Job Description

Come Join Our Team!

Currently, we are looking for a top-performing Hotel Houseperson.

Springhill Suites Baldwin Center is looking for a Houseperson with excellent people skills who is motivated and attentive to provide our guests with a memorable experience at our hotel. We need a multi-talented individual who can perform a variety of tasks. The Hotel Houseperson's responsibilities include keeping hotel public areas clean, such as hallways, meeting rooms, and lobbies. The Hotel Houseperson will also make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, and bedding and complete any special projects as directed by housekeeping managers. The ideal Hotel Houseperson has one or more years of experience in a houseperson or housekeeping role and a strong commitment to excellent customer service. If this sounds like an exciting opportunity, please apply now!

We are an all-suite hotel with close proximity to Downtown Cincinnati and the Banks. Paul Brown, Great American Ballpark, and TQL Stadium are minutes from the property.

Come Check Us Out:
https://www.marriott.com/en-us/hotels/cvgdt-springhill-suites-cincinnati-midtown/overview/

What is in it for YOU?

All Associates:

WORK TODAY AND GET PAID TODAY Access your pay as you’ve earned it! No cost to you!
Vacation/ Personal days and holiday pay
Access Perks
- Discounts on Travel, Hotels, Food, Entertainment, Shopping, and more!
Brand Travel Discounts for Travel and Food & Beverage
Online Training Courses
Referral Program and Bonus
Direct Deposit
Employee Assistance Program
Associate of the Month/Associate of the Year/Service Awards

Full-Time Associates:

Medical, Dental, Vision
Free Basic Life and basic Accidental Insurance
Voluntary Life Insurance Products for Self, Spouse, and Dependents
Day Care Flex Spending account
Flexible Health Care Spending Account
Wellness Program- For those who have Medical on our Anthem plan
401K with a Company match!
Jury Duty Leave
Bereavement Leave

Some Key Areas of Responsibility include:

Maintain the cleanliness of the guest rooms and hallways, as well as the lobby and other workspaces
Deliver requested amenities, such as rollaway beds, cribs, blankets, etc., to guest rooms
Check all allocated floors at the start of each shift and during the day to collect garbage, soiled linen, and other items as directed by management
Ensure the highest level of customer service by anticipating and responding quickly to visitors’ requests
Restock linen supply on each floor by transporting clean linen to the housekeeping storage facilities

Requirements:

High school diploma, GED, or equivalent
At least one year of experience as a houseperson or housekeeper preferred
Proven customer service experience with a strong guest-focused mentality
Strong knowledge of cleaning techniques and products
Hard worker with solid time management, organizational, and communication skills
Applicants must be able to work weekends & holidays.

As a Company, we believe the true success of our operation rests with the associates who bring life to the brick-and-mortar. A great hotel or club is created by great people who perform their jobs to the best of their ability and are always friendly and helpful to the guests. Our associates’ attitude is the mark that sets us apart from other management companies. As the property becomes known for its quality of service and the attitude of its associates, the opportunity for growth and security on the personal level is enhanced. A quality operation begets quality people, and this combination, in turn, yields satisfied guests.

With our commitment to an inclusive workplace, Commonwealth Hotels is an equal-opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate our associates’ unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

EOE/Drug-Free Workplace.

This job was posted on Sat Dec 02 2023 and expired on Sun Dec 17 2023.

Minimum $31K /yr

$34K /yr Average

Maximum $37K /yr

Tasks

Provide towels and sheets to clients in public baths, steam rooms, and restrooms.

Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.

Check supplies to ensure adequate availability, and order new supplies when necessary.

Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.

Clean facilities such as floors or locker rooms.

Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.

Refer guest problems or complaints to supervisors.

Maintain a lost-and-found collection.

Clean and polish footwear, using brushes, sponges, cleaning fluid, polishes, waxes, liquid or sole dressing, and daubers.

Activate emergency action plans and administer first aid, as necessary.

Procure beverages, food, and other items as requested.

Collect soiled linen or clothing for laundering.

Store personal possessions for patrons, issue claim checks for articles stored, and return articles on receipt of checks.

Operate washing machines and dryers to clean soiled apparel and towels.

Maintain inventories of clothing or uniforms, accessories, equipment, or linens.

Attend to needs of athletic teams in clubhouses.

Provide assistance to patrons by performing duties such as opening doors or carrying bags.

Operate controls that regulate temperatures or room environments.

Issue gym clothes, uniforms, towels, athletic equipment, and special athletic apparel.

Provide or arrange for services such as clothes pressing, cleaning, or repair.

Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.

Stencil identifying information on equipment.

Set up various apparatus or athletic equipment.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Service Orientation - Actively looking for ways to help people.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.