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HR - Business Infrastructure Manager job

Hertfordshire County Council jobs





Job Description

Contract: Permanent

Hertfordshire Music Service is the lead partner for the Hertfordshire Music Hub and operates as a trading business with a turnover of £9.5 million within the County Council’s Children’s Services division. It is the largest Music Service in the UK and provides peripatetic tuition in most Hertfordshire schools and operates 12 Music Centres around the county.

We are seeking an HR and Business Infrastructure Officer to provide advice and guidance on complex HR and business infrastructure related matters in respect to Hertfordshire Music Service, ensuring provision of best practice advice to assist with the development of the service. You will ensure the drive for income and efficiency is sustained and that best practice and efficient business practices and policies are embedded. You will plan and implement evidence based interventions that are informed by strategic HR and Business data analysis and that these analyses are also informed by a combination of industry knowledge, tools, and technology to improve business practice and the customer journey.

The postholder will work closely with the Head of Organisation and Sustainability, the Music Service Business Manager and Transformation Programme Manager.

As part of the application you are asked to address the questions on the Job Outline through a full supporting statement outlining how you meet each bullet point within the person specification..

Closing Date: 8th November 2018
Interview Date: 15th November 2018

For an informal discussion and more information please contact: Catherine Tallis – Head of Organisation and Sustainability on 01992 555971

Application Information

To apply: Please follow the 'Apply for Job' button at the bottom of the screen.

As part of the application you will be prompted to provide a supporting statement which is your opportunity to evidence how your skills, knowledge and experience match what we are looking for based on the PERSON SPECIFICATION area of the attached Job Outline. If you do not supply a supporting statement, your application may be rejected.

For Candidate Guidance on How to Apply: Click Here

PLEASE NOTE: All questions marked with a (red) * are mandatory question and must be answered – you will not be able to submit your application until all mandatory questions have been answered.

English Fluency:
Please Note:
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

Estimated annual salary


  • Interpret and explain human resources policies, procedures, laws, standards, or regulations.
  • Hire employees and process hiring-related paperwork.
  • Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
  • Prepare or maintain employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Tuition Assistance

Hertfordshire County Council






Hertford, England (UK)


Government/Civil Service/Military




John Wood

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