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Infrastructure Program Manager job

Choice HotelsPhoenix, AZ
Choice Hotels jobs



Company Description

Choice Hotels International, Inc. is an international hotel-chain proprietor and a hospitality franchisor that owns and operates numerous hotel chains and brands ranging from upscale to economy, some of the popular brands being Ascend, Cambria, Wood Spring and more. The company has its roots tracing back to 1939, as the Quality Courts United, which started as a non-profit accommodation facility that included 7 hotels in Florida. Years down the line and after multiple acquisitions and affiliations with other hotel brands, the company rebranded itself as Choice Hotels International in 1990. The hotel chain is impressively large and wide spread around the globe with over 7000 hotels and comprises a talented, diverse and engaged workforce of about 2000 who contribute to its high performance culture and long-term, sustainable success. Its culture of inclusion and fundamental values focused on client privilege attracts newcomers to its profitable and career developing organization.

Job Description

The (Infrastructure Program Manager) Technical Program Manager 2 reporting to Manager of Windows and Virtualization infrastructure will primarily focus on planning&organizing all aspects of Office 365 deployment and including Disaster Recovery solutions. The TPM 2 should be familiar with all components of Office 365 and to include technical knowledge of infrastructure systems and data replication to help in support of our Disaster recovery initiatives.

Choice Hotels is seeking a Technical Program Manager who is deeply passionate about implementing and supporting high performing complex applications and systems, can effectively work across multiple teams, and has a proven track record of delivering full lifecycle solutions. The Technical Program Manager 2 position within the Run Organization utilizes program and project management approaches and disciplines, technical acumen, and Agile principles in order to optimize IT investments that support Choice Hotels International business strategies. Qualified individuals must be adept at translating complex higher-level requirements/user stories into concrete technical deliverables, managing projects and/or software releases of varying complexity, and ensuring the overall successful delivery of IT-related efforts. A successful candidate must be skilled in building and maintaining relationships across the organization, both within IT and with key business stakeholders.


This position is an individual contributor. Does not have direct reports, but may provide supervision and may serve as a mentor within the organization.


  • Lead cross-functional teams and manage multiple simultaneous projects with competing priorities.
  • Manage to delivery dates and timelines based upon commitments to business partners.
  • Identify and lead efforts to improve applications or systems.
  • Provide technical input and expertise in the development of program or project solutions, and in the communication of technical issues to work teams.
  • Work with cross functional teams to manage alerts and monitor system-level performance metrics.
  • Responsible for completion of root cause analysis, problem management, and management report out.
  • Ensure technology solutions adhere to change management and release management processes
  • Plan and lead development efforts for complex, high-priority IT initiatives.
  • Identify, track and communicate the connections and dependencies among individual projects.
  • Collaborate with Development teams to ensure smooth project transition to Run organization. Manage the transition process by proactively identifying and effectively remediating any risk and blockers issues.
  • Responsible for communications (written&verbal), ensuring the technical teams, stakeholders, leadership, and executive leadership are properly informed on project and production issues status. Escalate urgent issues appropriately and drive them to closure in a timely manner.
  • Develop relationships at all levels of the organization, acting as a trusted partner and liaison between technical and non-technical departments.
  • Use influence and negotiation skills to drive projects, clear roadblocks, and resolve conflicts.
  • Duties include but are not limited to: periodic updates&reporting of project status to stakeholders and management; active participation in team meetings.
  • Manage team priorities with input from IT and business. Use approved change controls and escalate when necessary.
  • Define and articulate project KPIs with respect to functional and system-level performance, and actively track these post-release.
  • Analyze issues and risks, and lead the development and implementation of mitigation plans and solutions, in partnership with the impacted stakeholders.
  • Support the Application Owner or Infrastructure/Operations Manager in all internal/external audits and ensure timely and effective response for all requests for information on a priority basis.
  • Duties include but are not limited to: defining functional scope, non-functional requirements, assessing impacts, identifying stakeholders, and developing/executing remediation plans and creating and adhering to timelines for multiple simultaneous projects using an integrated program approach.
  • Utilize proven project management/Scrum-related techniques as appropriate to organize, track, and communicate development, while removing roadblocks and providing guidance.
  • Leverage Agile framework and software tools to effectively perform project management functions, and to develop and improve technology solutions.
  • Continually improve IT Run processes, procedures, templates, and functionality within supported tools and applications.
  • Facilitates meetings, mentor peers, and assist with special projects or initiatives as directed by Application Owner or Infrastructure/Operations Manager.


  • Bachelor s degree or 6 years related experience and/or training; or equivalent combination of education and experience AND-
  • Minimum of 5 years experience working within an IT environment, managing the development and implementation of software projects or infrastructure solutions.
  • In-depth understanding of program and project management best practices.
  • Strong SDLC background with experience in managing complex multi-system projects using Agile methodologies.
  • Strong Production support and callout support experience.
  • PMP or CSM certification preferred.


  • Demonstrated ability to succeed and thrive in a dynamic fast paced environment and will not be hindered by ambiguity or competing priorities.
  • Proactively takes initiative and exhibits appropriate levels of urgency.
  • Demonstrated technical aptitude and strong analytical skills with proven result.
  • Creative problem solver. Has ability to break down high-level problems and articulate solutions to both business and technical audiences.
  • Excellent, verbal, written and listening communication skills.
  • Excellent time management, program management and organizational skills.
  • Excellent analytical and problem solving skills to include logic and reasoning skills.
  • Experience with Agile Development.
  • Understanding of technical concepts from networking, software development, and IT fields.
  • Exceptional interpersonal skills and demeanor, including relationship building and collaboration with diverse cross-functional teams.
  • Proficient in the use of MS Office applications such as Outlook, Word, PowerPoint, MS Project, Visio and Excel.


  • Ability to work flexible schedules including extended hours, weekends, as business needs dictate.
  • Ability or willingness to work with 24x7 production operations.
  • Ability to communicate with highly technical management teams.
  • Ability to make measurable progress on multiple high-priority project concurrently.
  • Ability to drive results in a team-oriented environment, both independently and collaboratively.
  • Ability to understand and analyze complex problems with multiple complex variables.
  • Ability to interface effectively with stakeholders at all levels across the organization.
  • Ability to easily understand system interactions and the technical landscape.
  • Ability to model Choice s Values&Performance Principles of collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion&diversity, integrity, customer focus, and respect.

Must be able to uphold Choice's Values&Performance Principles of accountability, collaboration, performance excellence, sense of urgency, innovation, inclusion&diversity, integrity&trust, customer focus, and respect.
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

Estimated annual salary

Choice Hotels


Company - Public




$500M to $1B


Rockville, MD




Stephen P. Joyce

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