Insurance Assistant job

Job Description
The ideal candidate is friendly, loves talking to people, has the ability to explain complicated insurance requirements, and loves finding solutions. Is highly organized but flexible, able to keep up with the details and many steps of the position.
The Insurance Assistant reviews and ensures that all insurance certificates meet our client’s insurance requirements and are in compliance with the contract; Inputs policy information accurately in Company software system. Communicates and resolves discrepancies with production companies and/or insurance brokers.
1. Reviews, compiles and maintains all insurance documents.
2. Enters insurance information accurately in Company Software system
3. Communicates and resolves discrepancies with production companies and/or insurance brokers and city risk managers.
4. Answers insurance related calls, provides customer support and addresses issues by offering appropriate solutions.
5. Covers front desk reception; answers, announces, and routes heavy volume of incoming calls, greets and assists walk in customers.
6. Assists by processing permit pickups, by collecting and releasing final permits to production company representatives.
7. Other duties as assigned.
Experience: One to three years of related of similar experience.
Skills:
Basic computer & typing skills (type 40 wpm), Internet savvy, Experienced in MS Office products
Must be able to multi task and be detail oriented
Positive attitude is essential, including excellent interpersonal and communication skills
Must be able to work under pressure in a fast paced environment
Education: (1) A two-year college degree or job specific skills acquired through on-the-job training.
Interpersonal Skills:
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a customer service nature. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas to others.Company DescriptionFilmLA is a private, 501(c)4 not-for-profit organization established for the public benefit. We coordinate and process permits for on-location motion picture, television and commercial production under contract to an ever-increasing roster of public-sector clients in the Los Angeles region. All permits are issued by the authority of and in accordance with the policies of each client jurisdiction.
We function differently than the typical film office or film commission. Most such entities are publicly-funded government agencies focused on promoting their regions to the film industry. FilmL.A. was created when the City and County of Los Angeles decided to privatize their film permit offices, allowing more flexibility in providing services to production companies and local communities.
Although FilmL.A. is funded primarily by permit coordination fees paid by production companies, ongoing community relations is a key component of the service we provide. We work to strike a balance between the needs and interests of the entertainment industry and the neighborhoods affected by on-location production.
In today's highly competitive, global entertainment production market, our services help the Los Angeles region retain its status as the entertainment production capital of the world.