programmers29.4%
Engineers14.2%
Computer / IT - Other8.7%
See what companies are similar to Genesys | Interactive Intelligence
Computer Systems Design Companies
Large size
Computer Systems Design Companies
Large size

Team

Professional experience

How many years of experience do Genesys | Interactive Intelligence employees have before joining?
Years of experience at Genesys | Interactive Intelligence: Newcomers: 20%, Experiencers: 16%, Experts: 26%, Veterans: 38%. Genesys | Interactive Intelligence employees have 8+ years experience on average before joining.
Where did Genesys | Interactive Intelligence employees work before joining?
Where they've worked before Genesys | Interactive Intelligence: Ball State University, Blackboard, CSC. Typical Genesys | Interactive Intelligence employees have worked at Ball State University.
Ball State University
Blackboard
CSC
What industries did Genesys | Interactive Intelligence employees work in previously?
Industry Background: The most typical industries of Genesys | Interactive Intelligence: Computer Systems Design Companies, Software Publishing Companies, Colleges / Universities, Design Firms, Telecommunications Companies. Genesys | Interactive Intelligence employees most likely come from a Computer Systems Design Companies industry background.
Where did Genesys | Interactive Intelligence employees work before joining?
Past employers' size at Genesys | Interactive Intelligence: Small: 39%, Medium: 14%, Large: 47%. Most Genesys | Interactive Intelligence employees have previously worked at large companies.

Educational background

What did employees at Genesys | Interactive Intelligence study?
Where did employees at Genesys | Interactive Intelligence study?
Ball State University
Indiana University-Bloomington

Employee data

How long do people stay in a role at Genesys | Interactive Intelligence?
Time employed at Genesys | Interactive Intelligence: <1: 0%, 1-3: 19%, 4-8: 56%, 9-13: 15%, 14-20: 7%, 20+: 3%. Most Genesys | Interactive Intelligence employees stay with the company for 4-8 years which is more than the industry average.
How does Genesys | Interactive Intelligence rank for age & gender diversity?
Gender ratio at Genesys | Interactive Intelligence: 83.0% Male and 17.0% Female. Age ratio at Genesys | Interactive Intelligence: 16-20: 0%, 21-30: 37%, 31-40: 39%, 41-50: 15%, 51-60: 8%, 60+: 1%. Genesys | Interactive Intelligence rates - 13.0% less female than the industry average. Most Genesys | Interactive Intelligence employees are 31-40, which is on par with the industry median age range.

Career advancement

How does Genesys | Interactive Intelligence rank for career advancement?
Career advancement at Genesys | Interactive Intelligence: very high. Genesys | Interactive Intelligence ranks very high for career advancement which is above the industry average.
What companies do Genesys | Interactive Intelligence employees go on to work at?
Future employers of Genesys | Interactive Intelligence: Adapt Telephony Services, LLC, Avtex Solutions, LLC, Eli Lilly, Genesys, KAR Auction Services. People who work at Genesys | Interactive Intelligence most typically go on to work for the Adapt Telephony Services, LLC.
Adapt Telephony Services, LLC
Avtex Solutions, LLC
Eli Lilly
Genesys
KAR Auction Services

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Discussion about Genesys | Interactive Intelligence

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gender breakdown at Genesys | Interactive Intelligence?
avatar-of-creator
Benjamin GardnerSeptember 21, 2020
gender ratio is 17.0% female, 83.0% male.
What year was Genesys | Interactive Intelligence founded?
avatar-of-creator
Liam BrownSeptember 21, 2020
1990.
What industry is Genesys | Interactive Intelligence in?
avatar-of-creator
Isabella HolmesSeptember 22, 2020
Engineering/Architecture.
What companies are similar to Genesys | Interactive Intelligence?
avatar-of-creator
Sophie HayesSeptember 22, 2020
Aspect Software, Dell, Five9, Genesys, IBM, Microsoft Corporation, Oracle, Salesforce.
what are the chances of career advancement at Genesys | Interactive Intelligence?
avatar-of-creator
Benjamin GardnerSeptember 23, 2020
very high.
What’s the average length of tenure at Genesys | Interactive Intelligence?
avatar-of-creator
Sophie HayesSeptember 23, 2020
Typically 4-8 year(s).
what kind of companies did Genesys | Interactive Intelligence employees work for?
avatar-of-creator
Sophie HayesSeptember 23, 2020
Large companies before Genesys | Interactive Intelligence.
Top future employers of Genesys | Interactive Intelligence employees?
avatar-of-creator
Isabella HolmesSeptember 23, 2020
Adapt Telephony Services, LLC, Avtex Solutions, LLC, Eli Lilly, Genesys, KAR Auction Services, LifeOmic, Salesforce, Sharpen.
Where did employees work before joining Genesys | Interactive Intelligence?
avatar-of-creator
Benjamin GardnerSeptember 23, 2020
Ball State University, Blackboard, CSC, Genesys, Interactive Intelligence, Latitude Software, OrgSpan, Inc., Purdue University.
How old are Genesys | Interactive Intelligence’s employees in general?
avatar-of-creator
Benjamin GardnerSeptember 23, 2020
around 31-40, 21-30.
Where did most of Genesys | Interactive Intelligence employees go to school?
avatar-of-creator
Sophie HayesSeptember 23, 2020
Ball State University, Indiana University-Bloomington, Indiana University-Purdue University-Indianapolis, Indiana University–Purdue University Indianapolis, Purdue University-Main Campus.
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Isabella Holmes Career Advocate
Isabella Holmes
Career Advocate
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