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Group Reservations Coordinator job

Marriott InternationalGaithersburg, MD
Marriott International jobs



Company Description

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 6,000 properties, you’ll find us in your neighborhood and in more than 122 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™

Job Description

Posting Date Nov 25, 2019
Job Number 19164982
Job Category Reservations
Location Gaithersburg Marriott Washingtonian Center, 9751 Washingtonian Blvd., Gaithersburg, Maryland, United States VIEW ON MAP
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


  • Keep records or prepare reports for owner or management concerning visits with clients.
  • Provide information or refer individuals to public or private agencies or community services for assistance.
  • Visit individuals in homes or attend group meetings to provide information on agency services, requirements, or procedures.
  • Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Marriott International


Company - Public (MAR)


10000+ employees


Over $10B


Bethesda, MD


& Resorts




Arne M. Sorenson

Job Filters

Who this job will appeal to: The Marriott Hotels, Resorts & Suites brand looks for people who excel in their role, and are committed to delivering excellent experiences for guests, so guests get more out of their stay beyond work. People who create...Read more
Part Time ServerMarriott InternationalIrvine, CA
Posting Date Jan 30, 2020 Job Number 19103434 Job Category Food and Beverage & Culinary Location Marriott Irvine Spectrum, 7905 Irvine Center Drive, Irvine, California, United States VIEW ON MAP Brand Marriott Hotels Resorts /JW Marriott Schedule Part-time...Read more
Lead Cook (Kitchen Supervisor)Marriott InternationalSeattle, WA
Posting Date Feb 12, 2020 Job Number 19180659 Job Category Food and Beverage & Culinary Location Sheraton Grand Seattle, 1400 6th Ave, Seattle, Washington, United States VIEW ON MAP Brand Sheraton Hotels & Resorts Schedule Full-time Relocation? No Position...Read more
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Posting Date Jan 30, 2020 Job Number 20015471 Job Category Housekeeping & Laundry Location The Westin Hilton Head Island Resort & Spa, 2 Grasslawn Ave, Hilton Head Island, South Carolina, United States VIEW ON MAP Brand Westin Hotels & Resorts Schedule...Read more
Houseeping Aide / Housekeeper (Part-Time)Marriott InternationalOceanside, CA
Posting Date Feb 07, 2020 Job Number 19181438 Job Category Housekeeping & Laundry Location Residence Inn San Diego Oceanside, 3603 Ocean Ranch Blvd, Oceanside, California, United States VIEW ON MAP Brand Residence Inn Schedule Part-time Relocation? No...Read more

Closed Job Filters

CookMarriott InternationalWestlake, TX
Posting Date Sep 23, 2019 Job Number 19124180 Job Category Food and Beverage & Culinary Location Dallas/Fort Worth Marriott Solana, 1301 Solana Blvd, Bldg. 3, Westlake, Texas, United States VIEW ONRead more
Lead Host / HostessMarriott InternationalMURFREESBORO, TN
Posting Date Nov 14, 2019 Job Number 19160174 Job Category Food and Beverage & Culinary Location Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United StatesRead more
Guest Service RunnerMarriott InternationalTorrance, CA
Posting Date Nov 24, 2019 Job Number 19165740 Job Category Rooms and Guest Services Operations Location Torrance Marriott Redondo Beach, 3635 Fashionway, Torrance, California, United States VIEW ONRead more
Posting Date Mar 27, 2018 Job Number 18000VBE Job Category Food and Beverage &Culinary Location The Ritz-Carlton Reynolds, Lake Oconee, Greensboro, Georgia VIEW ON MAP Brand The Ritz-Carlton ScheduleRead more
Gourmet Coffee Attendant - Part-TimeMarriott InternationalNewport Beach, CA
Posting Date Jan 22, 2020 Job Number 20004874 Job Category Food and Beverage & Culinary Location Lido House, Autograph Collection, 3300 Newport Boulevard, Newport Beach, California, United States VIEWRead more
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