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Salary and Benefits

Guest Service Representative
$31K-$38K / yr. (est.)
$31K
$34,566 / year
$38K
Average base salary
The salary information provided is based on data collected from various reliable sources and may vary depending on individual qualifications and other factors.

About Guest Service Representative

What does a Guest Service Representative do?

As Guest Service Representatives, we work as the hospitality specialists in a hotel. We are the crucial part of an optimally operating front desk department. As Guest Service Representatives, our focus is to serve guests in the best possible manner and facilitate the information. Our duties include offering front desk facilities to guests and dealing out guest payments. We are also involved in administrative tasks and diffusing tension in the hotel.

Core tasks:

  • managing check-ins and check-outs efficiently
  • greet guests upon arrival and making them feel welcome
  • go beyond in delivering front desk services to guests
  • reserving and assigning rooms and perform administrative tasks
  • taking care of email and messages
  • administering guest payments

Insights

How Many Years of Experience Do Professionals Need Before Becoming Guest Service Representative?
On average, people work 3-5 years in other positions prior to becoming a Guest Service Representative.
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Customer Service RepresentativePhoenix, AZ - A year ago
Really? It's not that surprising! 😅 Gotta put in the hours to be the best Guest Service Representative. Can't expect everything to come easy.
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11 months ago
I am interested because I have 14 years of experience customer service
How Long Do Guest Service Representative Employees Typically Stay in Their Roles?
On average, Guest Service Representatives works in this position for 1-3 years across multiple employers.
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Hospitality - InternMiami, FL - A year ago
c'mon yall! lots of us interns move on to higher positions in 🌎 TOP-tier hotels after learning the ropes!
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CHIEF ConciergeLas Vegas, NV - A year ago
Lowering the average retention time seems like a gamble in the customer service industry. Building relationships with guests takes time.
What Is the Job Hopper Score for Guest Service Representative Employees?
Moderate job changes in Guest Service Representative, showing some career movement without excessive turnover.
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Graphic DesignerSan Francisco, CA - A year ago
As a creative professional, I believe it's important to explore different opportunities and not settle for a stagnant position. 🖌
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Elementary School TeacherDallas, TX - A year ago
With the education system's challenges and the need for experienced teachers, we should appreciate those who stay committed to their roles. 👩

Career path

Path to job

Discover a Guest Service Representative's areas of knowledge sorted by their majors.
Explore the list of higher education institutions that a Guest Service Representative typically studied at.
Arizona State University-Tempe
Florida State University

Path after job

Community

Demographics

What Is the Age and Gender Ratio of Guest Service Representative Employees?
Gender ratio in Guest Service Representative position: 0.425945601359966 Male and 0.574054398640034 Female. Age ratio in Guest Service Representative position: 16-20: 38%, 21-30: 56%, 31-40: 4%, 41-50: 1%, 51-60: 1%, 60+: 0%. Guest Service Representative position is predominantly female (57.4%) with the largest age group being 21-30 years old, followed by 16-20 years old.
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Guest Service RepresentativeMiami, FL - A year ago
I'm amazed by how small the percentage is for the 31-40 age group. Are there specific reasons why this group is so underrepresented?
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Guest Service RepresentativeSeattle, WA - A year ago
It's disappointing to see the lack of representation for individuals above 60 in the Guest Service Representative role. We should value all age groups!

Workplaces

Who Are the Top Employers for Guest Service Representative?
Top employers of Guest Service Representative position: Courtyard by Marriott, Extended Stay America, Marriott. People who work in Guest Service Representative position most typically go on to work for the Courtyard by Marriott.
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Guest Service RepresentativeMiami, FL - A year ago
I've worked for Marriott before, and I have to say, their treatment of employees can be hit or miss. But I guess it's better than Extendd Stay America for some. 🤷
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Guest Service RepresentativeSeattle, WA - A year ago
As a former Courtyard by Marriott employee, I can confirm that they offer great training programs, and their company culture is amazing. 🔥
Courtyard by Marriott
Extended Stay America
Marriott
What Industries Does Guest Service Representative Typically Have Experience In?
Industry Background: The most typical industries of Guest Service Representative: Accommodation, Arts / Entertainment / Recreation, Retail, Real Estate / Rental / Leasing, Administrative & Support. Guest Service Representative employees most likely come from a Accommodation industry background.
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Guest Service RepresentativeHouston, TX - A year ago
Y'all, being a Guest Service Representative in the arts/entertainment industry is such a blast! Getting to assist guests at concerts and events is like being at a party all the time. 🎉
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Guest Service RepresentativeSan Francisco, CA - A year ago
I'm tired 😓 Why is being a Guest Service Representative in the administrative & support industry so stressful? Handling client inquiries can be overwhelming. Can't take it anymore!

Find your job as Guest Service Representative

Discussion about Guest Service Representative

Want to know more about Guest Service Representative position?
Share your thoughts and ideas about Guest Service Representative position with others in our community.
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How is the gender diversity among people working as a Guest Service Representative?
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Liam Brown3 years ago
This is a well balanced profession, about half of the people are women.
What is the typical age of people who work as a Guest Service Representative?
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Benjamin Gardner3 years ago
23 is the average age of people working as a Guest Service Representative.
How much experience do you need to work as a Guest Service Representative?
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Liam Brown3 years ago
4 years of experience is needed on average for a Guest Service Representative.
What industries does a Guest Service Representative typically work in?
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Benjamin Gardner3 years ago
Accomodation employs the most.
Is it encouraged to have a degree as a Guest Service Representative?
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Liam Brown3 years ago
No higher education is the typical for a Guest Service Representative
As a Guest Service Representative, which company should I definitely check out for jobs?
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Liam Brown3 years ago
If you are a Guest Service Representative you should definitely apply for Courtyard by Marriott, Extended Stay America, Marriott, Simon Property Group and Target
How many years do people work as a Guest Service Representative before changing their role?
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Benjamin Gardner3 years ago
On average people change after 2 years.
Is it frequent for people to switch companies and still work as a Guest Service Representative?
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Benjamin Gardner3 years ago
On average a Guest Service Representative works for only a few companies.
What work history do people usually have before becoming a Guest Service Representative?
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Isabella Holmes3 years ago
You have a good chance of becoming a Guest Service Representative if you are working as Sales Associate, Customer Service Representative or Cashier
What typical professions people working as a Guest Service Representative switch to?
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Benjamin Gardner3 years ago
Consider the following: Customer Service Representative, Administrative Assistant or Front Desk Supervisor
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