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Home Advisor Assistant Manager job

Nationstar MortgageLewisville, TX
Nationstar Mortgage jobs




Company Description

Nationstar Mortgage (NM) is a perceived innovator in the home loan industry with over twenty years of involvement, and its leader image, Mr. Cooper, is the biggest non-bank contract servicer in the country. Nationstar Mortgage serves clients at each place of the home advance excursion, with an emphasis on conveying an assortment of adjusting and loaning items and advances to make the home credit measure seriously fulfilling and less troubling. Through its brands, Nationstar is devoted to increasing the expectation of administration borrowers which they can anticipate from a home advance bank and servicer. Nationstar Mortgage is possessed by Mr. Cooper Group Inc. (NASDAQ: COOP). At Mr. Cooper, they trust in keeping the fantasy of homeownership alive. Therefore, they employ trusted and experienced experts to deal with client's issues, and the company pays them off a good salary package.

Job Description

Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

What’s the Home Advisor Team?

Your team- The Home Advisor is a new program pushing the boundaries of the mortgage industry and challenging the way our company thinks and behaves. This team bridges both Originations and Servicing in pursuit of finding new ways to build deeper relationships with our customers by truly understanding their needs, providing exceptional service, and connecting relevant product solutions to deliver additional benefit to our customers.

Role Overview: Service & Sales.

This role is responsible to foster innovation and team success by diligently and empathetically coaching Home Advisors who are servicing select customers and originating mortgage products through educational, needs-based selling across a range of products.

Team Learning & Culture: This role makes Mr. Cooper more customer-centric by innovating from the front lines. Team members will continually iterate to improve our processes and quality, while strengthening our understanding of customers to build deeper relationships. Team members share knowledge, raise ideas and support peers.

A day in the life…

No day will be the same, but some key responsibilities include:

  • Non-producing; Works one-on-one with Home Advisors day in and day out to make them more successful in building customer relationships and pivoting to an educational, needs based sale
  • Individual on-call and post-call coaching for Home Advisors; manage coaching database; maintain set standard of coaching effectiveness
  • Identify skill gaps and opportunities for training; execute learning and development programs in collaboration with the Cooper Coach; report insights to leadership
  • Inform management’s evaluation of team member performance
  • Reviews customer feedback and identifies opportunities for improvement, socializes findings with team members and leadership
  • Facilitates employee feedback processes
  • Collaborates with team members and other assistant managers to leverage their education on the Design Thinking process (on-the-ground observation, synthesis of insights, ideation, and testing) to identify emerging opportunities for innovation; shares insights with leadership
  • Gathers and synthesizes employee performance and workplace satisfaction insights to inform recruiting, training, ongoing learning and development programs. Captures voice of team members
  • Onboarding and ramping new hires; with support from dedicated Cooper Coach during initial transition.
  • What’s in it for me?

    A lot , in our opinion. We hope you’re excited as we are…

  • Opportunity to help shape and build a core business unit from the ground up
  • Career growth opportunity – this is a chance to build a new design thinking skill set with ongoing professional development, coaching, on-the-job learning, mentoring, management career path
  • Competitive salary and bonus opportunity
  • Reward and recognition program for leaders 

    These are the experiences you’ve had that will position you for success on our team.

  • Demonstrated growth in a past role that challenged you to learn new behaviors and/or acquire new skills
  • More than two years of professional experience in mortgage originations
  • Licensed or commitment to obtaining NMLS license (**Mr. Cooper provides paid training time and exam costs)
  • Foundational professional skills: organizational skills and attention to details, technical proficiency (MS Office, general software + tech skill), proficient with numbers and calculations
  • Experience working with teams in a fast-paced environment
  • Behavioral coaching and mentoring
  • College/University degree or relevant mortgage experience is required.
  • Ability to pass a background check, credit check, and drug screening
  • Estimated annual salary


    • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
    • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
    • Direct administrative activities directly related to making products or providing services.
    • Prepare staff work schedules and assign specific duties.


    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
    • SpeakingTalking to others to convey information effectively.


    • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
    • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Economics and AccountingKnowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
    • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    Nationstar Mortgage


    Company - Public




    $2B to $5B


    Multiple locations


    Credit Intermediation Companies



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