Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full-line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey. This position is in our Wilmington, MA location. There is no relocation assistance offered for this position.
* Sells heating, ventilation and air conditioning (HVAC) equipment, parts and supplies
* Greets customer on sales floor or receives telephone call and determines make, type, and quality of merchandise desired. Discusses use and features of various parts; demonstrates use of merchandise.
* Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility. Maintain a clean and organized showroom.
* Reads catalog, or computer for replacement part stock number and price. Advises customer on substitution or modification of part when replacement is not available.
* Uses computer database to research availability of merchandise. Fills customer orders from stock or prepares transfer from other location. Prepares sales order or quote order.
* Receives payment or obtains credit authorization. Examines defective articles returned by customers to determine if refund or replacement should be made.
* Solicits new and established customers via telephone to promote sales. Resolves or alerts management regarding inventory issues or customer concerns.
* Works in the warehouse.
* Works with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assists in maintaining current and accurate warranty return authorizations and their credit adjustments.
* Follows direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties.
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).* Excellent customer service skills
* Practical knowledge of warehouse, data processing, paper flow and operations procedures.
* Must have the ability to negotiate transactions on an intra- and inter-company level. Must possess the ability to mediate situations among employees and customers as they arise.
* Beginner to intermediate to advanced user of the Internet and Microsoft Office Products (Word, Excel, and Outlook).
* Ability to learn new software quickly and accurately.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.
* High School Diploma or GED required
* While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Any lifting from 50-75 would require assistance from another employee.
* Prior HVAC experience is required
Application currently closed
Greet customers and ascertain what each customer wants or needs.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases, and receive and process cash or credit payment.
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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