This project is with a Large Bank (End Client). The Judge Group is based out of Wayne, PA and we have been providing contingent labor to our clients for last 45 years. End client for this project is a large Fortune 500 organization with operations in more than 100 countries and has more than 50,000 employees around the world. For several years, Fortune has named this company as World’s ‘Most Admired Companies to work for'.
The Judge Group is currently seeking Help Desk Technicians for a fantastic healthcare company in Bakersfield, CA This job will have the following responsibilities: Under direction, performs as the second level of help desk computer support in resolving hardware and software technical problems and service requests/questions received by telephone and/or electronically by end-users; maintain, track and create reports for calls and electronic requests received; to assist in operating complex enterprise computer systems and their peripheral equipment in processing a variety of data. Provides second level technical support to internal and external customers via the service desk regarding computer hardware or software operation.? Responds to help desk calls, email, or other electronic communication in a prompt and courteous manner; prioritizes multiple help desk calls and requests for service; troubleshoots and identifies problems in a timely manner to achieve customer satisfaction; resolves problems, including user account and password resets; and provides follow-up with users to ensure problem resolution.? Maintains Help desk logs (manually or in a system) of incoming requests for service; generates problem reports for the more difficult jobs; escalates urgent problems to next level of support; refers problem reports to the appropriate staff for follow-up and problem resolution; and informs supervisor of recurring problems. Qualifications & Requirements: High School Diploma, G.E.D. or equivalent and completion of thirty (30) semester or forty-five (45) quarter units from an accredited college or university, including course work in computer science or information systems AND one (1) year of increasingly responsible experience providing user support and problem resolution for enterprise computer systems and peripheral devices such as printers and tapes.? OR Two (2) years of increasingly responsible experience providing user support and problem resolution for enterprise computer systems and peripheral devices such as printers and tapes.? OR An equivalent combination of education, training and experience which provide the knowledge, skills and abilities to perform the described essential functions.? Qualifying experience must have been within the last five (5) years.? ?Valid California Motor Vehicle Driver's License is required.? ?Knowledge of:?help desk support principles; the operation of personal computer hardware and software; enterprise computer system, tape/disk back-ups and associated peripheral equipment; enterprise computer system operation and monitoring; public relations; customer service principles; and documentation, record keeping practices, storage and retrieval. If you would be interested to apply, please send your most updated resume to Jacob at [Click Here to Email Your Resum?]
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