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Help Desk Support Specialist job

Inpro CorporationEden Prairie, MN
Inpro Corporation jobs

Company

Skills

Company Description

Established in 1979, Inpro specializes in IPC® Door + Wall Protection Systems, JointMaster® Expansion Joint Systems, SignScape® Architectural Signage, Clickeze® Privacy Systems, Endurant® Washroom Systems, and Ascend® Elevator Interiors. Headquartered in Muskego, WI, Inpro is a manufacturer of curtain and track systems, solid surface washroom systems, expansion joint systems, commercial window treatments, elevator interior systems, and architectural signage. It is a participant in the UPS carbon neutral shipping program. Inpro now operates a wholly-owned subsidiary – Inpro India, Pvt. Ltd. – in Mumbai, India, and a sales office in Dubai, UAE. They provide Daycare, Safety, Fitness, Generous Time Off, Growth Opportunities, Recognition/Awards Low Deductible Medical Insurance, and Dental Insurance. Other benefits include 401(k) Retirement Plan - 25% employer match, Flex-Benefit Spending Account, Paid Holidays, Company Events, and Parties. They also support and encourage Sustainability, Community Involvement, and Continuous Improvement. This company has the privilege of receiving the title of Top Workplaces for 11 years in a row.

Job Description

Description

Zinpro Corporation, the feed industry leader in the manufacturing, research, and marketing of Performance Minerals*, is seeking a highly motivated individual for the position of Help Desk Support Specialist.

In this role, the Help Desk Support Specialist will provide global support for company technology users on a variety of technology support issues. 

Essential Duties: 

  • Document and respond to requests for technical support on company hardware and software according to help desk service standards
  • Maintain the integrity of Dell, Apple and other computers and devices through upgrades, support, and new technology
  • Set up company computers and devices according to defined configuration standards and rollout as new or replacements
  • Effectively communicate technical information to all levels of employees
  • Perform additional tasks as assigned by the Technology Infrastructure Manager

  • Qualified applicants should possess: 
  • High School Diploma or GED required; Associate's Degree in Computer Science and/or Technology industry certifications preferred
  • 2+ years of customer service experience in a IT help desk or related role
  • Good working knowledge of current technology
  • Basic understanding of Ethernet and TCP/IP, DNS and DHCP
  • Good troubleshooting skills of current Windows and Mac OSX
  • Working knowledge of help desk software, databases and remote control programs
  • Good verbal and written communication skills 
  • Ability to troubleshoot and multi-task 
  • Ability to work with extreme attention to detail 
  • Preferred Qualifications:
  • Crashplan, Smartsheet, Adobe, JAMF, Service Now, Remote Desktop or Bomgar experience is a plus
  • Zinpro Corporation provides individual career growth opportunity and an excellent benefits package.

    TASKS

    • Answer user inquiries regarding computer software or hardware operation to resolve problems.
    • Oversee the daily performance of computer systems.
    • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
    • SpeakingTalking to others to convey information effectively.

    KNOWLEDGE

    • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
    • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Inpro Corporation

    Type

    Company - Private

    Size

    Medium

    Revenue

    $100M to $500M

    Location

    Multiple locations

    Industry

    Retail
    Manufacturing/Mechanical/Mining
    Construction/Facilities/Trades
    More...

    Founded

    1979

    CEO

    Stephen J Ziegler

    Job Filters

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    Sales Territory ManagerInproWashington, DC
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    Closed Job Filters

    Operations ManagerInpro CorporationCharlotte, NC
    We are currently seeking an Operations Manager for our North Carolina Facility. This position is responsible for managing and leading all functions as assigned by the VP, Manufacturing& CorporateRead more
    Assistant Installer (Miami,FL)Inpro CorporationMiami, FL
    Inpro Corporation, a leading manufacturer of architectural building products, is currently seeking an Assistant Installer for our Inpro Interiors-South Florida division, based in the Southeast FloridaRead more
    Director of Information TechnologyInpro CorporationEden Prairie, MN
    Description Zinpro Corporation, the feed industry leader in the manufacturing, research, and marketing of Performance Minerals*, is seeking a highly motivated individual for the position of DirectorRead more
    Window Treatment InstallerInpro CorporationMuskego, WI
    Inpro Corporation, a leading manufacturer of architectural building products, is currently seeking a Window Treatment Installer for our Inpro Interiors-Midwest division, based in Muskego, WI. DutiesRead more
    Senior Financial AnalystInpro CorporationEden Prairie, MN
    Description Zinpro Corporation, the feed industry leader in the manufacturing, research, and marketing of Performance Minerals*, is seeking a highly motivated individual for the position of SeniorRead more
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