Houseperson job

Excel Hotel Group

Carlsbad, CA

Job

Company

Description

Salary

Skills

Benefits

Job Description

Job SummaryThe Housekeeping Houseperson (day or night shift) is responsible for cleaning and maintaining various public areas inside the hotel and outside of the hotel, delivering amenities and requested items to guests, cleaning guest rooms when specially requested by guests, helping with laundry, monitoring indoor corridors of hotel, monitoring outside premises, and to verbally warn guests if there are any complaints (ie: noise complaints, etc).
Responsibilities

Approaches all encounters with guests and employees in a friendly, service-oriented manner.
Complies with company, hotel, and brand standards which encourage a safe and efficient hotel operation.
Completes all stocking and organizational duties, including but not limited to, stocking guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
Carries a communication device (pager, radio, etc.) and responds to all calls.
Delivers guest requests i.e. extra towels, amenities, etc. to guests in guest rooms.
Removes any trash and/or debris from corridors, public areas, parking lot, pool area, etc.
Keeps all rooms, closets, hallways, and public areas and clean, neat and vacuumed; including pool area and public restrooms.

Qualifications

1-2 years related work experience
Ability to stand and walk for 8 hours in a day. Ability to lift push pull up to 50lbs,
Must be able to follow verbal directions, and complete assigned tasks on schedule.

Benefits/Perks

Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
We offer an excellent travel discount program.
Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company

Compensation: $16.75 - $17.50 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

This position is open. This job was posted on Fri Sep 08 2023 and expires on Sun Oct 08 2023.

Tasks

Provide towels and sheets to clients in public baths, steam rooms, and restrooms.

Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.

Check supplies to ensure adequate availability, and order new supplies when necessary.

Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.

Clean facilities such as floors or locker rooms.

Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.

Refer guest problems or complaints to supervisors.

Maintain a lost-and-found collection.

Clean and polish footwear, using brushes, sponges, cleaning fluid, polishes, waxes, liquid or sole dressing, and daubers.

Activate emergency action plans and administer first aid, as necessary.

Procure beverages, food, and other items as requested.

Collect soiled linen or clothing for laundering.

Store personal possessions for patrons, issue claim checks for articles stored, and return articles on receipt of checks.

Operate washing machines and dryers to clean soiled apparel and towels.

Maintain inventories of clothing or uniforms, accessories, equipment, or linens.

Attend to needs of athletic teams in clubhouses.

Provide assistance to patrons by performing duties such as opening doors or carrying bags.

Operate controls that regulate temperatures or room environments.

Issue gym clothes, uniforms, towels, athletic equipment, and special athletic apparel.

Provide or arrange for services such as clothes pressing, cleaning, or repair.

Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.

Stencil identifying information on equipment.

Set up various apparatus or athletic equipment.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Service Orientation - Actively looking for ways to help people.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Excel Hotel Group

Traveler Accommodation Companies

Summary

We are a fast growing; privately held hotel management company based in San Diego, CA with 21 select service properties in California with 4 additional hotels under construction. We offer a wide variety of quality select-service hotels under various brands including Marriott, Hilton, IHG, Best Western, Wyndham branded hotels.

Company - Private

Medium

$100M to $500M

Carlsbad, CA, 92008, and others

Traveler Accommodation Companies

2006

Company Details

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