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Job Description

Description

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as an Overnight Houseperson.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you!

Job Responsibilities

As an Overnight Houseperson, you will be responsible for the overall cleanliness of the hotel public areas, efficient and timely delivery of guestroom supplies, provide transportation and other assistance to guests. Your specific duties in this role will include:• General clean assigned areas including the lobby, rest rooms, offices, corridors, banquet areas, elevators, stairways, entranceways, pool facilities, exercise room, associate break areas and outside areas. • Collect soiled linens from housekeeping carts and transport to laundry for sorting.• Deliver linen, terry and other guest room supplies to housekeepers.• Assist in the delivery and set-up of cots, cribs and other guest related supplies.• Collect trash from housekeeping carts and transport trash and waste to disposal area.• Check all fixtures, equipment, and facility conditions (lights, toilets, water temperature, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.• Maintain housekeeping storage closets in proper supply level, organization and cleanliness.• Assist in stripping of guest room beds as needed.• Ensure hotel amenities and supplies are placed appropriately throughout the hotel such as pool towels, vases, paper supplies, note pads, pens.• Perform special deep cleaning tasks as assigned.• Move furniture, hang and remove drapes, and roll carpets as needed.• Assist with snow removal including brushing off cars, shoveling and salting walkways as necessary.• Replace light bulbs as needed.• Provide safe transportation to all guests using the hotel's shuttle vehicles.

Job Requirements

We are looking for a self-motivated Overnight Houseperson with a strong work ethic and a drive to exceed expectations. Specific qualifications for the role include:

• 1 to 3 months related experience or training in housekeeping• Solid organizational, time-management and prioritization skills

Benefits

As an Overnight Houseperson with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Competitive pay• Comprehensive benefit packages for full-time positions• Hotel room discounts at our locations around the globe• Discounts on food and beverages• Professional development and advancement opportunities

**This position requires a valid drivers licenses

This job was posted on Fri Feb 16 2024 and expired on Tue Feb 20 2024.

Tasks

Provide towels and sheets to clients in public baths, steam rooms, and restrooms.

Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.

Check supplies to ensure adequate availability, and order new supplies when necessary.

Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.

Clean facilities such as floors or locker rooms.

Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.

Refer guest problems or complaints to supervisors.

Maintain a lost-and-found collection.

Clean and polish footwear, using brushes, sponges, cleaning fluid, polishes, waxes, liquid or sole dressing, and daubers.

Activate emergency action plans and administer first aid, as necessary.

Procure beverages, food, and other items as requested.

Collect soiled linen or clothing for laundering.

Store personal possessions for patrons, issue claim checks for articles stored, and return articles on receipt of checks.

Operate washing machines and dryers to clean soiled apparel and towels.

Maintain inventories of clothing or uniforms, accessories, equipment, or linens.

Attend to needs of athletic teams in clubhouses.

Provide assistance to patrons by performing duties such as opening doors or carrying bags.

Operate controls that regulate temperatures or room environments.

Issue gym clothes, uniforms, towels, athletic equipment, and special athletic apparel.

Provide or arrange for services such as clothes pressing, cleaning, or repair.

Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.

Stencil identifying information on equipment.

Set up various apparatus or athletic equipment.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Service Orientation - Actively looking for ways to help people.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Find out how you match this company

DelMonte Hotel Group

Traveler Accommodation Companies

3 ratings

2.7

Salary & Benefits

Professional growth

2.7

Work-Life balance

2.7

Recognition & Support

Culture and Values

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Summary

DelMonte Hotel Group develops, acquires, and manages a portfolio of exceptional properties offering an unparalleled experience to its guests and to benefit all associates, financial backers, stakeholders, guests, investors, lenders, vendors, owners, loan specialists, & the networks where they live and work. With more than 45 years of cordiality experience, the DelMonte Hotel Group has a demonstrated history of building quality resources and increasing returns without compromising on customer's priorities. DHG possesses and works across a multi-brand stage including Marriott and Hilton. With an award-winning Spa remembered for the portfolio, DHG keeps on being a pioneer in the accommodation business and surpasses assumptions in the café business with the rehash of Erie Grill and the launch of Grappa. Their active employees are offered a handsome salary and various benefits such as Hotel & food-beverage discounts, Clinical, Dental, and Vision Benefits, a 401 (k) Plan, etc.

Company - Public

Medium

Cleveland, OH, 44114, and others

Traveler Accommodation Companies

1953

Company Details

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Houseperson Interview Questions & Answers

How do you prioritize your tasks in a fast-paced environment?

Answer

I prioritize my tasks by assessing their urgency and importance, and then creating a to-do list to stay organized and focused.

Can you describe a time when you had to handle a difficult customer? How did you handle the situation?

How do you ensure cleanliness and tidiness in the areas you are responsible for?

About the Houseperson role

Entertainment Attendants Houseperson

In the role of Houseperson, her primary responsibility is to provide hospitality services at the workplaces. We are accountable for maintaining the cleanliness of the houses that we have been appointed for. We clean the rooms and maintain a peaceful environment. We clean the entire floors of the houses by using vacuum cleaners and mopping them. Functioning as Housepersons, we are accountable for sanitizing the restrooms to ensure the provision of a germs free environment to the guests. We fulfil the needs of guests by providing them with their required facilities and solving out their queries.

Core tasks: