Clinical Job Description: Human Resources Business Partner
State: Colorado Springs PSC
Reports to: Human Resources Director
Hero Practice Services: A Different Kind of Practice Management Group
Hero is the only practice management group focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision and orthodontic care to children in underserved communities. With 26 offices across seven states, we have helped over a million children ages six months through 20 years gain access to the care they need since 2006. Working at Hero is both a career and a callingjoin us, BE A HERO!
Serving the needs of the Medicaid population requires a well-oiled machine. Our fast-paced, high volume offices require smart scheduling, effective patient communications, tested processes and a dedicated, well-trained staff. The Hero Practice Services team knows what it takes to provide quality dental, vision and orthodontic care under one roof. We are looking to create long-term relationships with the children and families we serve, and, to achieve that goal, we are dedicated to providing our staff with the support, compensation and lifestyle they need for career happiness.
Navigating the healthcare system can be a challenge for the families we serve. At Hero, we make it easy and enjoyable for parents to get regular vision, dental and orthodontic care for their children. Our kid-friendly offices take the fear out of dental visits, and all our staff is trained to put both children and parents at ease. From scheduling to payments, eye wear selection to orthodontics, we make it fun, easy and affordable for children to thrive.
MISSION OF THE ROLE
The HR Business Partners mission is serve as a consultant to our operational partners on their human resource related issues, all while acting as an adviser and advocate for the needs of our teammates.
OUTCOMES OF THE ROLE
Mission Driven & Patient First: Passionate about enabling our teams to deliver high-quality care and service. Uses research, facts, and analysis to inform decisions and continually improve outcomes. Strives to meet or exceed the expectations of both internal and external customers. Improve processes, products and services through modern and creative thinking. Understands, monitors, and ensures the smooth execution of HR processes by (1) thoroughly covering areas such as new employee orientation, on-the-job training, customer service and health and safety practices in training sessions, (2) efficiently drafting an employee handbook and other policy manuals, (3) resolving complex employee relation issues and conducting effective and objective investigations, (4) implementing a performance evaluation process that is valuable and sustainable for all employees, (5) conducting meetings with respective business units and follow-ups to ensure training objectives are met and (6) ensuring a high degree of confidentiality and security of employee documentation.
Compassionate & Teamwork: Puts team above self, doing whatever it takes to make the broader organization win. Works well with members of Heros leadership team in pursuit of the companys goals. Demonstrates a sense of cohesion within the practice that fosters teammate dependability and support by (1) reporting to work as scheduled, (2) listening carefully to others and (3) encouraging teammates growth. With others to provide and understand vision and inspiration to peers by (4) displaying passion and optimism, (5) remaining open to others ideas and (6) being able to work in a fast-paced environment with different personalities.
Integrity & Accountability: Demonstrates high integrity in all activities; does not cut corners to achieve goals. Possesses an ability to work on multiple projects, problems or tasks at once. Understand, monitor and ensure effective execution of all policies and procedures by (1) completing tasks correctly and on time, (2) supporting organizations goals and values, (3) supporting affirmative action and respecting diversity and (4) adhering to state and federal guidelines.
* Able to work with a wide range of sensitive and confidential issues.
* Identifies and resolves problems in a timely manner and develops alternative solutions.
* Knowledge of state and federal employment laws and employment practices.
* Demonstrates excellent written and verbal communication skills.
* Proactive and detail-oriented.
* A bachelors degree in human resources, business or a related field.
* Two years of experience working in human resources.
* Proficient at using Microsoft Word, Excel, PowerPoint and Outlook.
Approximately 40% of the time.
SALARY & BENEFITS
Full-time, non-exempt position. Competitive salary and benefits package. Benefits include medical, dental, vision, life insurance and 401(k).
This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds, occasionally 50.
Associated topics: advisor, business partner, consultant, generalist, hrbp, human resources generalist, officer, operations partner, professional, representative