Human Resources Ticketing Administrator

Job Summary

Job Description

On a day-to-day level, the HR ticketing administrator is the first point of contact between Interstate Hotels & Resorts field associates and the Corporate Payroll, HRIS (Workday), and Total Rewards (Benefits) departments. This includes inquiries through our internal ticketing system, ConnectWise, telephone, and email. The HR ticketing administrator must understand the type of each request, the correct sub department that this inquiry will need to go to, and the specific support each ticket may need to be resolved within company standards.

Duties

• Read and understand all tickets coming through our internal ticketing system, ConnectWise, and ensure they are coded to the correct ticket type and resolution owner

• Liaise with field associates and corporate HR departments on all tickets/inquiries

• Collect regular ticket reports and other data analysts to assist with aims of company standards

• Field incoming calls to appropriate Centers of Excellence

Location:

Irving Texas

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email [email protected] with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Our People are the Key to our Success

Interstate Hotels & Resorts is the leading global hotel management company with over 430 hotels and 76,000 rooms located throughout the United States and around the world. Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry and promises a bright future for our hard-working associates building their careers with us.