5 Companies Hiring for Customer Service Jobs
Let’s talk about companies hiring for customer service jobs. Don’t feel like reading? Listen here!
What a customer service representative does is serve on the frontline of communication with customers who need information on a product or service or who need assistance with an order or purchase they’ve made.
Each customer service representative job differs—for example, salaries are often determined based on experience and come with performance bonuses. However, some companies have earned the reputation of being particularly attractive to job seekers looking to fill a customer service representative position.
We’ve selected five such companies. We provide links to the company’s information page on the Lensa job search engine, as well as some data points worth considering to help you make a more informed decision in your job search.
CVS
With nearly 10,000 retail locations throughout the U.S., CVS is a health pharmacy company that employs close to 300,000 people. Industry experts celebrate the company for its fast growth and large market share.
Job Specifics
The application process is relatively easy. Candidates can apply online and then participate in a virtual job tryout. Most of their customer service representative positions require at least 1-year prior experience resolving customer queries over the phone and a minimum of a high school diploma. They offer competitive wages and work-from-home opportunities.
What Current and Former Employees Are Saying About Them
CVS scores a relatively low 2.6 stars (out of 5) in overall employee satisfaction. Employees frequently praise the scheduling flexibility but criticize management for poor communication and not always providing the necessary resources for employees to succeed in their work.
Amazon
This Seattle-based online retailer started as a simple bookseller and is now the worldwide go-to for consumers looking for just about any kind of product imaginable. Amazon is an equal opportunity employer that is pet-friendly, student-friendly, and military-friendly, offering competitive wages and incentive programs.
Job Specifics
Customer service representatives are asked to work night and weekend shifts. To date, Amazon offers a $100 first-day bonus for employees who can show proof of a Covid-19 vaccination. Amazon requires potential hires to pass a criminal background check and drug test before starting work.
What Current and Former Employees Are Saying About Them
Amazon scores 3.6 stars (out of 5) in overall employee satisfaction. Customer service representatives frequently speak highly of the positive work environment while, at the same time, lamenting the long hours and poor work-life balance.
T-Mobile
A worldwide leader in telecommunications, T-Mobile continues to grow and is seemingly always open to expanding its team of customer service representatives.
Job Specifics
The base pay rate for a T-Mobile customer service representative is consistently higher than the industry average—generally, starting at $20 an hour instead of $17. They require their customer service representatives to be tech-savvy and passionate about mobile devices.
What Current and Former Employees Are Saying About Them
T-Mobile scores 3.5 stars (out of 5) in overall employee satisfaction. Employees tend to praise the company’s excellent benefits package while criticizing the long hours and poor work-life balance.
Disney
An entertainment juggernaut, Disney is involved in film and television production and online streaming, in addition to their renowned amusement parks and resorts.
Job Specifics
Disney has a strong preference for hiring bilingual (English and Spanish) customer service representatives. The average base pay they offer is on the low end of industry standards ($15 as opposed to $17) but can be enhanced by meeting performance bonuses.
This Seattle-based online retailer started as a simple bookseller and is now the worldwide go-to for consumers looking for just about any kind of product imaginable. Amazon is an equal opportunity employer that is pet-friendly, student-friendly, and military-friendly, offering competitive wages and incentive programs.
What Current and Former Employees Are Saying About Them
Disney scores a relatively high 3.8 stars (out of 5) in overall employee satisfaction. The employees frequently mention the great benefits Disney offers and perks such as discounts on products and free admission to their amusement parks. However, when employees find something negative to say—which isn’t always—they cite management as being potentially overbearing in its top-heavy corporate structure.
JetBlue
Founded in 1999, JetBlue is a U.S.-based budget airline that now operates over 1,000 daily flights and is ranked 394th on the Fortune 500 list of the largest U.S. corporations according to total revenue.
Job Specifics
JetBlue has a strong preference for customer service representatives who are bilingual (English and Spanish). Candidates must possess at least one year of prior customer service experience over the phone. They also must pass a 10-year criminal background check and a drug test before starting work. And there are work-from-home opportunities, provided the candidate lives in the calling region.
What Current and Former Employees Are Saying About Them
JetBlue scores 3.2 stars (out of 5) in overall employee satisfaction. Employees frequently celebrate the company culture and core values while lamenting the limited opportunities for growth.
In a Nutshell
Among these five large companies hiring for customer service jobs, each comes with its own pros and cons. Ultimately, you get out what you put in. And, depending on where your priorities lie, it’s hard to pick a clear-cut winner.
