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Implementation Evangelist job

FinancialForceChicago, IL
FinancialForce jobs

Company

Skills

Company Description

Founded in 2009, FinancialForce is the leading Cloud ERP vendor with apps built entirely on the Salesforce platform. The company’s Financial Management, Professional Services Automation (PSA), and Human Capital Management (HCM) offerings provide services-centric businesses with a platform that organizes sales, services, finance and HR entirely around their customers. Headquartered in San Francisco, FinancialForce is backed by Salesforce Ventures, Technology Crossover Ventures, Advent International and UNIT4.

Job Description

THE ROLE

We are seeking a FinancialForce Implementation Evangelist to join our growing training team. You will provide subject matter expertise (SME) for the development of the FMS implementation training program. In this role, you will have the unique opportunity to define and develop training curriculum that all FinancialForce implementation consultants, solution engineers and partners will use as they learn to implement FinancialForce applications. You will play a key role in the development of professional certification exams developed for these roles. You will have the opportunity to advance the development of our products by acting as a liaison between Professional Services and Product teams.

RESPONSIBILITIES

  • Provide Subject Matter Expert expertise in the development of training for the implementation of the FinancialForce FMS product suite
  • Analyze existing implementation training courses to identify areas for improvement, areas where we have gaps and opportunities for new content
  • Work closely with an Instructional Designer to create training materials. Create, update and maintain slide decks, orgs and lab exercises for implementation course materials
  • Deliver pilot courses, enablement sessions and webinars as needed
  • Provide thought leadership both inside FF and the industry by producing technical articles, white papers, and support knowledge articles
  • Act as the main point of contact for specific implementation training enquiries and provide coaching both internally and externally
  • Act as a liaison between Professional Services and Product to help drive the feedback loop and influence the development of new features
  • Maintain implementation skills by periodic participation in implementation projects
  • WHAT WERE LOOKING FOR

  • Degree-educated with 8+ years experience in accounting or supply chain management
  • 5+ years relevant experience and knowledge of process, applications, and solutions pertaining to multiple FinancialForce product sets
  • Experienced in complex FinancialForce implementations
  • Excellent verbal, written and interpersonal communication skills; ability to explain complex situations and subject matter with simplicity
  • Salesforce platform 201 and 401 certification or equivalent skill set
  • Experienced in product demonstration and delivery of presentations
  • Understanding of cloud technologies and complex information systems
  • Good time management and detail oriented
  • Strong analytical and problem-solving capabilities
  • Ability and willingness to work on multiple projects simultaneously
  • As an equal opportunity employer, FinancialForce does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. If, and as required by the San Francisco Fair Chance Ordinance or any other applicable federal, state, or local law, FinancialForce considers qualified applicants with arrest and conviction records for employment.FinancialForce also has an accommodation process to reasonably accommodate applicants and employees with disabilities. For more information or if you have a need, contact EmployeeSuccess@FinancialForce.com.

    #LI-AP1

    TASKS

    • Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.
    • Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
    • Confer with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.
    • Store, retrieve, and manipulate data for analysis of system capabilities and requirements.

    SKILLS

    • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
    • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
    • SpeakingTalking to others to convey information effectively.
    • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

    KNOWLEDGE

    • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
    • Engineering and TechnologyKnowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
    • DesignKnowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    FinancialForce

    Type

    Company - Private

    Size

    501-1000

    Location

    Multiple locations

    Industry

    Prepackaged Software

    Founded

    2009

    CEO

    Tod Nielsen

    Job Filters

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