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Help Desk Technician job

The Judge GroupKern County, CA
The Judge Group jobs

Company

Salary

Skills

Company Description

This project is with a Large Bank (End Client). The Judge Group is based out of Wayne, PA and we have been providing contingent labor to our clients for last 45 years. End client for this project is a large Fortune 500 organization with operations in more than 100 countries and has more than 50,000 employees around the world. For several years, Fortune has named this company as World’s ‘Most Admired Companies to work for'.

Job Description

The Judge Group is currently seeking Help Desk Technicians for a fantastic healthcare company in Bakersfield, CA This job will have the following responsibilities: Under direction, performs as the second level of help desk computer support in resolving hardware and software technical problems and service requests/questions received by telephone and/or electronically by end-users; maintain, track and create reports for calls and electronic requests received; to assist in operating complex enterprise computer systems and their peripheral equipment in processing a variety of data. Provides second level technical support to internal and external customers via the service desk regarding computer hardware or software operation.? Responds to help desk calls, email, or other electronic communication in a prompt and courteous manner; prioritizes multiple help desk calls and requests for service; troubleshoots and identifies problems in a timely manner to achieve customer satisfaction; resolves problems, including user account and password resets; and provides follow-up with users to ensure problem resolution.? Maintains Help desk logs (manually or in a system) of incoming requests for service; generates problem reports for the more difficult jobs; escalates urgent problems to next level of support; refers problem reports to the appropriate staff for follow-up and problem resolution; and informs supervisor of recurring problems. Qualifications & Requirements: High School Diploma, G.E.D. or equivalent and completion of thirty (30) semester or forty-five (45) quarter units from an accredited college or university, including course work in computer science or information systems AND one (1) year of increasingly responsible experience providing user support and problem resolution for enterprise computer systems and peripheral devices such as printers and tapes.? OR Two (2) years of increasingly responsible experience providing user support and problem resolution for enterprise computer systems and peripheral devices such as printers and tapes.? OR An equivalent combination of education, training and experience which provide the knowledge, skills and abilities to perform the described essential functions.? Qualifying experience must have been within the last five (5) years.? ?Valid California Motor Vehicle Driver's License is required.? ?Knowledge of:?help desk support principles; the operation of personal computer hardware and software; enterprise computer system, tape/disk back-ups and associated peripheral equipment; enterprise computer system operation and monitoring; public relations; customer service principles; and documentation, record keeping practices, storage and retrieval. If you would be interested to apply, please send your most updated resume to Jacob at [Click Here to Email Your Resum?]
Estimated annual salary
$39,100
average
Minimum
$32,077
Maximum
$50,243

TASKS

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

The Judge Group

Type

Company - Private

Size

1001 to 5000 employees

Revenue

$100M to $500M

Location

Wayne, PA

Industry

Business Services

Founded

1970

CEO

Martin E. Judge Jr.

Job Filters

Mid Level Technical Recruiter (Remote)The Judge GroupKANSAS CITY, MO
Mid-Level Technical Recruiter ( Remote) The Judge Group – A Global Provider of Staffing and Consulting Service Are you a hard-working, charismatic professional looking for an opportunity to join one of the industry’s fastest growing and most respected...Read more
Vice President, Enterprise AccountsThe Judge GroupArlington, VA
Vice President, Enterprise Accounts, Financial Services/Banking – Judge Technology Solutions The Judge Group, ranked the 12th largest IT staffing firm in the United States, is seeking a Vice President, Enterprise Accounts to help us further develop and...Read more
Technical RecruiterThe Judge GroupBoston, MA
Technical Recruiter The Judge Group – A Global Provider of Staffing and Consulting Services Are you a hard-working, charismatic professional looking for an opportunity to join one of the industry’s fastest growing and most respected staffing firms? Due to...Read more
Sr. National Account ManagerThe Judge GroupMatawan, NJ
Sr. Account Manager – Judge Technology Solutions JOB DESCRIPTION Judge Technology Solutions - A Global Provider of Technology and Consulting and Staffing Solutions The Judge Group is looking for experienced, competitive, and self-motivated Sr. Account...Read more
Sr. Account Executive-Enterprise AccountsThe Judge GroupMinneapolis, MN
Sr. Account Executive, Enterprise Accounts, Financial Services/Banking – Judge Technology Solutions The Judge Group, ranked the 12th largest IT staffing firm in the United States, is seeking a Sr. Account Executive, Enterprise Accounts to help us further...Read more

Closed Job Filters

Quality Assurance SpecialistThe Judge GroupBayonne, NJ
Our client is currently seeking a Quality Assurance Specialist to join their team! This candidate will assist in developing and maintaining various programs, databases and specifications aimed atRead more
Sr. Accounting and Government Compliance ManagerThe Judge GroupVentura County, CA
Our client is currently seeking a Sr. Accounting and Government Compliance Manager who will play a key role in the accounting functions, internal control processes, government compliance andRead more
Facilities Maintenance ManagerThe Judge GroupPolk County, FL
The Judge Group is working with a Client in search of a Facilities Maintenance Manager. Qualified candidates with a strong background and understanding in maintaining conveyor systems as well as aRead more
IT Application Support SpecialistThe Judge GroupWorcester County, MA
On behalf of our client, a leading global manufacturing company, The Judge Group is seeking an IT Application Support Specialist. In this role you will be the main point of contact for inquiries andRead more
SAFe Scaled Agile Coach - Lone TreeThe Judge GroupLone Tree, CO
Location: Lone Tree, CO Description: Our client is currently seeking a SAFe Scaled Agile Coach Summary: Responsible for working with Agile Scrum teams to provide guidance on applying Agile principlesRead more
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