Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Help Desk Technician job

The Judge GroupKern County, CA
The Judge Group jobs

Company

Salary

Skills

Company Description

This project is with a Large Bank (End Client). The Judge Group is based out of Wayne, PA and we have been providing contingent labor to our clients for last 45 years. End client for this project is a large Fortune 500 organization with operations in more than 100 countries and has more than 50,000 employees around the world. For several years, Fortune has named this company as World’s ‘Most Admired Companies to work for'.

Job Description

The Judge Group is currently seeking Help Desk Technicians for a fantastic healthcare company in Bakersfield, CA This job will have the following responsibilities: Under direction, performs as the second level of help desk computer support in resolving hardware and software technical problems and service requests/questions received by telephone and/or electronically by end-users; maintain, track and create reports for calls and electronic requests received; to assist in operating complex enterprise computer systems and their peripheral equipment in processing a variety of data. Provides second level technical support to internal and external customers via the service desk regarding computer hardware or software operation.? Responds to help desk calls, email, or other electronic communication in a prompt and courteous manner; prioritizes multiple help desk calls and requests for service; troubleshoots and identifies problems in a timely manner to achieve customer satisfaction; resolves problems, including user account and password resets; and provides follow-up with users to ensure problem resolution.? Maintains Help desk logs (manually or in a system) of incoming requests for service; generates problem reports for the more difficult jobs; escalates urgent problems to next level of support; refers problem reports to the appropriate staff for follow-up and problem resolution; and informs supervisor of recurring problems. Qualifications & Requirements: High School Diploma, G.E.D. or equivalent and completion of thirty (30) semester or forty-five (45) quarter units from an accredited college or university, including course work in computer science or information systems AND one (1) year of increasingly responsible experience providing user support and problem resolution for enterprise computer systems and peripheral devices such as printers and tapes.? OR Two (2) years of increasingly responsible experience providing user support and problem resolution for enterprise computer systems and peripheral devices such as printers and tapes.? OR An equivalent combination of education, training and experience which provide the knowledge, skills and abilities to perform the described essential functions.? Qualifying experience must have been within the last five (5) years.? ?Valid California Motor Vehicle Driver's License is required.? ?Knowledge of:?help desk support principles; the operation of personal computer hardware and software; enterprise computer system, tape/disk back-ups and associated peripheral equipment; enterprise computer system operation and monitoring; public relations; customer service principles; and documentation, record keeping practices, storage and retrieval. If you would be interested to apply, please send your most updated resume to Jacob at [Click Here to Email Your Resum?]
Estimated annual salary
$39,100
average
Minimum
$32,077
Maximum
$50,243

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

The Judge Group

Type

Company - Private

Size

1001 to 5000 employees

Revenue

$100M to $500M

Location

Wayne, PA

Industry

Business Services

Founded

1970

CEO

Martin E. Judge Jr.

Job Filters

Transportation SupervisorThe Judge GroupMorristown, Tennessee
Job Req # 638666 Industrial Services Company is looking for: POSITION: Transportation Supervisor LOCATION: Morristown TN 37814 (near the Morristown Airport) – SMALL TOWN – 40 MILES OUTSIDE OF KNOXVILLE SALARY: 60-68K + 20-30% Performance Bonus DEGREE...Read more
Warehouse SpecialistThe Judge GroupGolden, Colorado
Our client is currently seeking a Warehouse Specialist The warehouse specialist will assist in transitioning our warehouse inventory from site specific kits to corporately standardized kits into inventory management systems: WebOps and RFID. Warehouse...Read more
Data Analyst - Data WarehouseThe Judge GroupLone Tree, Colorado
Our client is currently seeking 2 Data Warehouse Analysts in Lone Tree, CO. If interested please respond with an updated resume to corozco@judge.com-Charles Orozco Perform physical and/or logical data modeling and analysis. Will develop dashboards to track...Read more
Customer Service SupportThe Judge GroupGroveport, Ohio
Our client is currently seeking a Customer Service Support in Groveport, OH Provide a high level of technical support for internal employees and contractors located in the North America and Europe and India markets. Research, diagnose, resolve or escalate...Read more
Customer Service Representative Basic (1-3 years)The Judge GroupPhiladelphia, Pennsylvania
Our client is currently seeking a Customer Service Representative Basic (1-3 years) The Customer Service Associate will be responsible for the resolution of customer issues related to platform for healthcare and financial transactions. This is a technical...Read more

Closed Job Filters

Accounts Receivable AssociateThe Judge GroupSouthfield, MI
Summary Responsible for day-to-day functions associated with billing, cash application and customer credit and collections activities. Essential Duties and Responsibilities Process production invoicesRead more
Shop Helper/Paint DepartmentThe Judge GroupWashington, DC
SHOP HELPER South Houston manufacturing company seeking Shop Helper to support the paint processing department. Location: Houston, TX 77051 Pay rate: $14 Must be able to move 5S gal drums and lift 55Read more
Deskside Support Tech - New BerlinThe Judge GroupNew Berlin, WI
Deskside Tech Job SummaryThe Desk side Tech - is an Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computingRead more
Our client is currently seeking a Call Center Customer Service Inbound I/Outbound in the area of Rockville, MD . This job will have the following responsibilities: This position will conduct outboundRead more
Medical AssistantThe Judge GroupManalapan Township, NJ
Judge Healthcare is currently seeking multiple Medical Assistants for various locations throughout North, Central, and South New Jersey. Medical Assistants are responsible for appropriately andRead more
Similar jobs in the area
Support Engineer (Level II)Dillon Kane GroupUnited States
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Prepare accurate and timely reports.Read more
Xerox Printer TechnicianBarrister Global Services Network Inc.Bakersfield
... help desk team members and to supervisor. · Provide support to senior team members when completing complex repairs or installations. · Maintain familiarity with customer's equipment and network to ...Read more
Field TechnicianPitt Bull Secure TechnologiesUnited States
Staffs a centralized help desk to facilitate exchange of information and advice; Installs, maintains, troubleshoots and upgrades computer hardware, software,…Read more
Sr IT Solutions Desk ManagerDallas/Fort Worth International AirportUnited States
Under general direction of the Vice President Information Technology Services, the Senior IT Solutions Desk Manager will direct and coordinate all daily…Read more
Customer Success SpecialistDillon Kane GroupUnited States
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Prepare accurate and timely reports.Read more
Pharmacist - StaffCVS HealthBakersfield, CA
For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. As a Staff Pharmacist, you have a critical role at…Read more
Pharmacist - FloaterCVS HealthBakersfield, CA
For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. As a Staff Pharmacist, you have a critical role at…Read more