As Help Desk professionals, our primary tasks include providing technical support to users, diagnosing hardware and software issues, and facilitating resolutions in a timely manner. We often assist with account setups, password resets, and troubleshooting various technical problems over the phone, email, or in-person. Help Desk staff monitor and respond to incoming service tickets, aiming to resolve issues as efficiently as possible. Our goal is to ensure minimal downtime for users and maintain a high level of customer satisfaction. We also document issues and solutions for future reference and create knowledge base articles for common problems.
Core tasks:
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