Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Help Desk Specialist | 24/7 365 Telemedicine job

Soc TelemedReston, VA
Soc Telemed jobs

Company

Skills

Benefits

Company Description

SOC digitally delivers doctors, whether they are our clinicians or yours, directly to your patients. SOC offers a robust enterprise program with an integrated performance model, with expertise and insight gained over 16 years and over a million consultations, helping health systems avoid the pitfalls associated with scale. The leading provider of telemedicine consultations is SOC Telemed, providing hospitals with 24/7 access to board-certified specialists. The Clinical and Organizational Support Teams of the Company's Consult Coordination Center (CCC) are committed to accelerating patient treatment across a fully redundant and state-of-the-art system. In order to refine workflows towards achieving high clinical performance, SOC offers industry-leading monitoring and analytics and lean six sigma consulting support. SOC ensures opportunity to be given everyone qualified individual to apply for the vacant post. It is the organization which supports its employees through different packages such paid leaves.

Job Description

SOC Telemed (SOC) is the nations most experienced and trusted provider of physician consultations via telemedicine. The company's clinical specialties include TeleNeurology, TelePsychiatry and TeleIntensivist coverage, and our Telemed IQ solution allows hospitals to build a telemedicine program using their own physicians. Since its inception, SOC has delivered more than 500,000 consultations improving the lives of patients and their families.

SOC was the first private telemedicine company to earn The Joint Commissions Gold Seal of Approval and has maintained that accreditation every year since 2006.

Our telemedicine approach significantly-minimizes the constraints of time and distance, but creates a complex operational matrix: hundreds of physicians virtually-supporting hundreds of hospitals across the United States. We have a need for customer service oriented Help Desk Specialists to provide technical support to users in an efficient and accurate manner.

You will be considered SOC IT's front line and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth per our SLAs with the healthcare facilities relying on us and in support of our physician and corporate teams. Inside our IT Infrastructure team, you will:

  • Provide first level contact and convey resolutions to user issues

  • Properly escalate unresolved queries to the next level of support

  • Track, route and redirect problems to correct resources

  • Update customer data and produce activity reports

  • Walk customers through problem solving process

  • Follow up with customers, provide feedback and see problems through to resolution

  • Utilize excellent customer service skills and exceed customers expectations

  • Ensure proper recording, documentation and closure

  • Recommend procedure modifications or improvements

  • Preserve and grow your knowledge of help desk procedures, products and services

Due to the nature of the work we support, we are a 24/7/365 operation. A weekend day may be included in your schedule.

Requirements

EDUCATION

Required

  • HS Diploma or GED

Preferred

  • Post-high school certifications or coursework in the IT or Computer Science field

  • Associate's Degree-- Information Technology, Computer Science or equivalent

Strongly Preferred

  • BS degree in Information Technology, Computer Science or equivalent

EXPERIENCE

Required

  • At least one year experience in customer facing support or service role

  • Previous experience providing customer service and support over the telephone

  • Proficiency in English

    Preferred

  • Proven working experience in providing help desk support/ troubleshooting

  • Working knowledge of help desk software, databases and remote control

Relevant work experience should demonstrate, at minimum, the following:

  • Strong client-facing and communication skills

  • Advanced troubleshooting and multi-tasking skills

  • Customer service orientation

LOCATION AND HOURS

  • Must be able to participate in coverage for a 24/7/365 operation

  • Must be able to commit to a shift schedule

  • Must be able to report daily to our location in Reston, VA

Benefits

As part of its total compensation strategy, SOC Telemed provides its employees with a comprehensive benefits package. The benefits program is designed to provide you with the opportunity to select benefit options that best fit your lifestyle and personal choices.

Benefits Include:

  • Health Insurance (Medical, Dental, Vision)

  • Health Savings Account

  • Flexible Spending (Medical and Dependent Care)

  • Employer Paid Short and Long Term Disability

  • Employer Paid 1x Life and AD&D (Supplemental available)

  • 401(k) & Roth 401(k)

  • Paid Time Off

  • Pregnancy and Parental Leave

  • Military Leave Pay

  • Legal Benefits

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
401K PlanDependent CareVacation & Paid Time Off
Life InsuranceHealth InsuranceMilitary Leave
Dental InsuranceVision InsuranceDisability Insurance

Soc Telemed

Type

Company - Private

Size

Medium

Founded

2004

Similar jobs in the area
Location 1301 K St NW 250E, Washington, DC 20005, (ON-SITE) For NMB Federal, JOB DESCRIPTION Help Desk Personnel shall meet the following requirements a. A degree in Computer Science, Information Systems, Software Engineering or other related analytical...Read more
The Help Desk Specialist will be working on-site in Bethesda, MD. This role is a 6-month long contract-to-hire. Client is seeking a strong Tier 1 Help Desk Technician to go on-site to their Old Georgetown Rd, Bethesda, MD 20814 location as well as their...Read more
Help Desk SpecialistRyde Technologies, LLCChantilly, VA
Position Overview:We are looking for a Help Desk Specialist to join our team on a new effort supporting our Federal Government Client in Chantilly, VA. The ideal candidate will have knowledge of IT concepts (desktop hardware, desktop software and...Read more
Help Desk Specialist Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local CACI is currently looking for outstanding IT...Read more
gig jobs
Facility Maintenance Technician - Great Pay - Full BenefitsSysco - Front Royal, VA - Facility TechnicianGainesville, VA
SYSCO IS IMMEDIATELY HIRING A Facility Maintenance Technician in Front Royal, VA Pay Based on Experience, Certifications, and Skillsets Industry-Leading Total Rewards Package Advancement Opportunities Within the Facilities Maintenance Career Track Now...Read more
Description Help Desk Specialist Location: Bethesda, MDGRSi, the 2021 Maryland Tech Council Government Contractor of the Year, is experiencing industry-leading growth. We have been recognized by Inc. Magazine as one of the fastest-growing companies in the...Read more
gig jobs
Remote Product Tester - Earn $25-$45/hrAmerican Consumer PanelsManassas, VA
In-Home Usage Tester (Product Tester from home) Part-time Presently we're recruiting Product Testers (from home) in several US cities to expand our private network of In-Home Usage Testers (IHUT) to fulfill upcoming contracts with national and...Read more
Help Desk Specialist Reston VA Responsibilities & Qualifications RESPONSIBILITIES Capture and reporting of IT Service Desk support metrics Installation, configuration, maintenance and troubleshooting for all users of the systems Maintain a web-based...Read more
Help Desk SpecialistJob Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: LocalCACI is currently looking for outstanding IT candidates to...Read more
JOB TITLE: Help Desk Tech II STATUS: Full Time, Exempt CONTRACT: ARL Contract DATE: August 10, 2017 LOCATION: White Sands, NM GROUP: N/A REPORTS TO: REVISION NO: 1 The Help Desk Tech II will provide telephone, online and in-person technical customer...Read more
The Help Desk Specialist is responsible for coordinating the activities of and providing user support for a hotline that provides user support to website users. United States Citizenship is required by our client for this position. All candidates must be...Read more
POSITION SUMMARY The Help Desk Associate is an entry-level position that offers information technology (IT) support services to internal end users while functioning as part of a larger technology department that develops and maintains the organization’s...Read more
Show more jobs
500+ more jobs

Similar jobs

Where applicable, confirmation that you meet customer requirements for facility access which may include proof of vaccination and/or attestation and testing, unless an accommodation has been approved. Secure our Nation, Ignite your Future RESPONSIBILITIES...Read more
SUMMARY: Founded in 2001, Indigo IT is an award winning information technology consulting and services company. We are a trusted services provider to government agencies seeking innovative Cloud, Cybersecurity, Knowledge Management, and Enterprise...Read more
Help Desk SupportJob Number: 21-12544Be at the forefront of innovation. Eclaro is looking for a Help Desk Support for our client in Washington, DC. Eclaro’s client is a prestigious research university. If you’re up to the challenge, then take a chance at...Read more
Vaxcom Services, Inc.www.vaxcom.comVaxcom Services Inc. (an Xator Corporation National Security Solutions Company) is a niche provider of intelligence related support services. We are recognized experts in Intelligence Community with subject matter...Read more
DESCRIPTION:The Help Desk/SupportSpecialist serves as a key member of a small contractor team that providesphone, remote session, email and in-person support to customers on IT relatedissues. KNOWLEDGE, SKILLS, AND ABILITIES:16+ Years of experience in the...Read more
HRSM Help Desk SpecialistProsidianWashington, DC
ProSidian Seeks a HRSM (Human Resources Services Management)Help Desk Specialist to support an engagement for an American scientific agency within the United States Department of Commerce that focuses on the conditions of the oceans, major waterways, and...Read more
Overview Growth requires a strong foundation, and at Buchanan & Edwards,our people are our strength. They are the foundation for building the next generation of innovative IT solutions, revolutionizing the industry, and solving the nation’s most critical...Read more
Help Desk – Application Support Specialist Reston, VA MUST : Interim or active DoD Top Secret clearance is required 6+ years of overall IT / help desk experience Strong remedy ticketing experience Past experience providing applications support via phone...Read more
Position: Help Desk Support Specialist Location: Boulder, CO Education: Associates degree in Computer Information Systems or related field; CompTIA A+ and other related certifications a plus. Clearance: Active DoD Secret Clearance Required Qualifications...Read more
Veteran Firm Seeking Help Desk Support Specialist for Assignment in Rockville, MD My name is Stephen Hrutka and I lead a Veteran-owned consulting firm in Washington, DC focused on strategic sourcing, supply chain, and IT Staffing. We are looking to fill a...Read more