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Helpdesk Support job

Forbes Technical Consulting jobs




Job Description

Helpdesk Support Analyst
Northern Chicago suburb
3-month contract
Contact Mary @ mnugent@forbestc.com


  • Provide first level phone, email and onsite support to local and remote company employees on hardware and software issues. The ability to communicate with and assist individuals with varying levels of computer expertise.
  • Provide application support solutions on industry standard applications (MS Office, Antivirus, etc) and company specific software, such as Metrix and Pivotal.
  • The ability to install and document new application software, hot fixes and patches. Ability to setup standard desktop images.
  • Ability to comprehend, configure and correct company client desktop environment (Windows XP & 7, MS Office, HP). The ability to diagnose, configure, and correct Windows XP & 7 OS issues.
  • Understand the relationships in a Windows Client/Server, LAN/WAN based environment
  • Coordinate and provide instructional support for third party solutions or contractors at remote locations.
  • Provide technical support to on-site labs, i.e. wiring Assay lab, ordering, installing, and configuring lab computers. Troubleshooting lab connectivity problems
  • Ensure network availability and security at SCA, SIA, and SLA.
  • Manage ISO Shipping / Receiving Process
  • Other duties and special projects as may be assigned

Required Education and Certifications:

Associate degree required (or work-related experience).

MCSA preferred


Mary Nugent

Recruiting Consultant

Forbes Technical Consulting


- provided by Dice
Estimated annual salary


  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Forbes Technical Consulting


Company - Private




$5M to $10M


Multiple locations


Employment Services Companies




Rory Nugent

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