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4.1
4 ratings
4.3
Salary & Benefits
4.0
Professional growth
4.3
Work-Life balance
3.8
Recognition & Support
4.0
Culture & Values
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Genesys Telecommunications Laboratories, Inc., commonly referred to as Genesys, is a private telecommunications and customer experience company that operates and sells customer experience and call center technology to outsourced large scale and small-scale companies. In-house technology, developed in AI and computing, connects their clients to marketing, sales, and service on any channel, while also providing insight into the stream. The company's cloud contact center platform and on-premises software, deliver rapid solutions supported by innovation, stability, and flexibility their clients require. The company’s existence came about in 1990 by Gregory Shenkman and Alec Miloslavsk and was later acquired by Permira and Technology Crossover Ventures in 2012. Its headquarters is located in Daly City, California, USA, and its operations span across more than 100 countries, covering all 6 inhabited continents. A workforce of 5000 plus associates drives the company, with further job openings present in the field of IT, sales, and corporate management.

Company - Private
Small
Multiple locations
Computer Systems Design Companies
1990
Vivek Bhaskar
What departments Genesys employees work at?
DepartmentsRatio
other occupation32.4%
Software Developers and Programmers13.6%
Management - Other13.5%
Computer / IT - Other8.5%
Sales Managers & Supervisors7.2%
Marketing / Advertising / PR5.9%
Sales - Other Services5.8%
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See what companies are similar to Genesys
Computer Systems Design Companies
Large size
Call Centers
Large size
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Team

Professional experience

How many years of experience do Genesys employees have before joining?
Years of experience at Genesys: Newcomers: 12%, Experiencers: 13%, Experts: 20%, Veterans: 55%. Genesys employees have 8+ years experience on average before joining.
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What industries did Genesys employees work in previously?
Industry Background: The most typical industries of Genesys: Computer Systems Design Companies, Software Publishing Companies, Design Firms, Telecommunications Companies, Consulting Companies. Genesys employees most likely come from a Computer Systems Design Companies industry background.
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Where did Genesys employees work before joining?
Past employers' size at Genesys: Small: 22%, Medium: 10%, Large: 68%. Most Genesys employees have previously worked at large companies.
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Educational background

What did employees at Genesys study?
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Where did employees at Genesys study?
Ball State University
Indiana University-Bloomington
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Employee data

How long do people stay in a role at Genesys?
Time employed at Genesys: <1: 18%, 1-3: 40%, 4-8: 28%, 9-13: 7%, 14-20: 5%, 20+: 2%. Most Genesys employees stay with the company for 1-3 years which is the same as the industry average.
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How does Genesys rank for age & gender diversity?
Gender ratio at Genesys: 76.9% Male and 23.1% Female. Age ratio at Genesys: 16-20: 0%, 21-30: 35%, 31-40: 32%, 41-50: 22%, 51-60: 10%, 60+: 1%. Genesys rates - 6.9% less female than the industry average. Most Genesys employees are 21-30, which is below the industry median age range.
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Career advancement

How does Genesys rank for career advancement?
Career advancement at Genesys: high. Genesys ranks high for career advancement which is above the industry average.
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What companies do Genesys employees go on to work at?
Future employers of Genesys: Cisco, Five9, Genesys | Interactive Intelligence, KAR Auction Services, Nokia. People who work at Genesys most typically go on to work for the Cisco.
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Cisco
Five9
Genesys | Interactive Intelligence
KAR Auction Services
Nokia

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Discussion about Genesys

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Share your thoughts and ideas about Genesys with others in our community.
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gender breakdown at Genesys?
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Benjamin Gardner3 years ago
gender ratio is 23.1% female, 76.9% male.
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What year was Genesys founded?
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Isabella Holmes3 years ago
1990.
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What industry does Genesys fall under?
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Sophie Hayes3 years ago
Computer/Internet.
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Where is the headquarters of Genesys?
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Sophie Hayes3 years ago
It’s in Rockaway, NJ.
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What’s the name of Genesys’s CEO?
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Sophie Hayes3 years ago
Vivek Bhaskar.
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what are the chances of career advancement at Genesys?
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Sophie Hayes3 years ago
high.
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How long do people usually work for Genesys?
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Benjamin Gardner3 years ago
1-3 year(s).
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what kind of companies did Genesys employees work for?
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Benjamin Gardner3 years ago
Large companies before Genesys.
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Top future employers of Genesys employees?
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Liam Brown3 years ago
Cisco, Five9, Genesys | Interactive Intelligence, KAR Auction Services, Nokia, Oracle, Salesforce, Twilio.
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Where did employees work before joining Genesys?
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Isabella Holmes3 years ago
Avaya, Echopass (acquired by Genesys in 2013), Genesys | Interactive Intelligence, IBM, Interactive Intelligence, Nokia, Oracle, SoundBite Communications.
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What’s the average age at Genesys?
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Liam Brown3 years ago
21-30, 31-40.
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Where did most of Genesys employees go to school?
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Liam Brown3 years ago
Ball State University, Indiana University-Bloomington, Indiana University-Purdue University-Indianapolis, Indiana University–Purdue University Indianapolis, Purdue University-Main Campus.
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Isabella Holmes Career Advocate
Isabella Holmes
Career Advocate
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