As Geniuses, our primary tasks include offering front-line tech support, diagnosing hardware and software issues, and providing hands-on repair and troubleshooting for various Apple products. We facilitate customer education by running workshops and personal training sessions on Apple tech. We also manage administrative duties like scheduling repairs and placing orders for replacement parts. Additionally, we collaborate with Apple Support to ensure seamless customer service. We, Geniuses, strive to enhance user experiences and build lasting relationships with Apple customers.
Core tasks:
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