ESSENDANT Inc. is a leading national wholesale distributor of business products. We strive for more than just success— we believe in building partnerships that transcend with our internal and external customers. Our business wouldn’t be thriving without our hardworking employees. If you have a passion to strive for more, ability to generate ideas, and want to grow your career— we motivate you to join our organization. We encourage our employees to utilize internal relations: team support, training, and mentoring. We value and appreciate our employees. We are one team. We are Essendant.
Job Description Primary Purpose The HR Services Representative II will be responsible for transactions and administration support while serving customers in a highly professional, effective and timely manner. This position will be responsible for benefits and time and attendance administration including associate inquiries, data entry and reporting. In addition, the HR Services Representative II will participate in and recommend changes to the HR processes and policies. Accountable for the effective utilization of HR case management technology to ensure consistent documentation and follow-up are achieved within agreed upon service level standards Primary Responsibilities Serves as a resource to the HR Services Team while providing training and support to the team. Checks work of other HR Services team members (creates training materials and documentation as needed). Effectively supporting and servicing the customer with the goal to exceed their expectations. Responsible for the efficient and accurate utilization of the HR case management system including the documentation of associate and management inquiries and routing of issues based upon identified tier and severity level. Based on pre-determined service level standards, meets or exceeds standard reporting elements including average call duration, average hold time, call response time and % of questions and identified issues resolved within the same day. Performs as subject matter expert in selected areas of payroll, health and welfare benefits and other administrative requirements of human resources. Manages and responds to incoming calls from internal associates and managers with responsibility for advising and answering questions related to payroll, healthcare benefits and other human resources related services. Accountable for the administration of time and attendance system and non-exempt time imports including PTO maintenance. Responsible to process special pay and re-code uploads. Monitors status of manager time and attendance approvals to ensure the accuracy and timeliness of associate payroll. In partnership with the Associate Relations Managers, ensures the timely administration and process compliance of associate termination requirements including HRIS input, benefits termination and systems access. Ensures the timely response and administration and follow-up on associate garnishments including verification, data entry and check mailing. Functions as a tier II support for benefit related inquiries and assists the benefits department in process improvement and overall administration. Creates new processes as required to implement changes in impacting area (specifically in areas of payroll and benefits administration). Participates in the weekly and semi-monthly payroll processes, which includes running reports, entering data, resolving issues, and ensuring compliance with the authorization matrix. Responsible to continuously improve overall process efficiency and accuracy. Understands Essendant ??s Guiding Actions. Participates in special projects and performs other duties as assigned. Knowledge/Skills/Ability/Other Benefits/HR administration knowledge and expertise Strong analytical skills Excellent written and verbal communication skills Customer service orientation and mindset Ability to effectively communicate at all levels of the organization Knowledge of HRIS is required, including report generation Knowledge and expertise in Microsoft Excel, Access, PowerPoint and Word Strong problem solving skills Ability to work independently Education and Experience High School/Diploma/GED required, Bachelor ??s degree preferred Company Description At Essendant Inc., it is our intention to be the fastest and most convenient solution for workplace essentials. To do this, we need exceptionally talented, bright, innovative and driven employees. If you would like to be part of the team that helps unlock the potential of our customer-partners and those they serve, this is your chance to be involved. Essendant Inc. is a leading national wholesale distributor of workplace essentials, with consolidated net sales of $5.3 billion. Essendant stocks a broad assortment of over 160,000 products, including technology products, traditional office products, office furniture, janitorial and breakroom supplies, industrial supplies, and automotive aftermarket tools and equipment. We offer an exciting and challenging environment that encourages independent thinking, problem solving, and growth. We believe in giving back to our communities as well as others in need. We embrace diversity and believe our employees create a sustainable competitive advantage. We adhere to the high standards of Our Guiding Actions and Our Values.
Associated topics: call center, client, coordinator, customer service representative, customer service specialist, service, service representative, support, technical support, telephone service representative