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Help Desk, Investment Company job

Vaco TechnologySeattle, WA

Company

Salary

Skills

Company Description

Vaco Technology is a talent acquisition company, in the areas of expertise of Technology, Accounting & Finance, Healthcare IT, Financial Services, Executive & Board Search, Risk Solutions, Cybersecurity, Supply Chain & Logistics and HR, Administration & Operations. In more than 40 locations across the globe with more than 1,250 employees they provide business consulting services, permanent placement, executive search, and strategic staffing & recruiting in all kinds of different industries. Vaco's leadership team is a team of Big4 veterans who established a recruitment team of senior-level professionals who understand the industries and the individuals that they connect. In case you land a consultant job at Vaco, you will enjoy an environment where performance is recognized and rewarded; while you have access to benefits and perks such as vacation pay, holiday pay, 401(k) plan, referral bonuses, insurances, and healthcare plan.

Job Description

Our Seattle Client provides premier investment services solutions. The Support and Operations Team seeks an IT professional to provide remote and onsite desktop support in a multi-faceted IT environment with a mixture of Windows and Mac-based end users. This involves installs, configurations of hardware, software, and related-peripherals for end-user support and workstation set-ups, break downs and potential re-use and retirement of machines. You will also be tasked with the maintenance of audio/visual equipment, hardware assets and providing impeccable documentation in addition to collaboration on key process improvement initiatives. You will also work with Sys Ops to deploy upgrades to desktop machines remotely and support a wide variety of different enterprise applications. Requirements : 2 years of relevant experience supporting end-users with desktop machines, tablets, mobile devices, and end-user related peripherals, printers, imaging, re-imaging, break/fix, Tier I/II support, etc. Remote Phone Support Experience is a MUST Experience deploying upgrades to desktop machines remotely Experience providing help-desk support for a large number of end-users preferably ranging from mid-size company to enterprise organization. Active Directory, Office 365 suite, Exchange, Windows and Mac computing resources, Audio Visual/AV Equipment CompTIA and/or related certs. highly-preferred Experience in the Investment or Financial Services Industry in a technical support-related capacity is a huge plus. Excellent communication skills are a must, experience supporting Executives and C-Level end-users is a strong nice-to-have along with both technical and non-technical users. Passion for technical support, user-centric, sense of urgency, empathetic towards the end-user. THIS POSITION WILL START OUT AS A 6-MONTH CONTRACT WITH THE POTENTIAL TO EXTEND AND POTENTIAL TO CONVERT AS WELL BUT NOT A GUARANTEE AT THIS POINT, THIS IS NOT AN ENTRY LEVEL POSITION, NO C2C, NO THIRD-PARTY, WE ARE UNABLE TO SPONSOR, CLIENT IS UNABLE TO SPONSOR, NO RECRUITERS, CONSIDERING LOCAL CANDIDATES TO THE GREATER SEATTLE AREA, WE DO NOT PROVIDE RELOCATION. PLEASE APPLY IF A FIT 3 years of relevant experience supporting end-users with desktop machines, tablets, mobile devices, and end-user related peripherals, printers, imaging, re-imaging, break/fix, Tier I/II support, etc. Customer Facing Experience is a Must Must love working with end-users Experience deploying upgrades to desktop machines remotely Experience providing help-desk support for a large number of end-users preferably ranging from mid-size company to enterprise organization. Active Directory, Office 365 suite, Exchange, Windows and Mac computing resources, Audio Visual/AV Equipment CompTIA and/or related certs. highly-preferred Experience in the Investment or Financial Services Industry in a technical support-related capacity is a huge plus. Experience with mobile device management software IE: (InTune, AirWatch, etc.) would be a big plus Excellent communication skills are a must, experience supporting Executives and C-Level end-users is a strong nice-to-have along with both technical and non-technical users. Passion for technical support, user-centric, sense of urgency, empathetic towards the end-user.
Estimated annual salary
$38,216
average
Minimum
$32,266
Maximum
$53,640

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Vaco Technology

Type

Company - Private

Size

Medium

Location

Multiple locations

Industry

Employment Services Companies

Job Filters

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Athletic TrainerVaco TechnologyNew Haven, CT
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Physical TherapistVaco TechnologyShelton, CT
Physical Therapist Job Description A great opportunity exists for Physical Therapists to join the staff at this company, the largest physician-owned orthopedic practice in New England. We are proud of our Physical Therapy staff retention rate and enjoy...Read more
General Accountant- $60-75kVaco TechnologyOak Brook, IL
GENERAL ACCOUNTANT ESSENTIAL FUNCTIONS Prepare bank reconciliations for all accounts Post cash transactions as needed Prepare and enter journal entries Follow company established accounting processes AP functions Assist with month end closing processes...Read more
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Closed Job Filters

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Linux Support Engineer - Tier III - REMOTEVaco TechnologyPalm Beach, FL
- Taking unresolved escalate calls from Tier II - Troubleshooting Linux Server issues and networking issues such as NIS, DNS, LDAP. - Installing operating system, configuration, and managing ACLs. -Read more
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Vaco is looking for several senior level BSA candidates to join one of Nashville largest employers north of town. You must be able to gather requirements, have heavy Agile experience, create userRead more
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Vaco is looking for mid to senior full stack .NET developers to join on of Nashville largest companies. These must sit onsite and have some sort of modern Javascript experience. This is a 6 monthRead more
IT Support Technician Full Time 40-50K annuallyVaco TechnologyUniversity Of Richmond, VA
KEY RESPONSIBILITIES: Provide helpdesk support Procure new desktop/laptops Configure and maintain PCs and supporting hardware Install/configure/troubleshoot user applications and hardware Assist inRead more
System Engineer, Investment CompanyVaco TechnologyKing County, WA
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