Founded in 2009, FinancialForce is the leading Cloud ERP vendor with apps built entirely on the Salesforce platform. The company’s Financial Management, Professional Services Automation (PSA), and Human Capital Management (HCM) offerings provide services-centric businesses with a platform that organizes sales, services, finance and HR entirely around their customers. Headquartered in San Francisco, FinancialForce is backed by Salesforce Ventures, Technology Crossover Ventures, Advent International and UNIT4.
We are seeking a FinancialForce Implementation Evangelist to join our growing training team. You will provide subject matter expertise (SME) for the development of the FMS implementation training program. In this role, you will have the unique opportunity to define and develop training curriculum that all FinancialForce implementation consultants, solution engineers and partners will use as they learn to implement FinancialForce applications. You will play a key role in the development of professional certification exams developed for these roles. You will have the opportunity to advance the development of our products by acting as a liaison between Professional Services and Product teams.
RESPONSIBILITIES Provide Subject Matter Expert expertise in the development of training for the implementation of the FinancialForce FMS product suite
Analyze existing implementation training courses to identify areas for improvement, areas where we have gaps and opportunities for new content
Work closely with an Instructional Designer to create training materials. Create, update and maintain slide decks, orgs and lab exercises for implementation course materials
Deliver pilot courses, enablement sessions and webinars as needed
Provide thought leadership both inside FF and the industry by producing technical articles, white papers, and support knowledge articles
Act as the main point of contact for specific implementation training enquiries and provide coaching both internally and externally
Act as a liaison between Professional Services and Product to help drive the feedback loop and influence the development of new features
Maintain implementation skills by periodic participation in implementation projects
WHAT WERE LOOKING FOR Degree-educated with 8+ years experience in accounting or supply chain management
5+ years relevant experience and knowledge of process, applications, and solutions pertaining to multiple FinancialForce product sets
Experienced in complex FinancialForce implementations
Excellent verbal, written and interpersonal communication skills; ability to explain complex situations and subject matter with simplicity
Salesforce platform 201 and 401 certification or equivalent skill set
Experienced in product demonstration and delivery of presentations
Understanding of cloud technologies and complex information systems
Good time management and detail oriented
Strong analytical and problem-solving capabilities
Ability and willingness to work on multiple projects simultaneously
As an equal opportunity employer, FinancialForce does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, marital status, religion, national origin, ancestry, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. If, and as required by the San Francisco Fair Chance Ordinance or any other applicable federal, state, or local law, FinancialForce considers qualified applicants with arrest and conviction records for employment.FinancialForce also has an accommodation process to reasonably accommodate applicants and employees with disabilities. For more information or if you have a need, contact EmployeeSuccess@FinancialForce.com.