As a Guest Service Associate, my primary responsibilities include ensuring a positive experience for guests by addressing their needs and concerns promptly. I manage reservations, answer inquiries, and provide detailed information about the services and amenities of the establishment. Additionally, I handle check-ins and check-outs efficiently and deal with any complaints or issues to enhance guest satisfaction. I also collaborate with other departments to ensure guest requests are fulfilled swiftly. Ensuring a welcoming and hospitable environment for all guests is a key part of my role.
Core tasks:
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