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Helpdesk Analyst job

Vaco TechnologyUniversity Of Richmond, VA



Company Description

Vaco Technology is a talent acquisition company, in the areas of expertise of Technology, Accounting & Finance, Healthcare IT, Financial Services, Executive & Board Search, Risk Solutions, Cybersecurity, Supply Chain & Logistics and HR, Administration & Operations. In more than 40 locations across the globe with more than 1,250 employees they provide business consulting services, permanent placement, executive search, and strategic staffing & recruiting in all kinds of different industries. Vaco's leadership team is a team of Big4 veterans who established a recruitment team of senior-level professionals who understand the industries and the individuals that they connect. In case you land a consultant job at Vaco, you will enjoy an environment where performance is recognized and rewarded; while you have access to benefits and perks such as vacation pay, holiday pay, 401(k) plan, referral bonuses, insurances, and healthcare plan.

Job Description


  • Experience providing technical support to non-technical members of the organization
  • Working knowledge of office automation products.
  • Working knowledge in computer system, mobile devices and other tech products.
  • Experience Providing Excellent Customer Service.
  • Minimum 1 year in which job exposure or training was centered on Help Desk Support
Technical Skills:
  • Windows Operating system 7/10
  • Basic computer concepts, e.g. network connection, web application, browser, etc.
  • Experience working with ticketing systems
  • Installing software.
  • Run Windows operating system utilities.
  • Upgrading OS/systems/Applications
  • Connect and Disconnect Hardware.
  • Troubleshoot general Helpdesk support issues.
Job Requirements:
Windows, Ticketing systems, MS Office


  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Vaco Technology


Company - Private




Multiple locations


Employment Services Companies

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