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Inside Sales - Express Pipe & Supply job






Company Description

MORSCO or Morrisons Supply Company is a leading wholesale distributor and supplier of commercial and residential plumbing, waterworks, HVAC, and PVF products in the United States by consistently providing superior customer service, unparalleled local product availability, and premiere customer support. MORSCO was first established in 1917 as the Fort Worth Pump & Windmill Company in Texas. Later, in 2011 MORSCO expanded the local business and relationships in investment for growth with a family of long-established local distributors and showrooms across the country. The corporate headquarter is located in Dallas, Texas, the United States. It was acquired by Reece Australia. The Chief Executive Officer is Claude Hornsby. MORSCO supplies products such as faucets, drains, bathtubs, showers, toilets, lavatories, pipes, nipples, tubing, valves, and fittings.

Job Description

Inside Sales - Express Pipe & Supply


Do you have plumbing supplies and materials knowledge? Have you succeeded in supporting and/or servicing customer accounts? Are you able to establish and build upon customer relationships? Have you ever worked closely with outside sales representatives and helped managed the "customer experience"? Are you able to problem-solve, develop and mentor other team members? If you have answered all five questions as "YES", then this career growth opportunity could be for you!
You are the customer-facing contact. You are the order taker, problem-solver and value-add experience in exceeding customer expectations! You are the "face of the company" and facilitator from order entry to delivery. You directly impact the bottom line of this organization by your exceptional performance and the overall customer satisfaction. You are the reason the customer is contacting us again to award us our next opportunity. You are a vital part of our ability as a team to become the #1 choice in plumbing in the markets we serve! A successful Inside Sales team member will have an opportunity for career advancement into additional sales roles as you demonstrate success with customer growth.

Job Expectations


  • Sales
    • Sells based on company value proposition by identifying key growth opportunities product and services offerings.
    • Partner with Outside Sales to drive revenue including quotations, placing orders, checking stock, checking prices and assisting in problem resolution
    • Generate new and repeat sales by educating customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
    • Accurately process customer transactions such as providing pricing or quotes, taking orders or managing returns
    • Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability
    • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items
    • Work with walk-in customers regarding questions on orders, quotes and/or job specifications
    • Maintain active and proactive customer relationship to ensure ongoing customer satisfaction and resolve any complaints
    • Successfully complete all assigned training within given timeframe
  • Customer Focus
    • Work closely with vendors to make sure product shipment /delivery dates are adhered to and communicate changes appropriately to the customer
    • Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
    • Assist with Counter Sales when necessary
  • Administrative
    • Timely and accurate data entry of sales orders and/or purchase orders into the ERP system
    • Order inventory when needed or when assigned
    • Assist with inventory control and physical inventory counts
    • Assist in the warehouse when needed pulling customer orders and/or unloading or loading of trucks
    • Assist with take offs, enter bids and process submittals as needed (Waterworks only)
  • Perform other duties as assigned


  • High School education or equivalent
  • Minimum 1 - 3 - years experience in a related wholesale distribution business


  • Must be self-motivated, including high attention to detail with ability to focus and multi-task in a fast-paced environment with frequent interruptions
  • Strong computer skills including use of Microsoft Excel and Word; previous experience with an ERP system (i.e. Eclipse, Mincron) is an asset
  • Strong organizational, interpersonal, and communication skills required
  • Must have excellent customer service skills with the ability to sell product to a wide range of customers both in-person and by phone
  • Must be able to work positively within a team environment
  • Must be able to learn quickly and have a desire to succeed
  • Must have strong problem-solving skills with the ability to identify solutions with minimal assistance
  • Must present a professional image at all times to customers and vendors
  • Regular, timely attendance is required to meet customer needs in an efficient and effective manner

Time Type

Full time

At MORSCO, our commitment to excellent customer service is just part of our story. Were also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.

All full-time associates are eligible for the following benefits:

  • Medical and Dental Insurance
  • Flexible Spending Accounts
  • Company-paid Life Insurance
  • Short Term Disability
  • 401(k) Plan
  • Paid Time Off (PTO) - plus paid holidays

Voluntary benefits:

  • Additional Life Insurance
  • Long Term Disability
  • Cancer/Accident/Heart/Stroke Insurance
  • Vision Insurance

MORSCO is a leading U.S. distributor of commercial and residential plumbing, waterworks and HVAC, with showrooms across the country. Since our inception in November 2011, we've grown rapidly through a series of acquisitions and store openings. MORSCO 's family of brands consists of Morrison Supply, DeVore & Johnson, Murray Supply, Wholesale Specialties, Express Pipe & Supply, Farnsworth Wholesale, and Fortiline Waterworks. In 2018, MORSCO was acquired by The Reece Group, Australia's leading provider of plumbing, HVAC and waterworks products.

MORSCO is an EEO/AA/Disability/Vets Employer

Posted 30 Days Ago
Full time
Estimated annual salary


  • Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
  • Recommend products to customers, based on customers' needs and interests.
  • Answer customers' questions about products, prices, availability, product uses, and credit terms.
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates.


  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • SpeakingTalking to others to convey information effectively.
  • Critical ThinkingUsing logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Sales and MarketingKnowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Customer and Personal ServiceKnowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English LanguageKnowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Vacation & Paid Time OffDisability InsuranceVision InsuranceOccupational Accident Insurance
Dental InsuranceLife Insurance401K Plan
Health InsuranceFlexible Spending Account (FSA)Paid Holidays



Company - Private




Multiple locations


Wholesale - Hardware
Plumbing / Heating / Air-Conditioning



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