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Guest Advisor (Sales Associate) job

PetcoStowe, PA
Petco jobs

Company

Salary

Skills

Company Description

Headquartered in San Diego, Petco is a venerable pet specialty retailer employing more than 25,000 partners and operating more than 1,500 locations across the U.S., Mexico and Puerto Rico. They also operate 80 smaller format neighborhood shops, as well as prescription and digital pet health advice services through PetCoach and petco.com. The company is very involved in charity work: it has invested more than $200 million through its own independent nonprofit organization (the Petco Foundation) in promoting animal welfare. In addition to this they work closely with thousands of local animal welfare groups, organizing in-store adoption events and helping animals find homes.

Job Description

If youre both an animal lover and a people person, a position in one of our stores might be a great fit. Were looking for people with a strong commitment to helping pets and their parents experience their very best lives together. When you join us, youll be part of a great team, working together to achieve sales goals while doing work you truly love

Purpose Statement

Provide guests with exceptional customer service by being the subject matter expert on all products, nutrition, services, in-store promotions, local community events and other areas of animal care and wellness. Promotes the guest experience journey and a culture that consistently delivers the Petco guest brand experience. Through the lens of our Petco Co-Values, the Guest Experience Leader will be the catalyst, champion, and role model for all relationship building touch points with Petco guests. Mentors all store partners in the delivery of GUEST+ engagements to support and drive guest experiences and create Petco Promoters. Ensures the health, welfare and proper care of all live animals. The Guest Advisor may be a key holder and Leader on Duty (LOD) on a limited basis as needed.

Key Accountabilities

The incumbent must be able to consistently perform all the following duties and responsibilities with or without a reasonable accommodation.

  • Ensure the health and well-being of live animals by providing the correct care in accordance with the established Petco standards, policies and procedures including the completion of the hourly animal health check and wellness cards.

  • Adheres to Veterinary Protocol for all sick animals.

  • Acts as a personal shopper/information center for customers as they enter the store and be 100% focused on customer service.

  • Provides quick and courteous service to all Petco guests and their pets, by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services.

  • Maintains knowledge of pet-related events/resources and related costs within the community including dog parks, dog or cat shows, pet-friendly hotels, etc.

  • Maintains job related knowledge and express a passion about animal welfare and display integrity in the work area.

  • Maintains familiarity of all new products and services in order to be able to engage with customers regarding new product and services features and benefits.

  • Responds to inquiries politely and professionally regarding products, services and pricing via the telephone.

  • Informs guests of upcoming adoption events and explain our Think Adoption First philosophy.

  • Maintains knowledge and expertise of all Partners in order to reference them as a resource as needed, to deliver an optimal the guest experience.

  • Maintains familiarity with current store promotions and special services.

  • Maintains currency of seasonal training activities, such as flea and tick periods, pet summer safety, holiday promotions, etc. when applicable.

  • Provides quick and courteous service to all customers by utilizing GUEST+ engagements

  • Ensures Petco operational standards are maintained throughout the store.

  • Ensures that the store is opened and / or closed as a key holder in accordance with established policies and procedures.

  • As required, assists with evaluating staffing levels on scheduled shifts to determine and ensure appropriate staffing.

  • As required provides functional guidance to store partners, to include assignment delegation, instruction, and follow-through.

  • On a limited basis may be required to advise the leadership team of any pertinent issues.

Supervisory Responsibility

As need and while performing as a Leader on Duty will all partners. Provide guidance and training as needed. Provide input to performance evaluations for all partners as required.

Work Environment

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and store personnel. Follow all safety precautions and procedures.

Education and Experience

Minimum high school diploma (its equivalency i.e. GED) or the equivalent work experience. Two years experience in providing public information in the animal nutrition, care/wellness/treatment, and knowledge areas is required. Minimum of one year experience in a retail environment is highly preferred. A qualified applicant will be able to demonstrate proficiency in the areas of mathematics, basic accounting relationships, analysis and problem-solving skills. Excellence in communication and a proficiency in computer skills, and perform internet research is also required. Proficiency in the use of the Petco PetNet and have the ability to access product information using the POLARIS system is required. Successful completion of all 4 CAS certification is required. Petco trained in Nutrition is required.

Must be PIJAC certified (California only). Have thorough understanding of all aspects of Pet Services. Knowledgeable of the grooming salon program certification (PETCO Promise, Pet Stylist Mentor Program, Canine Heritage Breed Test, Pet First Aid.). Familiarity with the dog training class offerings and the stores dog training schedule. Familiarity with the stores photography and vaccination schedule. Previous Petco experience preferred.

Estimated annual salary
$38,956
average
Minimum
$21,755
Maximum
$91,066

TASKS

  • Greet customers and ascertain what each customer wants or needs.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases, and receive and process cash or credit payment.
  • Prepare merchandise for purchase or rental.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Petco

Type

Company - Private

Size

Large

Revenue

$2B to $5B

Location

Multiple locations

Industry

Pet Supplies

Founded

1965

CEO

Brad Weston

Job Filters

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If you re both an animal lover and a people person, a position in one of ou stores might be a great fit. We re looking for people with a strong commitment to helping pets and their parents experience their very best lives together. When you join us, you ll...Read more
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Closed Job Filters

Our vision at Petco is Healthier Pets. Happier People. Better World. We're making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation andRead more
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If you're both an animal lover and a people person, a position in one of our stores might be a great fit. We're looking for people with a strong commitment to helping pets and their parents experienceRead more
Healthier pets. Happier people. Better world. Our vision might sound lofty, but we believe its attainable when we obsess about providing complete care for our amazing pets. Our approach goes farRead more
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