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Information Services Operator (100%) APMC job

Adena Health System jobs

Company

Skills

Company Description

Adena Health System was established in 1895 in Chillicothe, Ohio. It is a nonprofit organization working relentlessly for the health of the public. This health care system has three hospitals (Waverly, Chillicothe, and Greenfield) and has six regional clinics along with total 296 beds. Up till now Adena has provided quality healthcare to over 400000 people. This health care system has Employees around 3000. Not only Adena is serving the communities but also generating revenues to serve as a catalyst in the region. This is the only health care provider in South Ohio and is well-positioned to provide patients with advanced care close to home. This medical institute offers several leading-edge services in the areas of hearth, cancer diagnosis and treatment, children’s health, orthopedics, and women’s health. This health facility is growing and offers high compensation and a wide-range of employee benefits. They have over 2400 finest Physicians of Ohio, employees and volunteers.

Job Description

The Information Services Operator (ISO) is responsible for performing the required daily operations of the Telecommunication System(s) and/or the Hospital Information System(s) in a timely and accurate manner in order to maintain an effective and reliable Voice/Data communication network. The ISO will assist all its customers in an effective and professional manner and will ensure that all steps are taken in order to maintain a secure and confidential environment. This position requires no direct patient contact; no direct access to funds and the authority to act is on a limited basis respective to the situation.

Education: High School Diploma or GED

Experience: 1-2 years of multi-line phone office or healthcare setting and patient care or healthcare experience preferred.

Adena Health System is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, national origin, age, veteran status, the presence of a non-job related medical condition or disability or any other legally protected status

SDL2017

TASKS

  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
  • Observe signal lights on switchboards, and dial or press buttons to make connections.

SKILLS

  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Social PerceptivenessBeing aware of others' reactions and understanding why they react as they do.
  • Service OrientationActively looking for ways to help people.

KNOWLEDGE

  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • TelecommunicationsKnowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
  • Communications and MediaKnowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Adena Health System

Type

Nonprofit

Size

Large

Revenue

$100M to $500M

Location

Multiple locations

Industry

General Hospitals

Founded

1895

CEO

Mark H. Shuter

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