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HR Services Representative 2 job

ChenMedMiami, FL
ChenMed jobs

Company

Salary

Skills

Benefits

Company Description

ChenMed is a medical center based in Florida, United States. The medical center is dedicated to providing value-centered quality healthcare for seniors. The organization aims to become leading American care providing medical center. ChenMed aims to provide superior and affordable care for the senior citizens of the city. They merge passion with purpose. Their purpose is to serve the community with their quality ensured medicated care. They have a loving, responsible, and passionate environment. ChenMed has a cooperative community of team members. They seek to hire people with appropriate skills and intelligent minds to provide patient-centered care for senior citizens.

Job Description

Job Description

Responsible for delivering VIP customer service in a team-based HR service center environment. Key accountabilities support organizational administration and data management related efforts to ensure transactional accuracy of employee data in Workday. Support employees across the organization with questions and issues related to payroll, benefits, compensation, learning and development, performance and other HR functional areas. Additionally, will support employee and manager training with Workday and other HR related programs, practices and policies.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

- Provides customer centric support via email, case management system, phone or face to face.
- Responds to employee questions using general working knowledge related to paid time off (PTO), payroll, disability, benefit programs, open enrollment, performance, compensation, etc. and partners with HR Services Manager to resolve or escalate cases to meet or exceed team KPIs.
- Processes transactions in Workday accurately related to pay changes, supervisory changes, legal entity changes, etc.
- Answers general human resources questions related to ChenMed policies and procedures.
- Provides education on benefits, leaves of absences, payroll, HR processes and updated policies/procedures to new hires, employees, and managers.
- Interacts with employees and managers on HR and Payroll related corrections.
- Identifies user trends and communicates to HR Services Manager when audits or training opportunities exist that could minimize errors.
- Answers HR incoming phone calls, handles incoming cases and responds to general inquiries from customers.

- Utilizes case management system to document details of all inquiries/transactions following established metrics and goals.
- Provides consistent and timely communication to employees and other stakeholders on cases from opening through resolution.
- Proactively escalates issues on the customer's behalf to ensure the timeliest service.
- Participates in information sharing with co-workers; identifies trends and passes recommendations for improvement to supervisor.
- Other duties as assigned and modified at manager's discretion.

Additional Job Description

KNOWLEDGE, SKILLS AND ABILITIES:

- High degree of emotional intelligence, integrity, sound judgment and discretion regarding the handling of confidential information
- Ability to identify and resolve problems
- Ability to work with a team to meet departmental goals
- Strong organizational skills, high attention to detail and customer focus
- Exceptional time management, organization and customer service skills
- Exceptional verbal, written and interpersonal communication skills
- Working knowledge of company policies related to benefits such as PTO, as well as compensation, payroll and performance
- Strong organizational skills with the ability to handle multiple duties simultaneously, set priorities and meet deadlines
- Excellent interpersonal skills with a high degree of tact, courtesy and diplomacy

EDUCATION / SPECIALIZED KNOWLEDGE REQUIREMENTS:

- Bachelor's degree in Human resources or related business preferred
- 2-4 years of related experience HR Service Center utilizing Workday
- HCM transaction experience Workday required
- Strong understanding of HR processes and work flow
- Strong understanding of HRIS database design, structure, functions and processes
- HCM transaction experience Workday required.
- Salesforce, ServiceNow or other ticketing case management system strongly preferred.
Estimated annual salary
$42,988
average
Minimum
$38,351
Maximum
$60,835

TASKS

  • Interpret and explain human resources policies, procedures, laws, standards, or regulations.
  • Hire employees and process hiring-related paperwork.
  • Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
  • Prepare or maintain employment records related to events, such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • ClericalKnowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Disability Insurance
Vacation & Paid Time Off

ChenMed

Type

Company - Private

Size

Large

Revenue

$5M to $10M

Location

1395 Nw 167Th St.Miami, FL, 33169and others

Industry

Healthcare

CEO

Christopher Chen

Job Filters

Nurse Case Manager, RNChenMedOrlando, FL
The Case Manager, RN is responsible for enhancing the quality of patient management and satisfaction, to promote continuity of care and cost effectiveness through the integrating and functions of case management, utilization review and discharge planning...Read more
Healthcare Sales RepresentativeChenMedSt Petersburg, FL
The Outside Sales Representative is an outside healthcare sales representative who’s responsible for generating sales leads and memberships by nurturing productive relationships with senior citizens, key local community partners and senior-focused...Read more
ChenMed is transforming healthcare for seniors. We provide big answers to big problems in health care delivery. ChenMed is a full-risk primary care market leader with an innovative philosophy, unique physician culture and end-to-end customized technology...Read more
ChenMed is transforming healthcare for seniors. We provide big answers to big problems in health care delivery. ChenMed is a full-risk primary care market leader with an innovative philosophy, unique physician culture and end-to-end customized technology...Read more
ChenMed is transforming healthcare for seniors. We provide big answers to big problems in health care delivery. ChenMed is a full-risk primary care market leader with an innovative philosophy, unique physician culture and end-to-end customized technology...Read more

Closed Job Filters

Medical Doctors Only Apply. A Internal Medicine Physician Outpatient - Only Internist practice is seeking a qualified physician for Bradenton, FL. This and other physician jobs brought to you byRead more
For seniors most in need of care, high quality health care is too often beyond reach. JenCare Senior Medical Center a ChenMed Company is a national leader in value-based, primary care that was foundedRead more
Medical Doctors Only Apply. A Family Practice Physician Outpatient Only Practitioner practice is seeking a qualified physician for Miami, FL. This and other physician jobs brought to you by ExactMD.Read more
A Family Practice Physician Outpatient Only Practitioner practice is seeking a qualified physician for Tampa, FL. This and other physician jobs brought to you by ExactMD. Medical Doctors Only Apply.Read more
Medical Doctors Only Apply. A Internal Medicine Physician Outpatient - Only Internist practice is seeking a qualified physician for Miami, FL. This and other physician jobs brought to you by ExactMD.Read more
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