Expired job

Just missed a job?

Sign up and never miss an opportunity again!

Insurance Servicing Manager job

National General Insurance jobs

Company

Salary

Benefits

Company Description

Headquartered in New York City, National General Insurance Group is a property and casualty insurance company. The company is a major automobile insurer in the United States. At National General employees live by what they call the 4Es: energize, engage, empower and execute. They strive to get customers back on the road with as little disruption to their life as possible. The fast-paced and dynamic company is seeking professionals with solid experience, motivated individuals looking to discover new beginnings, and students wanting to make their mark in the insurance industry. You can browse locations throughout the entire United States. You can expand your knowledge and talents in the career areas of Sales, Claims, Operations, and Product / Pricing. The company respects your contributions and ensures your health and wellbeing with insurances, paid time off, 401k plan, tuition reimbursement, and more.

Job Description

Job Description

Primary Purpose:

The Insurance Servicing Manager is responsible for overseeing day to day production within the department. Manages, motivates and support the supervisors and staff daily, applying a team approach and maintaining open communication. As the Manager and leader of the operations team, accountable for meeting the department production and quality goals as well as playing a key role in meeting companywide profitability and customer/client satisfaction goals.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Guide effectiveness of Operations by communicating organizational policies and best practices, setting performance goals, monitoring production stats and providing constructive feedback to ensure achievement of productivity and quality standards
  • Develop and mentor team Supervisors by supervising managerial responsibilities and providing advice and direction to ensure a cohesive and effective approach to department leadership and guidance
  • Manage resolution of system and technology errors by monitoring equipment functionality, identifying issues and quickly escalating to management and technical professionals to ensure continued and correct customer care equipment operations
  • Contribute to continuous improvement initiatives by communicating with key stakeholders and participating in projects to support delivery of effective client and customer care programs, ensure team alignment with business goals and support achievement of service level agreements
  • Guide resolution of high impact errors by utilizing knowledge and available resources to resolve customer issues and negotiate sensitive and stressful situations
  • Support implementation of process and technology changes by gathering training resources, coordinating training programs and distributing project information to prepare team for changes and streamline transitions
  • Update key stakeholders on department production and performance by communicating with clients and managers as appropriate to regularly share pertinent information
  • Supervise daily operations of team by coordinating and communicating employee tasks, scheduling shifts, encouraging collaboration with other departments, measuring performance and providing feedback to achieve high productivity and meet service level expectations
  • Provide a positive environment by modeling cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Adopt National General Insurance values in personal work behaviors, decision making, contributions and interpersonal interactions, manage own career development by soliciting feedback and valuing other perspectives



Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED)
  • Customer service or Managerial experience, increasing levels of responsibility
  • Principles and processes for providing customer service, including customer needs assessment, de-escalation of conflict, meeting quality standards for services and evaluation of customer satisfaction
  • Principles and methodology involved in performance management, leadership technique and coordination of people and resources
  • Terminology, function and fundamental capabilities of common computer software
  • Advanced working knowledge of systems of record and processes and procedures utilized in area of responsibility
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Motivate, develop, and direct people as the work; share knowledge with others and provide effective performance feedback
  • Organize people, tasks and activities to yield effective performance feedback
  • Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
  • Utilize established procedures to guide decision making
  • Ability to manage expenditures to a budget
  • Facilitate discussions and manage and resolve conflict to reconcile differences among others and between self and others
  • Must possess effective verbal and written communication skills
  • Demonstrated interest in personal ;earning and enhancing knowledge; confront unexpected circumstances as learning opportunities
  • Ability to adapt to new situations and learn quickly
  • Maintain composure by responding calmly, quickly, professionally and decisively to the unpredictable or unexpected



Desired Skills:

  • Associate's Degree or in-lieu of degree equivalent education, training and work-related experience
  • Mortgage or hazard insurance experience
  • Professional verbal Spanish language skills


  • About National General Holdings:

    National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

    National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

    Companies and Partners

    Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

    In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

    * Paid Training
    * Medical, Dental, Vision benefits
    * Wellness Programs
    * Life and Short/Long Term Disability Insurance
    * 401k w/ Company Match
    * Company Paid Holidays & Generous Time-off policy
    * Employee Discount Program
    * Career Advancement and Development Opportunities
    * On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
    * On-site Fitness Center (Cleveland and Dallas offices)
    * Subsidized parking (Cleveland office)

    National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

    In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

    -
Company Description
About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:
• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
Estimated annual salary
$46,087
average
Minimum
$30,934
Maximum
$70,827
Employee DiscountPaid HolidaysHealth Insurance
Dental InsuranceLife Insurance401K Plan
Disability InsuranceWellness ProgramsVision Insurance

National General Insurance

Type

Company - Public

Size

Large

Revenue

$2B to $5B

Location

Mesa, AZ, and others

Industry

Insurance

Founded

1939

CEO

Barry Karfunkel

Job Filters

FILTER JOBS
Property Claims Field AdjusterNational General InsuranceBrooklyn, NY
This is a remote position. The ideal candidate will be located in the Brooklyn, NY area. Primary Purpose: Responsible for confirming coverage, investigating, negotiating, setting reserves and settling covered claims of moderate exposure within their...Read more
Territory Sales Manager IINational General InsuranceConifer, CO
Primary Purpose: Prospect, qualify, appoint and manage agencies in a defined territory to produce profitable sales and growth. Meet and exceed territory volume and profit objectives for all National General assigned products, while maintaining and growing...Read more
Sales RepresentativeNational General InsuranceScottsdale, AZ
Previous Sales Experience is NOT Required, but a Motivated, Outgoing & Positive Attitude is! Come and see why National General Insurance has been voted as a “Great Place to Work” for 2 Years in a Row! Earn a New Hire Completion Bonus up to $10,000.0...Read more
Direct Auto Insurance is an AllState Business Want to grow your sales career with one of the fastest growing auto insurers in the country? Start a new career in omni-channel sales? Thrive in a performance-driven environment where you’re recognized and...Read more
Area Sales ManagerNational General InsuranceAustin, TX
Primary Purpose: Responsible for the customer satisfaction, profitable growth, and the attainment of sales goals in assigned store and associated market area. In addition to growing and retaining the current customer base by implementing new business and...Read more

Closed Job Filters

FILTER JOBS
Business Systems Analyst IINational General InsuranceWatauga, TX
JOB DESCRIPTION PRIMARY PURPOSE: Provide technical and analytical support to business processes within National General. Responsible for working directly with the Business Unit, IT, Clients, Vendors,Read more
MD Field Claims RepresentativeNational General InsuranceRaleigh, NC
Primary Purpose: Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition of claims. Study and successfully completeRead more
Ancillary Specialist - Dental,Vision,LifeNational General InsuranceBoise, ID
Primary Purpose: Responsible for generating a predetermined sales volume through a network of licensed agents. Essential Duties and Responsibilities: Following is a summary of the essential functionsRead more
Field Claims RepresentativeNational General InsuranceAlbany, NY
JOB DESCRIPTION PRIMARY PURPOSE: Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition of claims. ESSENTIAL DUTIESRead more
House CounselNational General InsuranceGarden City South, NY
JOB DESCRIPTION PRIMARY PURPOSE: Responsible for handling the highest exposure and most complex assigned litigation from inception through trial and to ensure all internal case handling and reportingRead more
Similar jobs in the area
You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking...Read more
SMS Assist Summary At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity...Read more
Role: Service Delivery Manager - Operations Job Responsibilities * Makes independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas. * Responsible for medium-term planning, objective...Read more
Service Delivery Manager Tempe, AZ, US Requisition Number: 82656 Position Overview The Services Delivery Manager (SDM) provides the leadership necessary to manage and support our Management Services clients as well as manage the day to day activities of...Read more
gig jobs
Cargo Van Driver - Apply NowDispatch DeliveryGilbert, AZ
Identify gaps and recommend improvements/opportunities for change relating to new or existing processes. Our Service Delivery Managers know there’s no excuse…Read more
gig jobs
$2000 Bonus- Delivery Driver – DTU6 Phoenix, AZ (Starting Pay $17.25/hr+) - Amazon Delivery Service Partners Shifts: Morning, afternoon, weekday and/or weekend Location: DTU6 - Phoenix - 500 W Pinnacle Peak Rd, Phoenix, AZ, 85027, United States...Read more
Service Delivery Manager Tempe, AZ, US Requisition Number: 82656 Position Overview The Services Delivery Manager (SDM) provides the leadership necessary to manage and support our Management Services clients as well as manage the day to day activities of...Read more
The Opportunity: The Opportunity Clean Harbors is seeking an experienced Field Service Project Manager, responsible for managing and overseeing technically complex remediation and environmental construction projects.- Why work for Clean Harbors? Health and...Read more
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will...Read more
A provider of IT support and services has a current position open for a Remote Service Delivery Manager. Core Responsibilities Include: Take ownership of the customer service experience Designated point of contact within IPC Service Space Incident...Read more
We won! DHL Express has been awarded with the Global Top Employer for 2020! We have an immediate career opportunity for a qualified Customer Service Project Manager at our Tempe, AZ location. As a Customer Service Project Manager, you will be responsible...Read more
Show more jobs
500+ more jobs

Similar jobs

Do you always deliver what youve promised? So do we. At the heart of every great technology solution is great management, always making sure that the project delivers what it set out to do and matches expectations. About you You balance a strategic outlook...Read more
Entry Level Operations ManagerAvisBudgetPhoenix, AZ
Are you a natural leader looking to start a career in management where you’ll be responsible for driving a great team to success? Join Avis Budget Group as an Entry Level Operations Manager to coach and motivate your team to increase financial...Read more
PDS Tech is looking for a Customer Service Program Manager in Chandler, AZ The Customer Service Program Manager is responsible to act as the customer advocate and responsible for being the primary liaison between the customer and facility. Responsible for...Read more
As the Member Services Operations Project Manager, you will work with colleagues and leaders at the Member Services, PBM, and Enterprise level to stand up projects, establish project governance structure, identify and engage with key stakeholders, and...Read more
Line of Business Description:The Operational Project Manager (OPM) is an individual contributor role supporting the Document Workflow and Operations (DWO) division in CSWO – Global Technology and Operations (GT&O) line of business. The role will be focused...Read more
A technology company needs applicants for an opening for a Remote Professional Services Senior Project Manager. Individual must be able to fulfill the following responsibilities: Lead virtual meetings effectively by web/phone Provide customer focused...Read more
A business software developer is filling a position for a Remote Professional Services Project Manager. Core Responsibilities of this position include: Delivering the defined solution on time and on budget Maintaining management documentation throughout...Read more
Service Now Project ManagerRIT Solutions, Inc.Paradise Valley, AZ
1. Project Overview: Working On Service Now Platforms 2. Contractor's Role: a. Has expertise in managing all phases of systems development from concept through implementation and maintenance. b. Overall responsibility for structuring a project, performing...Read more
A provider of cloud technology services needs applicants for an opening for a Remote Delivery Manager. Must be able to: Lead a team of Project Managers Guide your team in planning and executing cloud consulting engagements Act as a project manager on...Read more
Organization: Accenture Federal Services Location: Washington, DC Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level...Read more