Established in 1979, Inpro specializes in IPC® Door + Wall Protection Systems, JointMaster® Expansion Joint Systems, SignScape® Architectural Signage, Clickeze® Privacy Systems, Endurant® Washroom Systems, and Ascend® Elevator Interiors. Headquartered in Muskego, WI, Inpro is a manufacturer of curtain and track systems, solid surface washroom systems, expansion joint systems, commercial window treatments, elevator interior systems, and architectural signage. It is a participant in the UPS carbon neutral shipping program. Inpro now operates a wholly-owned subsidiary – Inpro India, Pvt. Ltd. – in Mumbai, India, and a sales office in Dubai, UAE. They provide Daycare, Safety, Fitness, Generous Time Off, Growth Opportunities, Recognition/Awards Low Deductible Medical Insurance, and Dental Insurance. Other benefits include 401(k) Retirement Plan - 25% employer match, Flex-Benefit Spending Account, Paid Holidays, Company Events, and Parties. They also support and encourage Sustainability, Community Involvement, and Continuous Improvement. This company has the privilege of receiving the title of Top Workplaces for 11 years in a row.
Zinpro Corporation, the feed industry leader in the manufacturing, research, and marketing of Performance Minerals*, is seeking a highly motivated individual for the position of Help Desk Support Specialist. Document and respond to requests for technical support on company hardware and software according to help desk service standards
Maintain the integrity of Dell, Apple and other computers and devices through upgrades, support, and new technology
Set up company computers and devices according to defined configuration standards and rollout as new or replacements
Effectively communicate technical information to all levels of employees
Perform additional tasks as assigned by the Technology Infrastructure Manager
In this role, the Help Desk Support Specialist will provide global support for company technology users on a variety of technology support issues.
Qualified applicants should possess: High School Diploma or GED required; Associate's Degree in Computer Science and/or Technology industry certifications preferred
2+ years of customer service experience in a IT help desk or related role
Good working knowledge of current technology
Basic understanding of Ethernet and TCP/IP, DNS and DHCP
Good troubleshooting skills of current Windows and Mac OSX
Working knowledge of help desk software, databases and remote control programs
Good verbal and written communication skills
Ability to troubleshoot and multi-task
Ability to work with extreme attention to detail
Preferred Qualifications: Crashplan, Smartsheet, Adobe, JAMF, Service Now, Remote Desktop or Bomgar experience is a plus
Zinpro Corporation provides individual career growth opportunity and an excellent benefits package.