As Incident Managers, we are responsible for keeping smooth operations of the IT Systems. We supervise every aspect of the incident management process and record all problems and ensure similar problems are prevented in the future. We manage the technical support teams, create processes to deal with issues and enhance solutions to the issues. As Incident Managers, we manage the procedures to restore normal service operations promptly and minimize the impact the problem has caused to the organization to the barest minimum.
Core tasks:
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