As Insurance Verification Specialists, we verify insurance coverage information of customers. It is our job to communicate with concerned insurance company to verify insurance benefits of a customer. We interview customers to gather vital information used in preparation of required paperwork. It is our job to maintain record of customers availing benefits through an insurance. We convey verified data and restrictions to fellow staff members to provide appropriate services. We are responsible for maintaining confidentiality of sensitive information of customers. Ensuring compliance to laws and regulations is our responsibility. We also review and resolve any payer issues and complaints. We make sure that the insurance process coverage process is completed in a timely manner.
Core tasks:
- review and verify information for coverage of insurance benefits
- protect sensitive customer information and ensure its integrity
- resolve any issues and complaints regarding coverage
- prepare necessary paperwork concerning coverage and its verification