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HVAC Inside Sales and Counter Sales job

MORSCOWaco, TX
MORSCO jobs

Company

Skills

Benefits

Company Description

MORSCO or Morrisons Supply Company is a leading wholesale distributor and supplier of commercial and residential plumbing, waterworks, HVAC, and PVF products in the United States by consistently providing superior customer service, unparalleled local product availability, and premiere customer support. MORSCO was first established in 1917 as the Fort Worth Pump & Windmill Company in Texas. Later, in 2011 MORSCO expanded the local business and relationships in investment for growth with a family of long-established local distributors and showrooms across the country. The corporate headquarter is located in Dallas, Texas, the United States. It was acquired by Reece Australia. The Chief Executive Officer is Claude Hornsby. MORSCO supplies products such as faucets, drains, bathtubs, showers, toilets, lavatories, pipes, nipples, tubing, valves, and fittings.

Job Description

HVAC Inside Sales and Counter Sales

-The inside sales representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

Job Expectations

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

- Sales

- Sells based on company value proposition by identifying key growth opportunities product and services offerings.
- Partner with Outside Sales to drive revenue including quotations, placing orders, checking stock, checking prices and assisting in problem resolution
- Generate new and repeat sales by educating customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
- Accurately process customer transactions such as providing pricing or quotes, taking orders or managing returns
- Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
- Work with walk-in customers regarding questions on orders, quotes and/or job specifications
- Maintain active and proactive customer relationship to ensure ongoing customer satisfaction and resolve any complaints
- Successfully complete all assigned training within given timeframe

- Customer Focus

- Work closely with vendors to make sure product shipment /delivery dates are adhered to and communicate changes appropriately to the customer
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
- Assist with Counter Sales when necessary

- Administrative

- Timely and accurate data entry of sales orders and/or purchase orders into the ERP system
- Order inventory when needed or when assigned
- Assist with inventory control and physical inventory counts
- Assist in the warehouse when needed pulling customer orders and/or unloading or loading of trucks
- Assist with take offs, enter bids and process submittals as needed (Waterworks only)

- Perform other duties as assigned

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

- High School education or equivalent
- Minimum 1 - 3 - years' experience in a related wholesale distribution business

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

- Must be self-motivated, including high attention to detail with ability to focus and multi-task in a fast-paced environment with frequent interruptions
- Strong computer skills including use of Microsoft Excel and Word; previous experience with an ERP system (i.e. Eclipse, Mincron) is an asset
- Strong organizational, interpersonal, and communication skills required
- Must have excellent customer service skills with the ability to sell product to a wide range of customers both in-person and by phone
- Must be able to work positively within a team environment
- Must be able to learn quickly and have a desire to succeed
- Must have strong problem-solving skills with the ability to identify solutions with minimal assistance
- Must present a professional image at all times to customers and vendors
- Regular, timely attendance is required to meet customer needs in an efficient and effective manner

Time TypeFull time

At MORSCO, our commitment to excellent customer service is just part of our story. We're also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

- Medical and Dental Insurance
- Flexible Spending Accounts
- Company-paid Life Insurance
- Short Term Disability
- 401(k) Plan
- Paid Time Off (PTO) - plus paid holidays

Voluntary benefits:

- Additional Life Insurance
- Long Term Disability
- Cancer/Accident/Heart/Stroke Insurance
- Vision Insurance

MORSCO is a leading U.S. distributor of commercial and residential plumbing, waterworks and HVAC, with showrooms across the country. Since our inception in November 2011, we've grown rapidly through a series of acquisitions and store openings. MORSCO 's family of brands consists of Morrison Supply, DeVore & Johnson, Murray Supply, Wholesale Specialties, Express Pipe & Supply, Farnsworth Wholesale, and Fortiline Waterworks. In 2018, MORSCO was acquired by The Reece Group, Australia's leading provider of plumbing, HVAC and waterworks products.

MORSCO is an EEO/AA/Disability/Vets Employer

Posted Today

Full time

REQ-02601

Skills/Requirements

Job Reference #: REQ-02601

Job Status: Full Time

Date Posted: 2/17/2020

Pay Rate:

Recruiter and Available Location Information

-, Waco, TX 76701

TASKS

  • Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
  • Recommend products to customers, based on customers' needs and interests.
  • Answer customers' questions about products, prices, availability, product uses, and credit terms.
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Dental InsuranceDisability InsuranceLife InsuranceFlexible Spending Account (FSA)
Vision InsuranceOccupational Accident InsuranceVacation & Paid Time Off
Health Insurance401K PlanPaid Holidays

MORSCO

Type

Company - Private

Size

Large

Location

Multiple locations

Industry

Wholesale - Hardware
Plumbing / Heating / Air-Conditioning

Founded

2011

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