Job

Company

Description

Salary

Skills

Benefits

Job Description

Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality!

Why join our Housekeeping team?

$15.50/hour starting pay!
Outstanding medical, dental, and vision benefits coverage!
Fun wellness program with annual bonus of up to $600!
401K retirement plan with employer matching program!
Hilton brand hotel discounts for you, your family, and your friends!
YMCA membership monthly discount!
Vacation, sick leave, and paid holidays!
Friendly and supportive work environments!
Incredible employee learning and growth opportunities!
Exciting employee events and activities!

If you could describe yourself in two words, they would be organized and energized! You enjoy things to be neat and tidy and can work with a team to accomplish any degree of clean. Can you picture yourself at Biltmore Farms as a Porter/Houseperson? We can!

As a Houseperson, you will

Work side-by-side our Housekeeping team to ensure a clean and tidy facility
Handle guest clean concerns and respond for resolution
Be responsible for cleaning corridors, guest areas, parking lots and service areas
Coordinate with our maintenance team for repairs
Stock supplies
Assist Housekeepers and the Front Desk in guest requests and deliveries
Clean and tidy our restrooms

Essential Elements

The cleanliness of our facilities of the utmost importance at our hotels. It takes a team of dedicated individuals to accomplish this every day, and as the Porter/Houseperson, you are a huge part of our clean team. Successful candidates must be strong team players. At least one year of experience in hotel housekeeping a plus.

Minimum Requirements:

High School diploma or equivalent is required. Should have knowledge of hotel housekeeping and general cleaning techniques.

Physical:

Must be capable of lifting up to 35 pounds. Must be capable of constant walking, lifting, bending, pushing, and pulling. Must be able to work with cleaning products and solvents regularly.

Post Offer / Pre-Employment:

For the on-going safety and well-being of our employees and guests, Biltmore Farms' on-boarding process includes a criminal history disclosure and screening process for employees selected for employment. This process begins after an offer of employment is extended in writing. Final decisions on employment will be treated in accordance with federal-, state-, and local laws and guidance and determinations will be made on a case-by-case basis prior to adverse action. Biltmore Farms is dedicated to matching candidates with a criminal history to a position where they can be successful.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. Click here for more information.

AVISO: La Ley Federal le exige a todos los empleadores que verifiquen la identidad y elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos. Haga clic aqu para obtener mas informacion.

This job was posted on Sat May 20 2023 and expired on Sun Jun 04 2023.

Tasks

Provide towels and sheets to clients in public baths, steam rooms, and restrooms.

Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.

Check supplies to ensure adequate availability, and order new supplies when necessary.

Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.

Clean facilities such as floors or locker rooms.

Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.

Refer guest problems or complaints to supervisors.

Maintain a lost-and-found collection.

Clean and polish footwear, using brushes, sponges, cleaning fluid, polishes, waxes, liquid or sole dressing, and daubers.

Activate emergency action plans and administer first aid, as necessary.

Procure beverages, food, and other items as requested.

Collect soiled linen or clothing for laundering.

Store personal possessions for patrons, issue claim checks for articles stored, and return articles on receipt of checks.

Operate washing machines and dryers to clean soiled apparel and towels.

Maintain inventories of clothing or uniforms, accessories, equipment, or linens.

Attend to needs of athletic teams in clubhouses.

Provide assistance to patrons by performing duties such as opening doors or carrying bags.

Operate controls that regulate temperatures or room environments.

Issue gym clothes, uniforms, towels, athletic equipment, and special athletic apparel.

Provide or arrange for services such as clothes pressing, cleaning, or repair.

Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.

Stencil identifying information on equipment.

Set up various apparatus or athletic equipment.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Service Orientation - Actively looking for ways to help people.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Find out how you match this company

Biltmore Farms, LLC

Real Estate Firms & Real Estate Agencies & Brokerages Firms

3.5

2 ratings

3.5

Salary & Benefits

4.5

Professional growth

3.5

Work-Life balance

Recognition & Support

Culture and Values

Summary

At Biltmore Farms we are continuing George Vanderbilt's legacy of hospitality and community enrichment here in Asheville, North Carolina. At Biltmore Farms, we seek to exceed our external and internal guests' expectations, which begins with building a team that thrives on providing exceptional service.

Company - Public

Small

$10M to $25M

Asheville, NC, 28801, and others

Real Estate Firms, Real Estate Agencies & Brokerages Firms

1897

Jack F.A.V. Cecil

Company Details

More jobs at this company

Houseperson Interview Questions & Answers

How do you prioritize your tasks in a fast-paced environment?

Answer

I prioritize my tasks by assessing their urgency and importance, and then creating a to-do list to stay organized and focused.

Can you describe a time when you had to handle a difficult customer? How did you handle the situation?

How do you ensure cleanliness and tidiness in the areas you are responsible for?

About the Houseperson role

Entertainment Attendants Houseperson

In the role of Houseperson, her primary responsibility is to provide hospitality services at the workplaces. We are accountable for maintaining the cleanliness of the houses that we have been appointed for. We clean the rooms and maintain a peaceful environment. We clean the entire floors of the houses by using vacuum cleaners and mopping them. Functioning as Housepersons, we are accountable for sanitizing the restrooms to ensure the provision of a germs free environment to the guests. We fulfil the needs of guests by providing them with their required facilities and solving out their queries.

Core tasks: